Residence Inn Houston West/Beltway 8 at Clay Road

How do I start... The hotel itself was nice. The room had plenty of space. We reserved 2 rooms, a 1 bedroom and a queen suite. We were allowed to check in early. 1 person paid $40 for early check in, the other paid nothing. For whatever reason they charge to park, but have their own parking lot. Charging to park is definitely NOT necessary ($7 per night). Upon checking in, the front desk was crowded so I can see the manager being frustrated as she was the only person there, but there was no greeting. The baseball stadium (kids) is not far away so there were LOTS of kids and families at the hotel. We had no problem with Breakfast Our problem was the pool. Firstly, for a hotel this large the pool seems like an afterthought. There's a LARGE firepit built in the middle of the pool but it just takes away from the dimensions of the actual pool AND it was closed the entire weekend. The first day the pool was clean. Maintenance mowed the yard outside the basketball area which caused A LOT of grass and debris to fall in the pool. The 2nd day, no one cleaned the pool. Pool doesn't open until 10a, so you assume that's the time for cleaning. NOPE. There were napkins in the actual pool, dirty towels from the day before thrown about. No clean towels available. The pool was murky with bugs etc. I went to the front desk and spoke with the manager (who was the only one there again) she said she would have the Maintenance man come. He never did. The 3rd day you could no longer see the bottom of the pool. Same situation, towels, trash in the pool area. The Maintenance man went to the closest, brought a pool vacuum out, played around with it for awhile, went in the hotel, brought out a ladder, set it up under a light outside the pool area, went back in the hotel. Came out, put the ladder away, put the vacuum away and disappeared. Never cleaned the pool or even stepped on the ladder. The 3rd day was our check out. We had requested a late check out to try and get a swim in. We said forget it and left.

First Time at this hotel basketball net was missing but other then that Hotel really legit.

always good here , the pool though has not been well maintained these last 2 trips, i see the maintenance man each day but still the water is cloudy / dirty - it didnt used to be , always crystal clear in the past :(

This hotel impressed me very much. The hotel was clean and startled me with the size and the price I paid. I was completely satisfied with it being near all other stores I wanted to visit. I totally recommend the area and hotel.

I was just here for a night to attend an event; but it was a nice stay.

The staff were very kind and polite to each customer. The room was very clean and nice.