Legacy Ottoman Hotel Reviews

Response from Property: Dear Rayan,Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that you plan to stay with us again. We can't wait to welcome you back for another won.Best Regards,Guest RelationsLegacy Ottoman Hotel.

Response from Property: Dear Guest,Thank you for sharing your experience. We are genuinely sorry to hear that your stay did not meet your expectations. We understand how important comfort is, and we sincerely apologize for the issues you faced regarding the room’s ventilation, the temperature of the indoor pool, and the overall experience.Your feedback is valuable to us, and we will address these concerns with our team to ensure future guests have a more comfortable stay. We hope you will consider giving us another chance in the future to provide you with the quality experience you deserve.Kind regards,Guest RelationsLegacy Ottoman Hotel.

Response from Property: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you found our staff friendly and the location convenient. However, we sincerely apologize for the issues you encountered during your stay.Regarding the air conditioning, we would like to clarify that we have a general heating and cooling system. During the summer season, the air conditioning blows cold air, and in the winter season, it blows hot air. We understand how important room temperature control is, and we are looking into ways to provide more comfort for our guests, especially during the warmer months.We also apologize for any confusion regarding the room photos. The images provided do represent the guest rooms, though we understand that expectations may differ, and we are sorry if the room didn’t meet your expectations in terms of size or amenities. We will review the representation of our rooms to ensure it is more aligned with what guests can expect.Thank you again for your feedback, and we hope to welcome you back in the future for a more comfortable stay.Best Regards,Guest RelationsLegacy Ottoman Hotel.

Response from Property: Dear Guest,Thank you so much for your kind words! We’re delighted to hear that Emre made such a positive impact on your stay. We will be sure to pass along your compliments to him. It’s wonderful to know that his helpfulness, friendliness, and smile contributed to your experience. We truly appreciate your feedback and look forward to welcoming you again in the future! Best Regards,Guest RelationsLegacy Ottoman Hotel.

Response from Property: Dear Franksheu,Thank you for sharing your feedback. We’re glad you appreciated our magnificent lobby hall, and we sincerely apologize that your room didn’t meet your expectations in terms of size and condition.Regarding the air conditioning, we would like to clarify that we have a general heating and cooling system in place, where the air conditioning blows cold air during the summer season and hot air during the winter season. We apologize for any discomfort this may have caused, and we are looking into ways to provide more control over room temperatures in the future.We also appreciate your comments about the breakfast quality and will certainly review this with our team to ensure we’re offering a better experience for our guests.We value your feedback and hope to have the opportunity to provide a more enjoyable stay in the future.Best Regards,Guest RelationsLegacy Ottoman Hotel.

Response from Property: Dear Guest,Thank you for your thoughtful feedback! We’re pleased to hear that you enjoyed our location and the stylish, classical architecture of the building. We appreciate your understanding regarding the room’s condition, and we’re always working to improve in all areas.We also value your feedback on the service and will look for ways to improve to ensure a more seamless experience next time. We’d be delighted to welcome you back and provide an even better stay in the future!Best Regards,Guest RelationsLegacy Ottoman Hotel.

Response from Property: Dear Norhadziana,Thank you for sharing your feedback. We are truly sorry to hear about your experience with the front office staff and the room's ventilation. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience caused.We take your comments seriously and will address the issue with our team to ensure better service in the future. If you’re open to it, we’d appreciate any further details on what could have been improved during your stay.Thank you again for your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards,Guest RelationsLegacy Ottoman Hotel.

Response from Property: Dear Guest,We are sorry to hear that you experienced a service lapse during your recent stay at our hotel. Please accept our sincere apologies for any inconvenience caused.At Legacy Ottoman Hotel, we strive for excellence in guest satisfaction, and your feedback is invaluable in helping us improve our services. We assure you that we are taking immediate steps to address the issue and enhance our guest experience.We hope to have the opportunity to welcome you back and provide you with a flawless experience that exceeds your expectations. Please do not hesitate to contact us directly if there is anything else we can do for you.Thank you for your understanding and patience.Warm regards,Guest Relations Team

Response from Property: Dear Guest,Thank you for taking the time to share a review for Legacy Ottoman Hotel. We are delighted to learn that your stay was good!We hope to see you here again in the future.Best Regards,Guest Relations Department.

Response from Property: Dear Guest,Thank you for taking the time to share a review for Legacy Ottoman Hotel. We are delighted to learn that your stay was good!We hope to see you here again in the future.Best Regards,Guest Relations Department.