DoubleTree by Hilton Noumea Ilot Maitre Resort

The sea is very beautiful. The coral reef spreads out a little offshore from the water villa, and I think it is very good for snorkeling. However, the service is a little disappointing. No matter how many times I called to confirm the shuttle boat before the trip, no one answered. When I contacted the US customer service of Hilton, I was first told that I could take a taxi, which was a completely nonsensical answer, and that I should call the local area because the email address was not published. In the end, I was able to reserve the boat by getting an email address from Trip.com customer service and emailing them several times. At the local area, there were people who were waiting for hours without being able to get on the boat. Also, the staff are too much professional and seem to only do their own work. One day, the room was not cleaned, and when I called, the person on the care line only said that they would contact the cleaning staff, and when I asked when they would be able to clean, they did not answer, so I had to go directly to the reception and negotiate. Cleaning was arranged immediately after that, but I felt that what was the point of the phone conversation. Also, at restaurants, when I ask for water, it takes a long time to be brought. When I ask for a small plate at the bar, it takes a long time to be brought, so I have to go to the buffet area to get the plate. Is it because they don't do anything other than their own role, or are they forgetful? It's not everyone, but when I meet a few people like that, I feel a little disappointed.

The staff was friendly, the room was clean, and the location was great. I would like to stay again. There was also a staff member who spoke Japanese, although not every day.