Guest User
June 13, 2024
This hotel was the absolute worst experience of my life! We were in Jamestown for state baseball. Our entire team of children, coaches, sschool staff and some of their families stayed there! There were couches stacked and covered in plastic (that could not be used) taking up space in rooms, there was a bullet hole in a window, one of the rooms the children were staying in would not lock - so anyone could just walk in, one of the kids got locked out of his room with all of his belongings in his room. It took a locksmith to get him in at 11pm and once in, the door would not unlock yet again, forcing him to climb in and out of his window. The entire hotel had a very bad old musty damp smell throughout! There was a very large amount of black mold in our room! I advised the property manager (Shak) that we would not be staying due to the less than acceptable conditions and health concerns, and Shak told us to just leave the keys in our rooms and he wouldn’t charge us! Well, sadly we were still charged! I did call and email, but made no progress with getting our money back! Not to mention it was a busy weekend so the rates were roughly about $150 after taxes! Extremely disappointed with the customer service and the conditions of the hotel! It was down right disgusting! A person is better off sleeping in their car! Do yourself a favor and do not, I repeat do not stay at this hotel! You’re welcome!