Cixi Hotels with Wifi

"The staff was very welcoming and very polite and professional. It was a very easy check-in and the staff could speak English. I've been to hotel many times and I'll continue to go back."

"The advantage of Four Seasons Ivy is that the decoration is new, so everything looks clean. But there are definitely deficiencies in staff training and facility maintenance. When the laundry detergent was empty, the staff should have taken the initiative to replenish it. However, after the guest called the front desk, a big man came with a disposable cup filled with laundry detergent and said why the guest didn't go and get it himself. The service awareness really needs to be improved. The shower door in the room was poorly sealed, and a large pool of water would splash out after a shower. It was especially easy for the slippers to get wet and fall."

"Room is good design but inside has very things chargeable. The 400 rmb room is without window . There is no big difference in the cheaper and expensive room . So better book the cheaper one . When I asked the receptionist she said the expensive room is recently renovated so price high."

"Stuff doesn’t speak even 1 word of English and was a bit cold. The room is spacious and has a great view. No refrigerator which is something I hate. For its price I think it is good value."

"The first time I came to Atour to stay, the weather was very cold and late. Jiang Yu at the front desk helped me to check in and brought me a cup of tea to warm my hands. I felt that not only warmed my hands, but also warmed my heart. I was drunk and my brain was very confused. I couldn’t hear the front desk speech and I was in a bad mood. A little annoying, the front office manager Suining calmed my emotions as soon as possible, and then sent me to the room after I checked in. I told me that if I had any discomfort, I could call the front desk. I said yes. After entering the room, I felt that the room facilities and equipment were very new and comprehensive. The room was also very big. Someone knocked on the door in a few minutes. It was the front office manager Suining who sent me a bowl of millet porridge and sober tea and two bottles of warm water. I was uncomfortable and quickly let me drink two sober teas. I also gave me two hot towels to wipe my face. Atour's service is really good. Suining came in to help me turn on the air conditioner and opened the slippers for me. I also sent an air purifier, and put me on the bedside intimately. The service was all-in-one, so I didn’t have any picky words. I woke up in the middle of the night and my throat was sore and thirsty, and I didn’t want to drink ice water. Called the front desk and wanted two bottles of warm water. The phone didn’t ring a few times. Jiang Yu answered the phone. When I learned that my appeal immediately told me that the front desk partner who could go up and send it to me immediately. I was worried that it would trouble them at first, but the front desk acted quickly. Not long after the front desk Jiang Yu knocked on the door and sent me a large cup of hot water and honey lemonade at the front desk, which made me really feel the quality service of Atour. I also stayed at Atour for the first time and felt the intimate service unlike other hotels. I will definitely stay at Atour often in the future."

"Checked in on the fifth day of the ***** New Year. For just over 500 RMB, it was great value for money. The hotel is very close to Hangzhou Bay National Wetland Park. The rooms are quite standard. All the staff were very polite. The breakfast selection was also quite rich. Things to improve: We arrived at 7:40 PM and paid an extra 88 RMB per person for the happy hour; children were not charged. We were told that if the food ran out, they could replenish it. At 7:50 PM, I asked if there was any more salami, and they said happy hour was almost over and there wasn't any left. If it couldn't be replenished, they shouldn't have said it could be in the first place. On the positive side, the auntie at the lounge who makes noodles kindly made an extra bowl for us even after closing time. Thumbs up for her. Another thing to improve: The toilet in the bathroom made noise and woke me up in the middle of the night. Also, whenever water was used in the bathroom sink, the shower water would suddenly turn cold."

"Atour's service is great, the toiletries used are also owned by Zumalong, but the bed and pillows are not as comfortable as expected, the bed is too soft, the pillow is not very comfortable for me, a person with cervical spondylosis, but other facilities are great, there are free supper (porridge and side dishes), His breakfast is also very good, the front desk staff are also very warm, responsive, next time you come on a business trip, you will choose to live here."

"When checking in, the front desk service attitude was not positive, I ignored it, maybe I was too tired to work, the room entered the sheets with blood stains, the room attendant was very good, helped to change the room after busy, the facilities and equipment were older"

"Very clean, simple but elegant, functional but not cumbersome, comfortable taste, new energy car parking charging is very convenient and the price is right. Especially the breakfast is very rich and the taste is particularly good, the front desk brother and sister service is warm and generous."

"The hotel address is good, parking is convenient, and the park is next to it. I went to the May Day holiday and spent a long time in the park on the last day, which was very good. The hotel breakfast is also very good, more abundant than Hangzhou Bay International Hotel, and the service is more thoughtful. This season, blowing the hair on the balcony of the room is very pleasant."