Hotels with Infinity Pools in Sydney

"I stayed at the Crowne in September 2025 and, honestly, it was a deeply disappointing experience. At check-in, the treatment I received from the front desk staff was appalling—plainly rude, condescending, and with the clear attitude that they were doing me a favor just by checking me in. Such arrogance and lack of basic courtesy are simply unacceptable in any hotel, let alone one that claims to be five stars. The contrast could not have been greater at check-out, where we were finally treated with genuine kindness by a member of staff, her name Was Ever Jade. But this only highlighted the unprofessional and ill-mannered behavior of the man who greeted us upon arrival. First impressions matter, and in this case they set the worst possible tone. The hotel itself might look fine at first glance, but the cleanliness is far below what one would expect from a property of this supposed category. And the most outrageous detail came at breakfast: after paying $700 for a room with breakfast included, I was told I was only entitled to one single coffee. This is beyond ridiculous—not even the lowest-rated bed and breakfasts would dare impose such an absurd restriction. A five-star hotel cannot afford these kinds of lapses. The management urgently needs to provide proper training to its staff—not only in professional procedures, but also in basic respect and hospitality. Equally, charging premium prices while denying guests something as simple as a second cup of coffee is both insulting and degrading. Guests who spend a fortune on a stay deserve a five-star experience, not a lesson in rudeness and penny-pinching."

"Exceeded my expectations! The room was very spacious and truly comfortable. Its location directly above the train station made it incredibly convenient. I'll definitely stay here again on my next visit! The security and cleanliness of the premises were both excellent."

"On the plus side: we upgraded ourselves to a village suite and the size was spacious. Breakfast was fabulous and something to look forward to, although 7am start is a bit late for us.. Most of the staff were lovely and well trained. Room was cosy and quiet at night. Fresh towels and clean bathroom. Easy and convenient location outside of CBD. This is the only big hotel in the area and there are some great restaurants nearby - Carmela, Margaret, Bill’s etc. usefully close to Chemist Warehouse for essentials you’ve forgotten. On the negative: It should be classed as 4* - quite cheaply constructed and maintained. Not what you might consider to be luxury. Rooms are dark,  with poorly thought out lighting; the carpet rarely vacuumed (if at all) during our five night stay. Hand held shower head spray nozzles were blocked, bathtub drain was also blocked. Sinks not very clean. Windows in room and dining room very dirty. Big construction site adjacent so we moved rooms to get away from the noise and view of the cranes. Overpriced hotel offering when you consider we could have booked the Capella in CBD at nearly the same rate as our suite, but nice to be away from the city."

"We booked hotel for convenience for our wedding. Pros: The location is awesome, only 7min walk from Gadigal Metro Station and about 5mins from Townhall station. Check is smooth, we were quickly allocated a room. If you are a member with IHG they will allow you to have a later check out. The size of the room was very good. Cons: The cleanliness of the room was very sad, quite disappointing that a 4 star hotel doesn’t have late night housekeeping. There were grey stains on the pillows. Dirty bits in the shower. Housekeeping service was very bad. They somehow made the bed with our personal items wedged between the sheets which took up a really long time to find. They didn’t bother to replace towels and remove all the rubbish from our room. All in all, not the greatest experience. Would not recommend. Poor service, overpriced."

"The environment is elegant and the location is very convenient. It is a 10-minute walk from the train station and there is a large shopping mall nearby. The front desk service attitude is very good and the staff is very patient."

"Convenient location next to the ICC, 80m walk from Convention Tram station, 10-15 min walk from Central station. The hotel is clean, modern, with good amenities including comfy slippers. Easy walk to Darling Square and China Town, highly recommended!"