Residence Inn Houston I-10 West/Park Row

I recently stayed at this hotel and overall had a pleasant experience. The location was convenient, the staff was friendly and accommodating, and the room was clean and comfortable. However, I was a bit disappointed with the amenities, particularly the weight room. The weight room was small and outdated, with limited equipment and not well-maintained. As someone who enjoys working out during my travels, I found the lack of quality fitness facilities to be a downside. Despite this, I still enjoyed my stay at the hotel due to its other positive attributes. The on-site restaurant served delicious food, the complimentary breakfast was a nice touch, and the room service was prompt and efficient. If the hotel could invest in upgrading their weight room and fitness facilities, it would greatly enhance the overall guest experience. I would consider staying here again in the future, but hope to see improvements in this area."

great service. very friendly and attentive to customers

Some of the tv stations did not work. TBS & TNT

While the folks at the desk were nice enough, and the location was what we needed, this hotel was surprisingly disappointing. I always ask for a quiet room --higher floor away from the elevators. The young man at the desk said he had the perfect room. I found the room clean and well-maintained, but as soon as the AC kicked on, it sounded like an airplane was taking off and I was sitting in its path on the runway. I called to complain and was given another room. THIS room had been used HARD sometime in the past. The carpet was torn and stained, the coffee table was chipped and scratched. When we took the couch cushion off to make up the couch bed, we discovered that one cushion was completely torn open at the back, and the mattress on the couch bed was stained red and green--kind of like someone had a fight with powdered jello?? The bathroom sink doesn't have soap--but instead three (3?!!) packets of alcohol hand wipes. There were three of us in the room for three days...that wasn't going to work very well. The shower has the large, attached (well, sort of) shampoo, conditioner and soap dispensers. The shampoo one fell off the wall while we were out on day 2. And while the AC WAS quieter in this room, it still sounded like a jet airplane was taking off every time it turned on. At least this was more like I was hearing it from inside the airport than on the runway. This room requires some serious attention and repair. I've stayed at many Residence Inns in the past, and never seen one with a room in this condition.

Very clean