GreenTree Inn (Huayin Mount Hua High-speed Railway Station, Xiyue) Reviews
GreenTree Inn (Huayin Mount Hua High-speed Railway Station, Xiyue)
The middle part of Huayue Avenue, Huayin, Shaanxi, ChinaView Hotel Details
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GreenTree Inn (Huayin Mount Hua High-speed Railway Station, Xiyue) Guest Reviews
4.6/5
Very Good
692 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(692)
Positive reviews(659)
Reviews with photos/video(69)
Easy to get around(59)
Friendly front desk staff(57)
Offers pick-up/drop-offs(27)
Close to train station(21)
Average sound insulation(18)
Convenient for shopping(14)
Stayed multiple times(8)
Many dining options(5)
Negative reviews(33)
Carlos Gustavo
Double Room
Stayed in Apr 2024
Solo travelers
7 review
4.0/5
Very Good
Posted on May 30, 2024
Nice people working at the hotel reception, they help me a lot to plan my trekking and gave my useful tips about restaurants and grocery shops.
Do not understand the “welcome pack” i found in my room (photo attached)
Response from Property: Dear, seeing your comments, we are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. We look forward to your visit again, and will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we in the hotel are constantly working hard to improve. We will always welcome every guest with better service. Finally, I wish you a happy life~
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
6 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Good location. Hotel receptionist Ms Zhang is very kind and helpful. There’s a very nice restaurant next to the hotel. Overall had a very pleasant stay.
Response from Property: It's a pleasure to receive your recognition.Thank you very much for your kind.
Guest User
Standard Room (2 beds)
Stayed in Mar 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The front desk service is good and the room is clean. The location is very good, close to the scenic spot and the high-speed rail station. It is convenient to eat around.
Original TextTranslated by Google
Response from Property: Thank you for your visit. We sincerely thank you for your love and recognition of us. We are honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you~
༺huoyanyanyi༻
Double Room
Stayed in Feb 2024
Solo travelers
46 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The service is warm and thoughtful, and the location is good. It is about 1 km away from Huashan North Station.
Original TextTranslated by Google
Response from Property: Dear, no matter how much advertising there is, it is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity and pay more attention to the personal experience of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your journey easy, pleasant and smooth. We look forward to your visit again~
Guest User
Family Room
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Convenient transportation, friendly front desk, and gifts for children. Safe and clean, good details, good breakfast. Surrounded by large shopping malls.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for staying in our hotel and giving us a good review. Satisfaction is our eternal service tenet. The hotel is located in the urban area of Huayin, 7-8 minutes walk from Huashan North Station, 2.8 kilometers away from Huashan Scenic Area, and there is a free bus all the way to the door. The surrounding supermarkets and restaurants are well-equipped. We will continue to work hard and look forward to your visit again~
JESUN
Guestroom (2 Beds) (Window)
Stayed in Mar 2024
Travel with friends
16 review
3.7/5
Posted on Apr 15, 2024
There aren't many restaurants around the hotel... but it's no problem for a short stay.
There is no major problem with staying for a while to climb a volcano...
Original TextTranslated by Google
Response from Property: Looking at the review, we are very sad that we could not give you a satisfactory accommodation experience, this is our biggest regret. We look forward to your visit again so that we can give you a better and more satisfactory accommodation experience. Our We can make you feel sincere and let the hotel see the progress we are constantly making. We will welcome every guest with better service from beginning to end.
Guest User
Standard Room (2 beds)
Stayed in Aug 2023
Travel with friends
73 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The room is clean and tidy. The front desk service is warm and thoughtful. I left in a hurry and forgot something at the hotel. We were contacted quickly. Your service made us feel very warm. Thank you.
Original TextTranslated by Google
Response from Property: Dear, I am so happy to see your comments. Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home in GreenTree Inn. We look forward to your visit again to review our progress.
Guest User
Guestroom (2 Beds) (Window)
Stayed in Aug 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The accommodation environment is good. The bus to the scenic spot is right opposite and free. But the tap next door is a bit noisy at night...
Original TextTranslated by Google
Response from Property: Dear, thank you very much for staying in our hotel and giving us a good review. Satisfaction is our eternal service tenet. The hotel is located in the urban area of Huayin, 7-8 minutes walk from Huashan North Station, 2.8 kilometers away from Huashan Scenic Area, and there is a free bus all the way to the door. The surrounding supermarkets and restaurants are well-equipped. We will continue to work hard and look forward to your visit again~
Guest User
Double Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The service is very good, and they also deliver to the station. The chain is reliable.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for staying in our hotel and giving us a good review. Your satisfaction is our eternal service tenet. The hotel is located in the urban area of Huayin, 7-8 minutes' walk from Huashan North Station and 2.8 kilometers from Huashan Scenic Area. Free buses are available directly from the door, and the surrounding supermarkets and hotels have complete supporting facilities. We will continue to work hard and look forward to your visit again~
Jing&xinqing
Guestroom (2 Beds) (Window)
Stayed in Aug 2023
Couples
187 review
4.0/5
Very Good
Posted on Sep 9, 2023
After many years of self-driving travel and staying in countless hotels, the Green chain store is still good.
