Guest User
September 6, 2024
My second review after a number of years staying here - and unfortunately things have started to slide! We stayed in a Family Room for four nights at the end of August. Now - I know there is a terrible war underway and we were one of very few tourists to visit Israel this summer, and I am also making a concession for the fact that the hotel has to remain viable, but they have clearly offered huge discounts to attract locals to the hotel, and unfortunately the calibre of other guests has rapidly declined. There is always chaos by the tiny roof top pool, but it was insanity over the weekend - like a tightly packed fish market. Breakfast (which is normally one of the best in Israel) was utter chaos and most disappointing, the service levels, normally so high have just vanished. Also sadly, the wonderful rooms are starting to decline - our room (724) had a battered vanity table, tatty and dirty curtains, damaged windows, weak A/C and wasn't properly clean. They also seem to have stopped offering a stocked mini bar, and we repeatedly asked one night for them to make up the bed in the lounge, and when we got back to the hotel at midnight, it had still not been made. There was also a revolting smell in the corridor that we reported twice, which was never rectified. Sadly, we will be staying at the Kind David or the Waldorf from now.