Located in the heart of Melbourne’s vibrant Southbank precinct near galleries, the CBD and iconic sporting stadiums, Crown Towers Melbourne has been recognised as the number one hotel in Melbourne for more than twenty-five years. The hotel’s opulent surrounds create an atmosphere of unmatched grandeur complemented by exemplary service. Located only 20 minutes from Melbourne International Airport. Crown Towers guest rooms, suites and exclusive Villa accommodations with private butler services, boast spacious floor plans, lavish furnishings, marble bathrooms and magnificent views of the city, Yarra River or Port Phillip Bay. Crystal Club is an exclusive lounge with a dedicated private check-in service and concierge facilities offering guests an elevated experience. Crown Towers is home to renowned restaurants, including Koko and Nobu. Multi-award winning Koko offers authentic Japanese cuisine and features a sake bar with some of Melbourne’s best range of aged and exclusive sake from Australia and Japan. Nobu’s innovative interpretation of traditional Japanese cuisine is renowned worldwide and Silks, superb Cantonese cuisine is prepared by skilled chefs. Guests can enjoy an array of exceptional amenities including a luxurious indoor pool and a fully equipped gymnasium located within Crown Spa. Created with the luxury traveller in mind, Crown Spa caters to guests’ health and fitness needs. A selection of premium La Prairie beauty packages, sumptuous treatment rooms and wet areas provide the perfect antidote for a luxury escape. The men and women’s Aqua Retreat areas include an aroma steam room, Roman hot tub, sauna, and private relaxation areas. A plethora of experiences are also available across the resort including renowned restaurants and bars and luxury shopping with the likes of Louis Vuitton, Ferragamo and Prada.
"I'll start with the service, as I felt deeply disappointed and unfairly treated during check-in. It was our birthday on August 20th when we arrived. After mentioning this to the receptionist, not only did we not receive even a simple 'Happy Birthday,' but we were also told to buy our own cake from a shop as the hotel offered no special services or gestures. This level of service is utterly inconsistent with what one would expect from a Crown Hotel and left us extremely disappointed! We provided feedback to the front desk during check-out, and while they offered an apology and champagne, it was too little, too late. A birthday only comes once a year, and we were truly let down.
**Facilities:** The hotel feels very new overall. The shower had a handheld showerhead, which is very family-friendly, especially for those with young children (many hotels in Australia don't have these...). The bedding was very comfortable. Disposable toiletries, drinking water, and slippers were provided – a nice touch, as we usually bring our own since many Australian hotels don't offer them.
**Cleanliness:** The room was spotless. The bathtub was clean enough for kids to bathe in, which gave us peace of mind.
**Location:** The hotel's location is excellent, with easy access to dining and transportation. It's located next to a casino, so there's a lot of foot traffic. However, room access requires a key card, so we felt secure."