This time, due to the enthusiastic recommendation from the hotel front desk, their hotel ticket service can help buy tickets for the scenic spots. The tickets I bought at the hotel were full-price tickets, but when I swiped my ID card at the scenic spot, they were discounted tickets. The phone consultation and communication were ineffective, and the price difference cannot be refunded. , it doesn’t matter how much money you have, but I feel that not only are there no discounts for buying tickets at the hotel, but the hotel also swallows up the preferential policy given to us by the scenic spot. This is a bit unfair. In fact, we all know the rules of mutual benefit between the hotel and the scenic spot, and the hotel also You've made the middle price difference, you can't even take advantage of the discounts we deserve. We hope that our lessons can be learned by those who come after us. If you can buy from the window, then buy from the window.
Original TextTranslated by Google
Response from Property: Dear Ms. Huang, we are very sorry to bring you a bad stay experience. We are really aggrieved by the situation you mentioned. Because it is a tourist city, there are many customers inquiring about purchasing tickets for scenic spots. The front desk only informed the guests that the hotel has this service and did not interfere with the guests' purchases. Scenic area preferential policies. When you inquired about ticketing, you were told that you need to bring your own ID to queue up at the scenic area window to purchase discount tickets. And you said that the hotel makes the difference, we are really aggrieved. You booked the ticket at the hotel and did not charge you any more. Moreover, the ticket master also specially provided a free special car to pick you up and drop you off at the scenic spot at 9 o'clock on your time in the morning. Hey, I’m really sad that you weren’t satisfied in the end~
Guest User
Standard Room (2 beds)
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 6, 2023
Complete facilities, clean and hygienic, close to the high-speed rail station
Original TextTranslated by Google
Response from Property: Dear, thank you very much for staying in our hotel and giving us a good review. Satisfaction is our eternal service tenet. The hotel is located in the urban area of Huayin, 7-8 minutes walk from Huashan North Station, 2.8 kilometers away from Huashan Scenic Area, and there is a free bus all the way to the door. The surrounding supermarkets and restaurants are well-equipped. We will continue to work hard and look forward to your visit again~
Guest User
Guestroom (2 Beds) (Window)
Stayed in Aug 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 5, 2023
The service is very good and the location is good. It is convenient for eating and close to the scenic area and North Station.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for staying in our hotel and giving us a good review. Satisfaction is our eternal service tenet. The hotel is located in the urban area of Huayin, 7-8 minutes walk from Huashan North Station, 2.8 kilometers away from Huashan Scenic Area, and there is a free bus all the way to the door. The surrounding supermarkets and restaurants are well-equipped. We will continue to work hard and look forward to your visit again~
Guest User
Standard Room (2 beds)
Stayed in Jan 2024
Family
10 review
5.0/5
Outstanding
Posted on Mar 1, 2024
The room was clean and tidy, not far from Huashan North Station and Huashan Scenic Area. On the first day, after getting off the high-speed train, I went to the hotel to put my things in the room and then took a taxi to the scenic area to climb the mountain. It snowed on the second morning, so I walked to the high-speed train station for about ten minutes and took my children to play in the snow while walking.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for staying in our hotel and giving us a good review. Satisfaction is our eternal service tenet. The hotel is located in the urban area of Huayin, 7-8 minutes walk from Huashan North Station, 2.8 kilometers away from Huashan Scenic Area, and there is a free bus all the way to the door. The surrounding supermarkets and restaurants are well-equipped. We will continue to work hard and look forward to your visit again~
Qinshu
Deluxe Family Room
Stayed in Jan 2024
Other
8 review
1.5/5
Posted on Feb 13, 2024
The bed was very hard. I had a sore back after sleeping all night. The hygiene was terrible. The bed was not very clean. The quilt cover and quilt were separated. The bedding was very poor and smelled unclean. The pillow was very low and almost flat. My neck hurt after sleeping. The chair collapsed. The floor drain did not drain. The TV could be watched but the sound was limited to a minimum and almost inaudible. The advantages were that the air conditioner was hot (noisy) and the hot water was large and hot. There was food downstairs. There was a delicious Weijia fried fish restaurant. However, there was more than one fried fish restaurant open in the city. The location of this restaurant was not the most lively place.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you have any questions during the check-in process, you can call the front desk directly and we will provide you with service within five minutes. In addition, the hotel is a 7-8 minute walk from the high-speed rail station and 2.8 kilometers away from Huashan Scenic Area. There is a free bus No. 1 at the door, and the surrounding dining and shopping facilities are complete for your convenience. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again! I wish you a pleasant journey~
Feifeizailushangderen669
Family Room
Stayed in Jan 2024
Family
22 review
4.0/5
Very Good
Posted on Feb 12, 2024
The room rate was high just after the Chinese New Year. The location was OK, but the overall feeling was not very good. The hotel toiletries were too cheap, especially the carpet in the bathroom felt very old and even a little dirty, so I didn't want to take a shower. The decoration was a little old, and the room rate was so high that it didn't include breakfast, which was 15 yuan per person. There was no breakfast on the street just after the Chinese New Year, so I had to make do with the hotel. It felt a little expensive, and there were not many varieties. I could only say that I could eat enough, but not well. Parking spaces were also very tight, and it was very difficult to park when I came back late.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Please accept our sincerest apology. We are deeply sorry for the situation you encountered during your stay. We attach great importance to the problem you mentioned. We have reported the problem and followed up with investigation and coordination to find out the deficiencies and make improvements. Since the Spring Festival is a peak tourist season, the hotel price will be slightly increased. We are really sorry for the poor hospitality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!