Yan'an Hotels with Gym

Excellent hotel and recommended! The room was big enough for 2 of us and very clean. There are several restaurants near by. Although Trip.com shows the breakfast is from 7:00am but the actually it starts from 7:30, which was a bit late considering our schedule of the day. The breakfast restaurant staff was kind enough and we were allowed to start the breakfast from around 7:00 although the selection was limited until 7:30. Overall very good experience!

Facilities: The room was very clean and highly automated. Hygiene: Housekeeping was prompt, and the air quality was good. Environment: There are many dining options nearby, and transportation is convenient. The parking lot is quite spacious. Service: The front desk staff was friendly, and customer service was very patient.

I had a booking and was already checked in. Around midnight, I received a call asking if I was staying at the hotel, which woke me up. Then, past 1 AM, they arranged for new guests to check in right next to my room. This scared my child and me in the middle of the night! The front desk couldn't even explain the situation clearly when I called them. I couldn't get any sleep the entire night!!

This is my second time here. The room is clean, tidy, and well-arranged. It's equipped with a smart assistant, and they even have a robot for room service. The hotel pays attention to requests and called me beforehand to ask if I needed airport pickup. The front desk staff are gentle and thoughtful. Although the hotel's location is a bit out of the way, Yan'an is a small city. As long as you're not going to the New Area, a 10-minute taxi ride will get you anywhere. Getting to Erdao Street also only takes about ten minutes.

I stayed in the first room on the left after exiting the elevator on the fourth floor. The window was by the stairs. There was a slipper under the bed, which suggests they never clean under there. Upstairs, there must be a KTV because I could hear singing until 1 or 2 AM, which disturbed my sleep. Plus, there was a low-frequency noise, probably from some large equipment room near the unit. Parking was also quite tight, though that might have been due to the May Day holiday; I'm not sure what it's usually like. Now for the good points: The bathroom had a three-way split design (separate toilet, shower, and sink areas), and they provided face towels. The bedding was comfortable, and breakfast was plentiful. I'd recommend booking a higher floor to avoid the noise.

1. Look at the picture; customer service was incredibly slow and unresponsive to my questions. 2. The platform grants its members a 4 PM late check-out, but before 2 PM, the front desk called, claiming high occupancy and asking us to check out early. Then, when checking out at 3:10 PM, the front desk changed their story, saying that platform benefits require prior contact with the hotel for them to arrange a 4 PM check-out. It's laughable! The backend knows we used the platform's extended service, so how could they not know we were checking out at 4 PM? 😂 They're clearly bullying the vulnerable and trying every trick to take advantage of consumers.

Driving all the way from Jiangnan to Northern Shaanxi, I was truly struck by the extreme geographical differences. The cave hotel was definitely the highlight of our trip to Yan'an. It was uniquely charming and spotless, with excellent facilities and wonderfully attentive service. They even upgraded our room based on our specific needs, which was a fantastic bonus. Definitely a five-star experience!

The hotel's硬件 (hardware/facilities) are beyond reproach; the design is particularly striking. The modern minimalist style, with its red theme, blends seamlessly, giving it a very chic and thoughtful feel. In terms of service, Miaozi at the front desk was fantastic. She was friendly, had a clear approach to her work, and was excellent at handling and resolving issues. We had booked afternoon tea in advance, but learned at check-in that the restaurant was closed. Miaozi quickly and efficiently sorted everything out. When she found out we were going to see the 'Again in Yan'an' performance, she gave us really constructive advice, which greatly enhanced our theater experience. The only minor issue was with the restaurant. The staff were very polite, but the variety and quality of the dishes, along with items not being refilled, clearly indicated an attempt to operate on a very low budget. This might be related to the number of guests, which is understandable.

This is an old hotel; the lobby looks nice, but that's about it. What we needed were comfortable guest rooms. Overall, the room facilities were outdated. The first room was dimly lit upon entering, as it relied on auxiliary lighting; only one of the spotlights was working. The door lock was broken. We called the front desk, and they said there were no rooms available but we could change rooms. After we asked to go upstairs to check, they said we could change rooms. The second room was better lit but still dimly lit. Our child said it felt very oppressive and uncomfortable. We thought we'd just make do. My husband wanted to boil water to sterilize the kettle, but found that the kettle plug had only two prongs instead of three, and the socket was broken. We moved it to another location, but it was still broken. For safety reasons, we had to put up with it. We finally got hot water for our child in the lobby the next day after checking out. The experience was terrible!

The room and bedding are clean and tidy, the environment is elegant, very close to the attractions, suitable for morning exercises, although the breakfast is not rich but it is close, Chinese food can be ordered very convenient, the service staff did not say, warm and thoughtful.