Guest User
October 8, 2024
Garbage, very garbage! From entering the hotel, eating breakfast to checking out, there are all complaints! 1. There are hairs on the toilet, and the hygiene is worrying. From the state of the toilet, it doesn't look like it has been cleaned. 2. I waited until more than four o'clock in the afternoon and still couldn't check in. The lobby was full of people clamoring to check in. 3. The staff has a bad attitude! During the negotiation, the hotel said that they would compensate me part of the amount and asked me to sign an agreement. After I questioned it, the staff turned their faces and walked away, leaving a few words "There's nothing we can do." Later, they harassed me through the Ctrip platform and asked the platform to cancel my order and not let me comment (Ctrip is a conscientious platform and helped me coordinate the whole process). 4. The room I was replaced with smelled very bad, and it is recommended to re-test the formaldehyde content. 5. The connection with Fantawild Park is poor. The people in the park don't know where to wait for the shuttle bus, and the people on the shuttle bus also don't care. 6. The service is extremely poor. The coffee machine had a problem during breakfast, and many people were queuing. The waiter put up a sign saying it was under repair and left without saying anything. When checking out, the door card could not be swiped in, so I asked the staff what to do, and they replied, "I don't know, ask the front desk."
Summary: Dirty, messy, and annoying the whole time. Here's a piece of advice for you: only by taking a steady approach can you go far. There will be no good results if you fool consumers. The staff are all new recruits from nowhere, and they are not the standard of normal chain hotels at all. Their attitudes are extremely bad, and this is not the way to make quick money! If there was no assistance from the Ctrip platform, I would have been here to be annoying.
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