Hampton Inn & Suites Houston I-10 West Park Row

The staff was amazing. Upgraded my room because they had a better one available. Breakfast was hot and delicious, and the room was so huge!

Stay clear if I could do less then 1 star I would. The carpets in the room were so dirty it left dirt on feet … by the time we realized I thought give them the benefit of of making it right… have them clean again in the morning. The thing that threw me over was the pool in the morning the black alge we seen after getting in the pool was crazy! Could not get out fast enough !! I talked to hotel staff and sweet lady said GM is here let me talk to her … We paid with points and I requested them back and was assured by the front desk gal that they would be given back. And the GM that didn’t feel it necessary to come talk to me is now not giving them back because we stayed one night … From my understanding, Hampton or Hilton in general has a satisfaction guaranteed Anyway here is my trip review pay the extra somewhere else its not worth saving a few bucks

Floor was sticky. After the stay I found very small mount of unknown charge. They said that it's parking fee which they never told me when I checked in and supposed to be available for free parking. I complained and they refunded but weird feeling.

The hotel wasn’t terrible but I could not give a high rating because the a/c unit in the rooms have a bad smell and plumbing issues I had to switch rooms. Overall it’s a decent hotel, near restaurant and shopping.