"The internet speed is so slow, the room is not cleaned, there is not even a bottle of free water, and there is no air conditioning"

"I was completely satisfied. I would particularly like to highlight the central location, but also the friendliness of the staff and the good breakfast"

"Fully overheated room that could not be run down by bad location even without a visible window ... the recruited ventilator was useless"

"Simple and clean room"

"The hotel was very good, we have no comments about that, we also found it very nice that we could order a complete meal late at night. In short, everyone in the hotel did their best to please us. A downside is the connection to public transport to the center, that could have been better.. If we are in the area, Best Western will definitely be considered again Freundliche Grüße,"

"At 17 euros, the breakfast was a disgrace. The pictures say it all! To avoid scaring away guests, they should reconsider this."

"This hotel is centrally located, easy to find, etc. It was clean, quiet, and everything worked. However, this was the first time that I stayed at a non-staffed hotel. Self check-in worked w/o a hitch and all but it is strange and weird checking in and not ever seeing someone who works there. We needed extra linens and called the number that was shown. Someone picked up and was able to help but it still felt weird."

"We travelled as a family. My son is already 25, so we booked two rooms. My husband and I stayed in the junior suite with our young Pomeranian girlfriend. My son and his girlfriend stayed in a standard double room. The double room was in a deplorable state. The minibar was screwed shut; there wasn't one in the room. The lightbulb blew out as soon as we switched it on. The furnishings desperately needed replacing or at least maintenance, and I've never experienced such a "bathroom" in a hotel room in my entire life! It was barely two square meters; you couldn't even turn around in it. The shower was a disaster, and the sink was positioned in front of the toilet... if you were to lower your head, you'd hit the sink while sitting on the toilet... a wardrobe is bigger! The price-performance ratio was a catastrophe! We upgraded to the junior suite. Everything was very new. It smelled awful! I suspect it was the varnish on the beams, which hadn't been properly aired out. There was an extra charge of 15 euros for dogs, regardless of size. There's no dog bowl or anything similar. Not even in the room, mind you. They do provide a treat upon arrival. There are no green spaces around the hotel, and the parking lot is in the back... I hope you can manage with your vehicle and that it's not large. Breakfast was okay. Many things tasted "sour," and the service was very unfriendly to my son. Probably because our room number was one of the "lower" ones. It improved when my husband and I arrived. In the end, I can only recommend the Esplanade. It offers significantly better value for money, friendlier service, clean, decent rooms, and no price gouging. There aren't any green spaces there, but then again, neither are there at the Bären. That was actually the reason we booked here. Unfortunately, a huge mistake. Four stars are unjustified. I'm sorry... I was very annoyed and also very ashamed in front of my son. Everything was communicated in advance, including requests like a bathtub. These were completely ignored in both rooms. Why? The email went unanswered. Everyone seemed overwhelmed... not a good experience."

"This hotel is fully equipped and has a rich breakfast! Free dinner is also available from Monday to Thursday! The tram and bus ride in Jena during the stay are free! I am very satisfied with this hotel! I will stay there next time I go to Jena!"