Yan'an Hotels with Gym

Excellent hotel and recommended! The room was big enough for 2 of us and very clean. There are several restaurants near by. Although Trip.com shows the breakfast is from 7:00am but the actually it starts from 7:30, which was a bit late considering our schedule of the day. The breakfast restaurant staff was kind enough and we were allowed to start the breakfast from around 7:00 although the selection was limited until 7:30. Overall very good experience!

Facilities: The room was very clean and highly automated. Hygiene: Housekeeping was prompt, and the air quality was good. Environment: There are many dining options nearby, and transportation is convenient. The parking lot is quite spacious. Service: The front desk staff was friendly, and customer service was very patient.

I had a booking and was already checked in. Around midnight, I received a call asking if I was staying at the hotel, which woke me up. Then, past 1 AM, they arranged for new guests to check in right next to my room. This scared my child and me in the middle of the night! The front desk couldn't even explain the situation clearly when I called them. I couldn't get any sleep the entire night!!

This is my second time here. The room is clean, tidy, and well-arranged. It's equipped with a smart assistant, and they even have a robot for room service. The hotel pays attention to requests and called me beforehand to ask if I needed airport pickup. The front desk staff are gentle and thoughtful. Although the hotel's location is a bit out of the way, Yan'an is a small city. As long as you're not going to the New Area, a 10-minute taxi ride will get you anywhere. Getting to Erdao Street also only takes about ten minutes.

I stayed in the first room on the left after exiting the elevator on the fourth floor. The window was by the stairs. There was a slipper under the bed, which suggests they never clean under there. Upstairs, there must be a KTV because I could hear singing until 1 or 2 AM, which disturbed my sleep. Plus, there was a low-frequency noise, probably from some large equipment room near the unit. Parking was also quite tight, though that might have been due to the May Day holiday; I'm not sure what it's usually like. Now for the good points: The bathroom had a three-way split design (separate toilet, shower, and sink areas), and they provided face towels. The bedding was comfortable, and breakfast was plentiful. I'd recommend booking a higher floor to avoid the noise.

1. Look at the picture; customer service was incredibly slow and unresponsive to my questions. 2. The platform grants its members a 4 PM late check-out, but before 2 PM, the front desk called, claiming high occupancy and asking us to check out early. Then, when checking out at 3:10 PM, the front desk changed their story, saying that platform benefits require prior contact with the hotel for them to arrange a 4 PM check-out. It's laughable! The backend knows we used the platform's extended service, so how could they not know we were checking out at 4 PM? 😂 They're clearly bullying the vulnerable and trying every trick to take advantage of consumers.

The room was clean and well-equipped, including smart bathroom facilities. The hotel has a distinct northern Shaanxi style and is nestled halfway up a hill. There are dedicated staff members who transport both luggage and guests to their rooms. In the evenings, there's a bonfire party, which adds to a fantastic experience.

The hotel is huge, and its facilities are excellent; it's probably one of the best in the area in terms of hardware. The cave room is very unique, but the lighting is so dim it really feels like a cave. If the hardware is five-star, then the service is three-star. The service was absolutely terrible, and the hotel's management level was a disaster. We stayed for two days and encountered so many problems that we decisively checked out and moved to another hotel, even though we had originally planned to extend our stay. 1. Because we were watching the 'Return to Yan'an' performance at 7 PM, the front desk, based on the time, booked an 'Embittered Memories' dinner for 5 PM the day before. Later, I called the front desk again to change it to 5:30 PM. When we arrived at the restaurant punctually, the restaurant's front desk couldn't even find our reservation, and the restaurant was completely unprepared. The restaurant staff quickly informed the hotel front desk that due to lack of preparation, all internal hotel guests with reservations were pushed back until after 8 PM. 2. There was a lack of communication or timely information exchange between the restaurant, front desk, and concierge. Given such a major blunder with the dining reservation, I immediately went to the front desk to inquire about the performance reservation I had made the day before for today. From what I overheard from the staff's phone conversation, it seemed they still hadn't made the reservation and were urgently trying to sort it out. 3. The restaurant manager said that because they weren't prepared, they would arrange for the food to be delivered to our room after 8:30 PM. After we returned from the performance, it still hadn't arrived. When I called to inquire, I was told that the reservation hadn't been made again. They then rushed to make it, and it was delivered to our room after 9 PM. 4. Breakfast was an even bigger disaster. The restaurant was quite small, with no usher, and no designated queuing area. The front desk just let people in without any guidance. Everyone had to wait behind guests who hadn't finished eating yet to grab a seat. In the end, we (a family of three) had no choice but to split up and find separate spots to share tables. 5. Not to mention the insufficient supply of coffee, milk, and beverages, the plates were also cleared very slowly. Everyone was doing half a task and then moving on to another. Despite a decent number of staff and not too many tables, it was still chaotic, which again proved the extremely poor training and management. 6. While eating, we saw more and more guests coming down. The front desk informed them there were no seats and to come back in half an hour. A large group of guests left unhappily. However, later guests were seated right away when seats became available. I can only imagine the anger of the large group of guests who waited half an hour only to have to continue waiting. 7. When checking in, we registered our child's information, but the front desk didn't even think to prepare children's toiletries and slippers. When I called the front desk from the room, the robot answered and recorded the request for children's supplies and an extra duvet. Half an hour later, there was still no movement. It was only when I switched to a human operator to complain that they urgently delivered them.

Very satisfactory 3 nights stay at Jinze hotel during our recent visit to Yan’an. Hotel room is clean and spacious, bed is comfortable. Very strategic location at the city centre, walkable to QingLiang Hill and the famous food street. Getting a taxi or DIDI is easy. We enjoyed the breakfast served in the hotel which comes with good variety and mostly local dishes. What impressed me most is the friendly staffs who are always enthusiastic to offer help and travel advice. The hotel in-house restaurants offer delicious food that comes with very reasonable price. Not surprisingly that we had several enjoyable meals at the hotel restaurant. The hotel staff also offered us free souvenirs when we checked out. Appreciate the kind gesture very much 😁. No doubt I would recommend this hotel to anyone who will visit Yan’an.

The room and bedding are clean and tidy, the environment is elegant, very close to the attractions, suitable for morning exercises, although the breakfast is not rich but it is close, Chinese food can be ordered very convenient, the service staff did not say, warm and thoughtful.