Sleep Inn & Suites Hurricane Zion Park Area

Cleanliness: Many users mentioned the hotel is clean, with some noting it was very clean and had cleaning service and fresh towels without request. (based on 2 reviews)

Clean and comfortable

I booked a stay at Sleep Inn & Suites Hurricane Zion Park Area (“Sleep Inn”) in July. What happened to me was a breach of Sleep Inns terms, representations, and communications. This is the worst hotel experience I have ever had in my life and I travel frequently. The man working the front desk provided the worst customer service I have ever experienced in my life. Do not book this property if you have a late flight that may be delayed. Our flight came in late and I messaged property beforehand about late arrival. The hotel responded and said that’s fine. I also checked the online choice hotels policy (Sleep Inn is an affiliate of Choice Hotels) which says you can check in anytime before 7am. The Sleep Inn & Suites Hurricane Zion Park Area booking listing also says that check in is open until 6am I thought all was good. We had a late flight and were waiting at rental car pick up for awhile. We arrived at Sleep Inns tired from our journey and ready to check in a little after 4:30 am which is well before the check in cut off times posted online. However our night was just beginning as we were about to be thrown out to the curb by sleep inn for no reason other than pure incompetency and poor customer service. The man working at the front desk on the night of 07/24/25-07/25/25 said we were too late (contrary to the policies posted by choice hotels) and he could not check us in or else he would be fired. ******* tried to call and resolve the issue but the staff member was not willing to fulfill the hotels obligations and eventually stopped answering the phone. The staff member told us there was no manager who could be contacted and that he had no idea when a manager or supervisor would come to work. I asked for confirmation that he was telling me that he didn’t know when his boss came to work, and he said yes. He also represented that there was no corporate help number for sleep inn or choice hotels and that there was nobody to contact to address situations at the hotel such as this one. He refused to contact anyone at choice hotels or anyone in management. As a frequent traveler who stays in hotels often, that is shocking to me that a hotel would leave an obviously inept staff member without a way to contact help if needed. That is not a safe practice for a public accommodation, as many situations can arise at hotels that need proper support. Overall, this staff member was incredibly unhelpful, refused to give us the room we paid for, and could care less if we had to sleep in a ditch near the side of the road. He was condescending and kept reiterating that he would be fired if he checked us in. He demonstrated no desire to help us at all. It is by far the most humiliating experience I’ve had at any business whatsoever and basically ruined the entire first day of our vacation. He refused to check us in or offer any sort of resolution. He refused to contact a manager or supervisor. As a result we were left without a place to stay and had to tr