service: The staff are friendly and super helpful. The staff checking us in was able to communicate in English adequately, and both the cafe and noodle shop attached have menus in English, Korean, Chinese, and Japanese. Most services in the hotel have all four languages written some where so it's pretty convenient. The amenities provided were fantastic, they even provided face masks free of charge, to really maximize the relaxation. facilities: We booked the room with a personal hot tub/sauna and it was definitely worth it! You can take a soak in the privacy of your room at any time of the day, so relaxing! The public onsen was also very nice, with clear instructions on proper procedure and very helpful staff, don't hesitate to ask them any questions. Definitely give it a try, but remember to be respectful of your fellow bathers. I would recommend that you check in as soon as the hotel allows, so you enjoy the public onsen as soon as possible haha food: We booked the buffet breakfast, it was interesting. Sme traditional Japanese cuisine and some traditional western fare; all delicious. If you don't want restaurants food from the first floor, and have some time to spare, feel free to ask the staff about any nearby convenience stores. conclusion: we had a fantastic time. the location is very quiet and walking around during the day is very relaxing, followed by a soak in your private tub or the public onsen.

It is extremely convenient to take a flight from ITM Osaka Itami Airport! There is a shuttle bus at any time, and you can also reach it on foot. It is rare for a business hotel next to the airport to have an artificial hot spring public pool, and it is also rare to have a tatami Japanese-style room (can accommodate four people). You need to make your own bed. The facilities in the room are okay, but the cleanliness is poor. People with mysophobia may suffer from it. Not suitable for guests with allergies