Paradisus by Meliá Fuerteventura

From the moment we arrived, our stay at Paradisus by Meliá Fuerteventura was nothing short of outstanding. Every single team member we met went above and beyond to make our experience unforgettable. Concierge – Sascha: Sascha gave us the warmest welcome as soon as we arrived. Our luggage was taken care of immediately, and he personally escorted us to the Reserve Lounge lobby, where we were offered refreshing drinks. Everything related to our luggage was handled seamlessly and efficiently in the background – a perfect start to our stay. Front Desk Reserve – Vanessa: Vanessa welcomed us with a bright smile and handled our check-in in the most professional way. She clearly explained the restaurant options and their opening times, and surprised us with a complimentary upgrade, which made us incredibly happy. The check-in was smooth and effortless – exactly how it should be. GEX Team – Alvarro: After check-in, Alvarro took the time to give us a full tour of the hotel. His explanations were detailed and engaging, and he made sure we understood every part of the resort. His professional yet warm personality really stood out – he’s a true ambassador for Paradisus. GEX Team – Lucasz: We met Lucasz at breakfast in the Reserve Lounge, and immediately appreciated his calm and professional demeanor. He shared many useful tips about the hotel and local activities. His genuine warmth makes every guest feel at ease from the first moment. GEX Team – Adriana: Adriana served us during dinner at Mascalzone. Her service was professional, yet she added a wonderful touch of humor that made the evening even more enjoyable. She recommended the Walk in the Sky experience – and she was right. It was magical and one of the highlights of our trip. GEX Team – Marianne: Marianne welcomed us with her warm smile at the GEX Front Desk and provided excellent advice on nearby activities. Her tip about bringing fruit for the giraffes at Oasis Wildlife turned into an unforgettable experience. She later asked us how it went and was genuinely happy about our excitement. Her kindness and attentiveness made us feel truly cared for. Reserve Lounge, Mahos & Kanna – Nacho: Nacho immediately impressed us with his professionalism and attention to detail. He treated every guest like royalty and took great care to accommodate our food intolerances (onions and peppers). Thanks to him, every meal was perfect. We deeply appreciate his dedication and look forward to seeing him again next year. Reserve Lounge – Julio: Julio is exceptionally courteous and guest-focused. He made our breakfasts in the Reserve Lounge relaxing and enjoyable every day. His professionalism and experience are obvious – he’s respected by his colleagues and adored by guests. Thank you, Julio, for starting each day with such positive energy. Kanna – Pablo: Pablo stands out at Kanna for his professionalism and calm presence. He ensures everything runs smoothly and guests feel relaxed. Thanks to his attention,

We stayed for five nights in October (Room 858) and found the hotel beautiful and full of potential, though with room for improvement. Check-in was delayed — despite confirming a 1 p.m. arrival, our room wasn’t ready until 3:30 p.m., and we had to chase for updates which isn’t the service we would expect. The location is excellent and convenient for exploring, though parking can be tricky and having a car is essential. The décor is stylish, and the main pool is large and well maintained, though the loungers aren’t very comfortable. We particularly appreciated the reserve sun-beds, which were exceptionally comfy, and the fact that the rules about reserving and leaving towels were properly upheld by all the staff. In the Reserve area, service was inconsistent — some staff brought our drinks directly to the loungers, while others did not. Given how quiet it was during our visit, a more consistent level of service would have been appreciated. Staff were warm, polite, and eager to please, and cocktails were great, though language barriers occasionally caused confusion. Our room had poor bathroom ventilation, leading to a damp smell and slow-drying towels (only changed once). There was also a small shower leak, and turndown service only happened on our final night. Dining was hit-and-miss: the carbonara was overly eggy, pizza undercooked, and the breakfast buffet disappointing, though we enjoyed meals at the Reserve and found most of the food elsewhere excellent. Lemon Fish is a lovely restaurant, though we wish it were open as a bar in the evenings. On our last day, the atmosphere of the hotel changed due to the opening event, which brought in many additional guests and made the Reserve area feel crowded and less relaxing. There was also quite a bit of drilling and setup work that we hadn’t been warned about, which was disappointing. Overall, it’s a beautifully designed hotel with great pools, a prime location, and friendly staff. With improvements in food quality, consistency of service, and room maintenance, it could easily live up to its potential.

