Oukai Villa Izumi Reviews

I booked two nights for the cherry blossom trip, and the magical experience on the second night made me realize what "expensive humiliation" means: **1. Being turned away** - When I returned at 10pm, the main entrance was locked, and only the side door with a password was open - The password paper was left on the desk in the guest room, and no one was informed through electronic channels such as WeChat/email - I contacted the front desk through multiple channels but no one answered (doorbell/phone/WeChat), and I was stranded in the cold wind for more than 10 minutes **2. Lack of basic hygiene services** - I found that the room was not cleaned at night: towels were not changed, and garbage was not cleared - The hotel lost contact for nearly half an hour, and only responded after the assistance of the booking platform - The staff said "cleaning appointments must be made in advance", but this rule is not announced on any booking channel **3. Irregular replacement of supplies** - When replenishing towels, the waiter mixed the used toothbrushes (see Figure 2) - No new toothbrushes were provided proactively, resulting in the inability to distinguish personal items **4. Improper disposal of important items** - The cleaning staff accidentally discarded the Invisalign braces wrapped in brown paper towels (not the hotel paper and not in the form of garbage, as shown in Figure 3) - I searched the trash can to find it in the early morning, but the hotel did not take the initiative to apologize or propose a solution **Summary**: - The room rate is seriously inconsistent with the service standard - The emergency response mechanism is non-existent - The staff has a weak sense of service