Tru by Hilton North Richland Hills DFW West Guest Reviews
4.4/5
Very Good
55 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service3.9
Cleanliness4.6
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All reviews(55)
Positive reviews(54)
Reviews with photos/video(10)
Clean and tidy(8)
Negative reviews(1)
Mishad
King Room
Stayed in Jul 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Comfortable beds, good variety of breakfast. Indoor pool for the family. Great location, the mall and restaurants are nearby. I suggest you get anything on the 2nd floor. That’s where the laundry is lol
kien yew
King Room
Stayed in Dec 2024
Business travelers
45 review
5.0/5
Outstanding
Posted on Jan 25, 2025
"I had an excellent stay / The location was perfect for my business trip, with easy access to 121. The room was clean, and equipped with all the necessary amenities, including a comfortable work desk and high-speed internet. The staff were incredibly professional and attentive, ensuring a smooth check-in and check-out process. . I highly recommend this hotel for business travellers looking for convenience and comfort."
Ben Wade
King Room
Stayed in Dec 2024
Family
8 review
4.0/5
Very Good
Posted on Feb 3, 2025
This hotel is great with the exception of what seems to be sideline management. The lady that runs the front desk every morning has a horrific negative attitude and is rude and belittling to each customer. She deals with it was hard to see her treat people that way, and even harder when she did it to myself and my.Fiance as well.  often times no one will be available at the receptionist desk or other things that make me question the involvement of management also the ladies attitude is so terrible. There’s no way the manager has not got other complaints or hasn’t noticed it. She has got to go she should be a prison warden or something instead.
jenwhite
King Room
Stayed in Aug 2024
Business travelers
130 review
5.0/5
Outstanding
Posted on Sep 27, 2024
My husband and I always come back here when we are in the area for work. We absolutely just love this place . It's always clean a d they also have fabulous breakfast. We will be back soon. Thank you, staff, for a wonderful and quiet stay and also a big thank you to Jennifer, who helped me get a copy done and was also super sweet. Thank you again.
Grace Ridnour-Nollsch
King Room
Stayed in Jun 2024
Couples
16 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Super nice facilities and very clean. Loved the shower and enjoyed watching the Olympics on TV.
Marcie
King Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Always very clean with a friendly staff!
Guest User
King Room
Stayed in Jan 2024
Couples
1 review
3.5/5
Posted on Feb 4, 2024
The stay was just average. I did not receive room service during my stay. I had to request fresh towels as needed. My first morning on the property they closed breakfast early. I always enjoy the hot tea that is readily available and the hotel decor of Tru by Hilton hotels. The location is ok and was a decent amount of time away from everywhere that I needed to go.
Roxie
King Room
Stayed in Dec 2024
Solo travelers
46 review
4.0/5
Very Good
Posted on Jan 9, 2025
Clean
RUIFOIDEI
King Room With Tub-Mobility Accessible
Stayed in Jul 2024
Business travelers
65 review
1.0/5
Posted on Aug 19, 2024
My flight was delayed and I arrived in Dallas the next day, but the hotel wouldn't even let me cancel. The worst.
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Guest User
King Room
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 11, 2025
It was pretty clean so I stayed for 2 nights ^~^
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Gangjian Tian
2 Queen Beds Room
Stayed in May 2024
Family
16 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Very new hotel, all facilities are very comfortable and sanitary, suitable for business travel and family travel, and very close to the airport, very convenient, if you are traveling in the morning, it is a good choice
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Guest User
Guest Room With 2 Queen Beds And Tub-Mobility Accessible
Stayed in Feb 2024
Business travelers
3 review
4.0/5
Very Good
Posted on Mar 30, 2024
Safe and secure.
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이은혜
King Room
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Feb 27, 2025
너무 깨끗하고 좋았어요. 바닥도 깨끗하고 참 만족합니다.
조식도 나쁘지 않고 호텔 위치도 나쁘지 않은것같아요. 다음에 또 이용할 계획입니다