Hakone Hotels with Balcony

"We loved this experience! After travelling from Tokyo that morning and all around Hakone, we were wrecked by the time we got to the accommodation. The hosts offer free collection from the bottom of the cable car. We text them saying we would be arriving in 10 minutes and they had someone waiting for us. The check in was smooth and the hosts are very accommodating, have good English and will do anything they can to help you. We had a room with a Mt. Fuji view who was on show for a few hours. They then brought us in a shuttle to a nearby restaurant and the restaurant brought us back to the accommodation. The accom was very big for the two of us and we found the beds really comfy. We also got private onsen for 30 mins (available between 10-11pm) for only 2,000 yen. In the morning, they dropped us back (again free) to our bus stop. We loved this whole experience and calm back feeling relaxed and revived. Couldn’t recommend more!"

"This hotel is suitable for self-driving as public transport stops are quite a distance away, making it inconvenient with luggage. Checking in very late felt a bit odd, and I mistakenly went to an old building nearby which was quite a fright! However, many staff appeared the next morning and everything was sorted. The breakfast was plentiful, and the front desk staff, who spoke Chinese, were very helpful in assisting us with taxi bookings, which was a huge plus."

"Everything was perfect – top-notch service, great sleep, delicious food, and a wonderful environment. I was completely immersed in the relaxing vacation atmosphere. The hotel is also just about a 10-minute walk from Hakone Station, with sidewalks and lovely scenery the whole way."

"Everything was perfect; out of all the hotels I've stayed in, this is the only one I didn't want to leave. I really should have stayed an extra night in Hakone. You can get to the hotel entrance from Togendai by taking the T line. I really value good hotel food, and here not only were the adult meals exquisite, but the extra baby meal was also fantastic! My room type had a separate door between the private onsen and the shower, so I didn't have to worry about it being cold when showering at night."

"This was the best hotel I stayed at during my Chinese New Year trip to Japan, though it was also the most expensive. The hotel is right by the Hakone-Yumoto station exit, just across the little red bridge, which is incredibly convenient for families with luggage or young children. The hotel itself is comparable to a 4- to 5-star hotel in China. Both the service and facilities were excellent. They offer both private and public onsen baths. The private bath costs 2000 yen for 45 minutes, while the public one is free. We opted for the private bath. We arrived at the hotel at noon, dropped off our luggage, booked our private bath slot, and then went out to explore. The hotel even separates luggage storage for check-in and check-out, which is a nice touch. In the afternoon, you can explore the street in front of Hakone-Yumoto station, check out transportation options for the next day, and enjoy some local food. Of course, if you're short on time, you can also just drop your bags and hop on a train to start your journey. The room was also very spacious. We booked a triple room, and it was the biggest room I've stayed in during all my trips to Japan over the past few years. I must particularly mention that on our first afternoon, someone in our group was feeling unwell with a headache and vomiting. We approached the front desk before 2 PM, hoping to check in early and let them rest. The front desk staff were incredibly enthusiastic and processed our early check-in immediately. Another thing that happened was I realized I'd lost my wireless Bluetooth earphones after returning to Tokyo, and I suspected they might have been left at the hotel. Since I didn't have a phone number, I contacted the hotel via email. The very next day, hotel customer service replied. They not only looked for them in our room but also searched in the hotel's public areas. Although they weren't found, I was still very satisfied with the service of the Japanese hotel staff. I would definitely choose this hotel again for my next trip to Hakone. Also, a tip for everyone: this area perfectly combines liveliness and tranquility. Other places, in my opinion, are either too far (requiring long train rides) or too desolate."

"A nice hotel that is a little distant from the nearest restaurants, shops and attractions. There’s a shuttle bus to the local railway station, which is useful but it stops at 6:00pm so after that you have to walk. It’s not too far but it is very steep. Our room was in need of refurbishment, with a stained carpet and tired fittings. That said it had everything we needed.  The onsen was a welcome facility which was very enjoyable. The ‘free-flow’ beverages from 18:00-20:00 was also a nice touch but we weren’t made aware of it and it would have passed us by if we hadn’t heard it being offered to other guests.  Dinner was very nice but a little odd, in the sense that there was no choice and was French cuisine; it was also quite expensive. Breakfast was average with undercooked bacon, good eggs, a nice yoghurt/compote combination but no preserves to have with the (one small) croissant. Service was very good."