Guest User
January 24, 2024
Good: Room size was great, shower was awesome (great water pressure and also hot water), large balcony, quiet area, near Punta Sur (walking approx. 15mins). Bad: Customer service was poor., expecting tip for better service, breakfast was small plate of fruit, 2 pcs of toast, coffee (no tea) and juice. Would not give milk, even when asked., NO restaurant even though it is mentioned on many websites also bar is really just a fridge and few bottles of booze behind the front desk, Jacuzzi on rooftop is not in use, NO beach access., NO hairdryer in room (had to ask for it at front desk)., they charged us for cleaning of towels even though did not even try to clean them first normally (some mud transferred to towels due to a fall on a slippery road in front of the hotel and this is why charge). Should have tried to clean then first before charging extra!