DoubleTree by Hilton Hotel Jefferson City

Loved our dining experience at the Saphire’s restaurant tonight. Chef Gene came personally to greet us at our table and bring us warm bread and butter. The food of was very delicious and we did not have to wait long for it. Our server Cory was amazing also. He refilled our drinks multiple times and made sure we had everything we needed. My daughter and I shared a meal and he even divided it for us onto separate plates! Very pleased! I definitely recommend!!

We arrived having booked one of the most expensive/largest suites for an extended stay. Upon our arrival, we immediately needed to put perishable items in our fridge. It wasn’t working. Before even unpacking one suitcase, we had to contact the front desk to get a maintenance man to our room to check out our fridge. The condenser, on the fridge, was frozen solid….so, we were assured that after turning it “off” and lowering the temp, it should work. If not, we were supposed to wait 24 hours to see if they needed to replace it. Not ideal, at all, since we travel with a large cooler and smaller coolers for our road trips. So, my husband went to locate an ice maker. Guess what? There are NOT ice makers on each floor. In fact, it seems like there are only 2 or possibly 3 working ice machines available to guests in the whole hotel! So, now….what should’ve been an easy “check in” to a long day has been made worse. We went to shower…no shampoo in our shower. We went to blow our noses and had to share the last Kleenex in the box. I had called ahead to make sure the hotel hot tub was working…they assured me that it was working. We went to use it….the “jets” were broken. We collapsed into bed hoping our fridge would be working the next day. It wasn’t…we had to call again, and they had to replace it. ALL of this, while waiting for our room coffee pot to work. It ended up only being able to brew a half cup of coffee. The fine print on website offers are misleading and “bait and switch”. Ironically, when I spoke to the manager about issues, one of the responses that I got was that this was a FULL service hotel! HUH…could’ve fooled me! A wise person once said, “You only get one chance to make a good impression.” This was our FIRST Doubletree Hotel experience. What type of impression do you think THIS hotel made on us?…..EXACTLY!

Excellent condition. Very nice upgrade and property was nice. Quiet. Clean. Staff was wonderful. No dining close by but the Saphire restaurant was sufficient.

Flickering lights, stains on the couch and bacteria build up in the shower, definitely a forgettable stay at this location. This place needs a remodel. When we notified the staff about the lights, they sent a service man who was unable to complete the tasks. Not one time were we offered a new room or anything to make up for this. Another problem we experienced was with the restaurant, we were told that breakfast charges would be covered under a Hilton honors account. This is not true as I was charged almost 40$ per person for a pancake and sausage! Very poor communication between hotel staff and restaurant workers.

Liz at the front desk was exceptionally helpful. Wife's cell phone charger broke and Liz offered her personal charger to charge our phone. The free cookies at checkin sealed the deal.

Hotel is a little out dated except for the lobby. Overall it wasn't horrible and the cookie was a nice touch!