Aston Jember Hotel & Conference Center Reviews

Response from Property: Dear Our Valued Guest,Warmest greetings from Aston Jember Hotel & Conference Center.Thank you for sharing your detailed feedback about your recent stay with us. We truly appreciate both your kind words about our laundry service and the time you took to bring these concerns to our attention.We sincerely apologize for the inconvenience and confusion regarding your room type. It is disheartening to hear about the miscommunication regarding your non-smoking room request and the challenges you faced during the process. This is not the seamless experience we aim to provide for our guests, and we regret the frustration it caused.We are glad that we could ultimately accommodate you in a non-smoking twin room that was comfortable for your stay. Your patience and understanding throughout the process do not go unnoticed, and we are truly grateful for it.Your feedback regarding the initial room conditions and the smell of cleaning chemicals has been noted, and we are taking steps to prevent such occurrences in the future. This includes reviewing how room requests are communicated and ensuring accuracy in room listings on third-party booking platforms like Trip.com.Once again, we appreciate your honest review and the opportunity to learn and improve from your experience. We hope to welcome you back in the future and provide you with a smooth and enjoyable stay from start to finish.Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Our Valued Guest,Warmest greetings from Aston Jember Hotel & Conference Center.We really appreciate your kind words! It's wonderful to know you found us to be great value for money and that our breakfast met your expectations. Delivering both an affordable and enjoyable experience is very important to us. We look forward to providing another great stay for you in the future.Kind regards,Wahyu Ari SaputroGeneral Manager.

Response from Property: Dear Our Valued Guest,Warmest greetings from Aston Jember Hotel & Conference Center.Thank you for your feedback! We're delighted to hear you enjoyed our clean rooms, breakfast, and ample parking. We understand that our location is a bit away from the city center, but we hope the peaceful environment made up for the distance. We look forward to welcoming you back and providing another enjoyable stay.Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Mrs. Janna,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our quick check-in and check-out process, as well as our clean and spacious rooms. It’s wonderful to know that you found our minimart convenient for all your needs and enjoyed the offerings at our cafe and the ambiance of our lobby.Your kind words mean a lot to us, and we're honored to be considered the best in Jember. We look forward to welcoming you back for another exceptional stay in the future.Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Our Valued Guest,Warmest greetings from Aston Jember Hotel & Conference Center.Thank you for your kind review! We're thrilled to hear that you enjoyed our central location and found our rooms to be spacious and comfortable. Providing a relaxing and convenient stay for our guests is always our top priority. We look forward to welcoming you back and hope to make your next visit even more enjoyable!Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear our valued guest,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and found the room very good, clean, and comfortable. It’s great to know that you appreciated the quiet and relaxing atmosphere, as well as the excellent meal choices.Your satisfaction is our top priority, and we’re thrilled to hear that you were very happy with your overall stay. We look forward to welcoming you back to ASTON Jember in the future.Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Pak Wibowo Agung,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for taking the time to share your experience with us! We're thrilled to hear that you appreciated our service and found our facilities clean. Providing excellent service and maintaining cleanliness are top priorities for us, and your feedback motivates us to continue delivering exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Silver Family,Warmest greetings from ASTON Jember Hotel & Conference Center.We appreciate your kind words about our hotel and are glad to hear that you found our location convenient and our cleanliness satisfactory. Your feedback about the bed size is valuable to us, and we will certainly take it into consideration as we strive to improve our accommodations. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Our Valued Guest, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience with us. It’s wonderful to know that our hotel is a great choice for families, and we truly appreciate your recommendation. We look forward to welcoming you and your loved ones again for another fantastic stay. Kind regards, Wahyu Ari Saputro General Manager

Response from Property: Dear Ibu Anastasia,Warmest greetings from ASTON Jember Hotel & Conference Center.Thank you for your wonderful review! We are thrilled to hear that you consider us the best accommodation in Jember and that you found our staff helpful. Your recommendation means a lot to us.We strive to provide exceptional service and a comfortable stay for all our guests. It’s rewarding to know that our efforts are appreciated.We look forward to welcoming you back to ASTON Jember in the future. Thank you for choosing us and for your kind words.Kind regards,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Bapak Aris,Salam hangat dari ASTON Jember Hotel & Conference Center.Bapak terima kasih telah meluangkan waktu untuk memberikan ulasan yang sangat baik bagi perkembangan hotel kami. Kami sangat senang bila bapak merasa sangat nyaman ketika menginap bersama kami. Kami di sini senantiasa memberikan pelayanan yang prima bagi semua tamu. Kami harap bisa berjumpa kembali dengan bapak di masa mendatang. Terima kasih.Salam hangat,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Our Valued Guest, Warmest greetings from Aston Jember Hotel & Conference Center. Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience with us. It’s wonderful to know that our hotel is a great choice for families, and we truly appreciate your recommendation. We look forward to welcoming you and your loved ones again for another fantastic stay. Kind regards, Wahyu Ari Saputro General Manager

Response from Property: Dear Ibu Arlina Farisza,Salam hangat dari ASTON Jember Hotel & Conference Center.Ibu Arlina terima kasih telah meluangkan waktu untuk memberikan ulasan yang sangat positif bagi kami. Ulasan yang ibu tulis telah kami bagikan ke tim kami sebagai penyemangat kerja agar lebih produktif dalam bekerja. Semoga kedepannya kami masih bisa bertemu kembali dengan Ibu Arlina agar kami bisa memberikan pelayanan yang lebih baik lagi.Terima kasih.Salam hangat,Wahyu Ari SaputroGeneral Manager

Response from Property: Dear Ibu Santi, Salam hangat dari ASTON Jember Hotel & Conference Center. Ibu Santi terima kasih telah bersedia meluangkan waktu untuk memberikan ulasan yang sangat positif bagi kami. Setiap ulasan positif yang masuk akan menjadi penyemangat kerja tim kami. Kami juga sangat senang jika ibu dan keluarga memiliki pengalaman yang menyenangkan selama staycation bersama kami. Semoga ke depannya kami masih bisa memberikan produk dan pelayanan yang baik bagi ibu dan tamu-tamu lainnya. Terima kasih.Salam hangat,Wahyu Ari SaputroGeneral Manager