Huntsville Marriott at the Space & Rocket Center

If you are going to the US Space and Rocket Center, then this is definitely your hotel as you only need to walk to the place. The downside is that you are a bit isolated, especially if you want to eat food outside what the hotel can serve.

Good location for Space camp and US Space and rocket center!

This hotel seems vastly understaffed for the amount of people who come through it, especially on Saturday nights, and Thursday nights when families are dropping off their kids for cspace camp or picking them up. We certainly have this experience. Front desk staff was basically nonexistent. Staff in the dining room was so overwhelmed. People were getting up getting their own coffee, leaving money on the table before their bills were actually presented to them and the light. The only aspect of this hotel that seemed well staffed with the housekeeping, who were knocking on our door at 9 AM despite us having our do not disturb sign out and check out not being until noon. We’re in Huntsville a couple times a year, usually for the cspace camp activities, but will not stay here again.

I really am shocked that this is a Marriott. I have been involved with Marriott hotels in the past and they require certain standards of which this hotel is sorely lacking. The bed mattresses are dreadful. The cabanas , which is located down the outside of the building is not lit at nights by standard lighting. It is lit , when they remember , by Christmas type lights. the electric locks securing the cabana's are non functioning with a doorstop taped to the jam in order to allow entrance. these locks have been broken now a year. The hallways on the wing which houses the cabanas have humidity issue. they address this by having store bought dehumidifiers place in the hallway. this is a fire hazard and the fire Marshall should visit. the gate . again and electrictly operated lock securing the property from the outside is not functioning. The property has a new manger and I spoke with him but he only has so much he can do without funds from the management co. Marriott used to have high standards with annual PIPs required. The proximity to the NASA facility is the only reason this is always full. Unless the proximity is required I would seek other options.

Well, once again this hotel disappoints in every way. I’ve been staying here since the 80‘s. Back then into the 90‘s it was the best place to stay in Huntsville. I’ve stayed away after my last experience here 3 years ago and had hoped that after the bissige before that were utter failures from 2020-2023 Marriott would have addressed the issues. Alas, they have not. Upon check in, the hotel staff LIED TO MY FACE making excuses why they gave away my room. When they told me they were putting me in the cabana rooms (sounds nice, but trust me this part of the hotel hasn’t been that since the 90‘s, despite the cheap renovation this hotel underwent a few years ago ago) I told them I specifically booked the tower rocket view with balcony room they proceeded to tell me that I had not and that there was nothing on the reservation for that. Funny enough, I pulled up my Marriott Bonvoy app and there the details of exactly that were there. I turned my phone to the RUDE and LYING desk clerk (the customer service st the hotel is abysmal still) and she said „oh I see that now.“ WOW. Then I politely told her I’ve been staying at this hotel since the 80‘s and am familiar with the property and the cabana rooms are unacceptable due to the noisy AC units and the room I paid for was more expensive in the tower with a balcony looking at the Space and Rocket Center for my kids so this was a huge downgrade plus we’d get terrible sleep due to the AC units in the rooms in that building. She then tried to sell me on the renovation. „Have you been here since our renovation?“ i politely responded „yes, Many times“ while in in my head thinking the cheap, tacky renovation done was little more than new carpet, paint and cheap beds and furniture. The hallways still smell of 1980 humid Huntsville - so much so they have air purifiers in them to try and mask it. They’ve recently painted the brown exterior brick the hotel is made of with black and white paint - it now looks like a convicts’s uniform black and white striped. The money spent on „renovating“ this hotel hasn’t been put in the right places. The window sills in the common areas in the cabana building are bubbling with the humidity of the past 40 years and are about the same as when I came as a kid through here for Space Camp. Dust and all. Marriott - this hotel needs a total reno or knockdown/rebuild to embrace being in Rocket City with the Space and Rocket Center next door. Embrace the theme - make the hotel Space centric. Between the thousands of families a year who come through here for Space Camp, Redstone Arsenal, FBI, NASA and commercial business you could have a year round stream of customers if you’d make this place an attraction hotel, rather than the sad painted over interior snd exterior and linoleum floored rooms you have done. Graduate Hotels has their finger on the pulse of what to do when you have a unique location. You are losing business at this hotel because of the level of customer service and w

Spent 15 days here on work travel while working on the arsenal. This is the 4th trip this year and I am continually astounded at the level of service here. It’s a Marriott M Hotel and the level of service and attention is that of a Days Inn. It’s across the board in the house keeping, restaurant, and bar. There are wonderful people that work here and try their best but it’s apparent that higher up in management is only driving profits at the sacrifice of the guest experience. I hope this changes soon or I will have to find a new go-to hotel here in Huntsville