Yan'an Hotels with Wifi

"The hotel is huge, and its facilities are excellent; it's probably one of the best in the area in terms of hardware. The cave room is very unique, but the lighting is so dim it really feels like a cave. If the hardware is five-star, then the service is three-star. The service was absolutely terrible, and the hotel's management level was a disaster. We stayed for two days and encountered so many problems that we decisively checked out and moved to another hotel, even though we had originally planned to extend our stay. 1. Because we were watching the 'Return to Yan'an' performance at 7 PM, the front desk, based on the time, booked an 'Embittered Memories' dinner for 5 PM the day before. Later, I called the front desk again to change it to 5:30 PM. When we arrived at the restaurant punctually, the restaurant's front desk couldn't even find our reservation, and the restaurant was completely unprepared. The restaurant staff quickly informed the hotel front desk that due to lack of preparation, all internal hotel guests with reservations were pushed back until after 8 PM. 2. There was a lack of communication or timely information exchange between the restaurant, front desk, and concierge. Given such a major blunder with the dining reservation, I immediately went to the front desk to inquire about the performance reservation I had made the day before for today. From what I overheard from the staff's phone conversation, it seemed they still hadn't made the reservation and were urgently trying to sort it out. 3. The restaurant manager said that because they weren't prepared, they would arrange for the food to be delivered to our room after 8:30 PM. After we returned from the performance, it still hadn't arrived. When I called to inquire, I was told that the reservation hadn't been made again. They then rushed to make it, and it was delivered to our room after 9 PM. 4. Breakfast was an even bigger disaster. The restaurant was quite small, with no usher, and no designated queuing area. The front desk just let people in without any guidance. Everyone had to wait behind guests who hadn't finished eating yet to grab a seat. In the end, we (a family of three) had no choice but to split up and find separate spots to share tables. 5. Not to mention the insufficient supply of coffee, milk, and beverages, the plates were also cleared very slowly. Everyone was doing half a task and then moving on to another. Despite a decent number of staff and not too many tables, it was still chaotic, which again proved the extremely poor training and management. 6. While eating, we saw more and more guests coming down. The front desk informed them there were no seats and to come back in half an hour. A large group of guests left unhappily. However, later guests were seated right away when seats became available. I can only imagine the anger of the large group of guests who waited half an hour only to have to continue waiting. 7. When checking in, we registered our child's information, but the front desk didn't even think to prepare children's toiletries and slippers. When I called the front desk from the room, the robot answered and recorded the request for children's supplies and an extra duvet. Half an hour later, there was still no movement. It was only when I switched to a human operator to complain that they urgently delivered them."

"Facilities: Excellent, both the hardware and the details are great. Cleanliness: Spotless and tidy. Environment: Sprawling grounds with fantastic interior decor. Service: Warm and attentive. I arrived late at night, and the front desk staff provided a detailed overview of the surrounding attractions and local cuisine."

"The room was clean and well-equipped, including smart bathroom facilities. The hotel has a distinct northern Shaanxi style and is nestled halfway up a hill. There are dedicated staff members who transport both luggage and guests to their rooms. In the evenings, there's a bonfire party, which adds to a fantastic experience."

"I specifically came to praise the Meihua Hotel; I can't find a single flaw in any aspect, so I'm confidently giving it a full 5-star rating. The hotel's location is secluded, which is perfect for someone like me who enjoys peace and quiet. The lobby is clean and grand, and the room hygiene is meticulously maintained – no strange odors or dust. The free Wi-Fi worked great, and it was so quiet I slept soundly until morning. I absolutely must highlight Michelle from the front desk; her service was professional and attentive. The check-in process was efficient and seamless from start to finish. She spoke softly and patiently, proactively informing me about my floor, breakfast times, and local attractions. When I had a small request later, she promptly helped resolve it. Her genuine and earnest approach made me feel truly at home. With great facilities and exceptional service, the overall value for money is outstanding. If you're staying in this area, you can't go wrong with Meihua – I genuinely recommend it!"

"The front desk service was absolutely fantastic – very friendly and gentle. The room was spacious and clean, and the location was excellent. Wanda Plaza is right downstairs, and the night market is just a 5-minute walk away. It's also right next to the Yanhe River, with Qingliang Mountain across the way. Super convenient for dining out or just strolling around. Highly recommend!"

"The hotel is located near Yan'an Railway Station and Yan'an South Bus Station, making it convenient for travel. The hotel is clean and tidy, with separate wet and dry areas. There are many affordable and delicious restaurants nearby. The hotel breakfast is a buffet with a wide variety of tasty options. I would recommend it to friends."

"Facilities: The room was decent, equipped with a XiaoDu smart speaker. Environment: The location is excellent. Turn left when you exit, and you'll find the end of the snack street and Wanda Plaza. Turn right along the river, and you can walk along the river at night to Nanmenli Park to enjoy the night view of Baota Mountain. Service: Rich personalized experiences. The hotel offers a non-heritage lacquer fan DIY activity, where you can make a fan as a souvenir."

"The hotel boasts an excellent location, not too far from Zaoyuan, Wangjiaping, and Baotashan. Just a few steps downstairs are the former site of Wangjiaping and the east gate of the Yan'an Revolution Memorial Hall. The hotel is relatively new, clean, and hygienic, with very comfortable bedding and pillows, and a pleasant smart toilet. The service is exceptionally thoughtful. We arrived before check-in time, and the staff asked the cleaning auntie to prepare our room quickly so we could check in right away. They also offer shuttle services. The jujubes at the front desk were extra sweet, and we even received thoughtful little gifts – truly commendable! It was very quiet outside our window at night, though there was a bit of noise from the hallway inside the hotel. Regarding the Yan'an High-Speed Rail Station shuttle service: When we arrived, they couldn't arrange a car, so they reimbursed our taxi fare. When we were leaving, I wanted to have a meal across from the station and didn't head straight to the waiting room. The driver, a kind young woman, anxiously honked her horn and then called to check on us. Her concern was very heartwarming."

"After reading many reviews, I decided to choose this hotel. The location is very good. It is next to the bustling Erdao Street Night Market. There are a variety of snacks. Then there are several famous Zhanzhan shops next door. The surrounding is Wanda Plaza. There is also Yonghui Supermarket, shopping is also convenient. Hotel facilities are good, breakfast is delicious, service is very good, when we leave the store to catch the high-speed rail, because it is the peak travel period, Didi can not call the car, the front desk lady also helped pull the luggage, came out to help stop the rental, and finally sent us to the taxi to return to the hotel. In short, the experience of staying at this hotel is good, recommended!"