Disappointing. So bad we have paid for new flights to go home two days early. They promise From the moment you arrive, you will enjoy personalized service and access to unique offerings that will make your stay truly memorable. This is a lie. Nothing is personalised. It’s memorable for all the wrong reasons. They state in the welcome email We are delighted to welcome you to The Reserve at Paradisus, an experience designed exclusively for adults (16+), where you will find exceptional service, exclusive spaces, and a relaxed luxury atmosphere—a place to connect and reconnect with yourself and your loved ones. Again a lie. I feel I have been miss sold a package and I’m livid. My time is precious. I have wasted 3 days here where I have eaten nothing! Yesterday I got raw chicken in the pool bar and cold chips. When I drew the waiters attention to it he just took it back. No apology. In fact it obviously happens all the time as he wasn’t even surprised. Last night we had dinner in Lemon Fish. Beside us two loud obnoxious women FaceTimed at full volume their friends. We asked the waiter to please ask them to tone it down but he wouldn’t. The people beside us left and so did we. The adults only exclusive areas do not exist. There is one terrace but only until 7. The Reserve pool is a fenced off pool wedged between the children’s play park and pool. Hardly the relaxing ambience they promise. At night the only place to eat is a buffet which was entirely cold. Every dish. No waiter service. No offer of wine. Cleaning is very rudimentary. Items not replenished. The balcony faces a car park and shipping containers. And is so cold and windy it’s impossible to use. Staff all appear to be shocked when we approach them about anything. Where is the personalised service! Oh but it’s going to be great! Well then don’t offer me 5 nights at over €2800 when it clearly isn’t ready. I’m beyond disappointed with this trip. Both my husband and I are upset and angry and looking forward to leaving this afternoon. And there is nothing else to do here. No trips. No activities. No spa. It is not 5 star. It is at best 3. If you are seeking luxury and relaxation please go elsewhere.

Wonderful location with stunning beach. Rooms fantastic with great sea view. However 5 star rating must be questioned. Breakfast can hold a 5star review. Lunch and dinner options not quite. Limited evening meal choices and the best restaurant Mahon only allows one visit per weeks stay. The self serve buffet did not vary much during the stay and food best classed as average. The biggest dissspoointed was service especially in the ginger bar of an evenings. Not enough staff or seating. Average wait to get served 45 mins. Just not good enough. Add to this confusion over food orders I would have to say service is closer to a 3 star. All staff are friendly and try there best but hotel is not set up to cater for the number of guests the hotel can hold. This is obvious when you see the same staff collecting towels from pool area then taking food orders. Lovely hotel just needs to get more staff and improve the service to hit a 5 star review.

The hotel is aesthetically pleasing, but that’s about the only 5-star quality you’ll notice. Staff often seem overwhelmed, and long queues at reception, restaurants, and bars are constant. There is no poolside service, and the upselling for “The Circle” timeshare is intrusive — you’re left an invitation in your room, then hassled by staff like Lewis, who I found a bit creepy, to make an appointment. Bruno was the only staff member who genuinely seemed to care. The tiered “Reserve” system is frustrating — better pools, sunbeds, and lounges come at an extra cost, leaving standard guests feeling like second-class citizens. Sunbeds outside the Reserve are uncomfortable, and the beach, while beautiful, has no sunbeds or bar, which I found bizarre. Evening entertainment takes place in the reception area, which is crowded with not enough seating and usually features live singers, making the experience cramped and uncomfortable. There’s also no entertainment elsewhere, spa, shop, or shuttle to town. Dining is chaotic: Shack Pool Bar: Small portions, raw burgers, and food rarely arrives together. Kanna & Italian: Tiny portions, cold, rushed, and not very tasty. Ginger: Chaotic service — waited over an hour for hummus; staff often ignore orders. Gastrohall: Long queues, cold plates, and mediocre food. Mahos: Average and overhyped. Breakfast: Rushed and average; one person handling eggs and pancakes. Cocktails: Actually good, but service makes you feel like an inconvenience. Rooms are clean and spacious but lack a dressing table and enough hangers. Overall: Paradisus Meliá Fuerteventura looks beautiful but fails to deliver true 5-star standards. Poor service, chaotic dining, missing facilities, intrusive timeshare upselling, the Reserve paywall, uncomfortable sunbeds, a lack of beach amenities, and cramped evening entertainment all contribute to a stay where you can feel like a second-class guest, despite paying a premium price.

Beautiful location and lovely facilities, but rather rude staff: awful managers, rude staff at the Italian restaurant and arrogant lifeguards. Not coming back!