Hakone Hotels with Wifi

"I haven’t stayed in this kind of hotel before, so I don’t have much to compare it to — but our experience was great. We did the typical sightseeing route around Hakone. While you can get closer to the Mount Fuji, it takes more time and an earlier start. The hotel had everything we needed, so we didn’t even need to go to a store. Breakfast and dinner were both filling and had a good variety. The rooms were clean, spacious, and had a nice view of the station and mountains. The hotel is right next to the station, which made getting around very easy — and the trains didn’t bother us at all, the sound was even kind of calming. The public onsen baths were excellent, so we didn’t actually need a private bath in the room."

"Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards"

"I stayed at this hotel in early May, and the experience was far from satisfactory. **Onsen Experience:** The onsen features three baths, all at a maximum temperature of 40 degrees Celsius, which is suitable for beginners. The sauna, however, only reached 50 degrees, lacking intensity. Still the Onsen were good with nice atmosphere. **Room Quality:** Our initial room was next to an elevator, even though we asked for the opposite and had a strong smell of smoke. Upon requesting a room change, we were relocated to a lower floor room that was outdated. The odor from the old carpet was pervasive, and despite using deodorant spray and keeping the window open for two days, it remained a discomfort. **Breakfast Incident:** Unfortunately, we also encountered a rather unpleasant situation during breakfast. We had booked the meal, which was not inexpensive, and arrived at the buffet before 9:30 and thought that the buffet closes at 10:00 AM and we still can eat but not take something from buffet, as is customary in other hotels. However, at exactly 10:00, the restaurant staff insisted we leave, abruptly telling us that the restaurant was closed. We had to abandon our food and drinks that we just took 9:50 and exit the restaurant. This was particularly frustrating, as they had seen us taking food earlier and never mentioned that we couldn’t finish our meal. There was no flexibility to allow us even an extra 10 minutes to eat. **Overall Impression:** The service was not customer-oriented, and the overall experience did not justify the price of €250 per night. Also, unfortunately we experienced a view negative situations and given the combination of issues, I personally would stay in this hotel again nor can I recommend this hotel for a pleasant stay."

"The hotel was better than we expected. After a long commute from Tokyo we found the hotel very easy, 5 min walking distance on a straight line from the station. Inside they are stylish and clean, the beds are comfortable, the library area is so cosy and the free snacks and coffee, tea, soft beverages, even free drinks after 19:00 are such a saviors as the shops are closing early so there is nothing you can buy )). The private onsen on the 3rd floor was very clean and relaxing. If I were to come to Hakone again, I would chose the hotel without hesitation. Peaceful and comfortable"

"The hotel rooms are very Japanese-style and clean. The front desk staff was very friendly. Breakfast consisted of three small rolls, yogurt, salad, coffee, and juice, which was more than enough for us. Yunessun Free Pass: Located about a 7-minute walk from the hotel, it was fun to take the kids. There are swimwear and nude areas. The swimwear area has two large outdoor slides, which were fun. Dinner was delicious at the barbecue on the third floor. Getting to the hotel: Take the mountain tram to Kowakudani Station. There's a steep climb, so if you have luggage, it's recommended to ship it to the hotel from the station; carrying it yourself is very tiring. There's also a bus stop near the hotel called Horaien Station, which I felt was closer. The bus goes to Hakone Port and rides the pirate ship."

"We stayed here for my boyfriend's birthday. We asked about room decorations and cake, and the staff were very polite and went above and beyond our expectations. We had a wonderful time. The food was also delicious, and the bath in our room was very comfortable. The food and service were excellent, but even more than that, the staff's consideration and hospitality were warm and wonderful. I'm really glad we stayed here. I'd like to return and stay in a different room next time. Thank you very much."

"Good location easily accessible by bus. The river view not much value add. Amenities are adequate would be better to provide the yutata for loan for full onsen experience. The bath in the room isn't onsen water which is a pity. Restaurant is a little over priced for the quality of food. Overall service and experience are above average."

"Luckily this onsen hotel has a Family Mart right next to it. Everything there is clean. Onsen on 6/F is also very clean, loved it very much. The best part was to bring my family to the Yunessun swimming facility right across the road. Free entry if you get tickets from the hotel front desk."

"My second stay in this hotel, staffs are friendly, foods are great. For those who is coming the first time, please take the train from station 51 and get off at station 55 (Kowakidani). From station 55, you can either 1) walk for 15 mins to the hotel Or 2) take the mini 10 seats shuttle bus from 2-5 pm (every 10-15 mins), just wait at the exit. If you need a pick up outside of this time, call the hotel and they will pick you up (a local Japanese phone number in the picture attached)"

"Reception staff was excellent and courteous. Breakfast very limited and no variety. Had lot of difficulty in communication because of language barrier. Rooms looked tired and old in urgent need of renovation and upgrading. Toilet flush system didn’t work properly and sign posted as push the handle down hard. Shower control at ankle level and very old. How do the hotel expect guests to bend down to adjust the flow and temperature .  Room was not the worth money charged. Will not recommend to family or friends"