No.51 Man Tung Road, Tung Chung, Islands District, Hong Kong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.0/10
Great
2072 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities8.6
Service9.1
Cleanliness9.1
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All reviews(2072)
Positive reviews(1994)
Reviews with photos/video(533)
Easy to get around(424)
Convenient for shopping(352)
Close to airport(338)
Offers pick-up/drop-offs(322)
Friendly front desk staff(91)
Many dining options(35)
Great swimming pool(32)
Nice sea view(26)
Negative reviews(78)
OnZeNLam
Standard Twin Room
Stayed in Jun 2025
Family
3 review
8.5/10
Very Good
Posted on Jul 26, 2025
Connivence for those are visit HK for Disneyland and Nong ping 360, nice stay and friendly staffs, only one thing why door sooooo heavy!!
Lorraine
Standard Twin Room
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jun 5, 2025
Our First time going to Hongkong as a family of 3 and my daughter love to stay here! ❤️ And if your travel is more like disneyland and Ngong ping village. Novotel is such a great place to stay it’s like 3 mins walk to Cable Car station and 3 mins walk to tung chung station. The hotel is so nice the people are really friendly. Ms Julie from the breakfast buffet is so nice even the food is so yummy! The room is super clean and the view from our window is so pretty. When we checked in to our room they have a little surprise for my daughter who is celebrating her 6th birthday! We will definitely comeback and stay in this hotel again!
Joyce Solinap
Standard Double Room
Stayed in Apr 2025
Family
1 review
8.5/10
Very Good
Posted on Jul 13, 2025
We stayed as a family of 4 within a group of 12 (including kids), and Novotel Citygate was the perfect choice. The location is super convenient — right next to Citygate Outlets, close to the Ngong Ping Cable Car, and just a short ride to Disneyland.
The free airport shuttle was a huge help, especially for a big group like ours. Everything from check-in to check-out went smoothly. The rooms were clean and comfortable, and the hotel had a modern, welcoming vibe.
Although we didn’t avail of breakfast, we were happy with the overall service and amenities. Definitely recommended for families or groups who want comfort, accessibility, and great value near Lantau Island attractions.
Fabrice Tricoire
Standard Double Room
Stayed in Apr 2025
Business traveler
25 review
8.0/10
Very Good
Posted on May 27, 2025
Everything is as et Novotel standards and the location is convenient for business (and shopping if you have time).
Only a bad is that they failed to emailed
me the invoice, even after requesting twice !
Guest User
Standard Double Room
Stayed in May 2025
Couple
1 review
8.5/10
Very Good
Posted on Jun 25, 2025
Great location to and from airport, great airport Airport shuttle bus drivers
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Baje Assistant Manager
Enkhventure
Standard Double Room
Stayed in Mar 2025
Family
61 review
10/10
Outstanding
Posted on May 26, 2025
I love Novotel because their child age policy is up to 16yo, we can save hotel accommodation. Awesome staff, free room upgrade and accessble to city gates. Close to the airport with free shuttle.
Guest User
Standard Double Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 20, 2025
My stay was fantastic! Staff was accommodating as well, appreciate the hospitality!
Guest User
Standard Double Room
Stayed in Feb 2025
Solo traveler
1 review
6.5/10
Posted on Mar 21, 2025
Arrived from a long flight and went to bed shortly after arrival. With we woke up we noticed quite a few things. The wallpaper was sagging and split open above the bed, the furnishings were in terrible condition with cracks all over the edges, the bathroom had a broken string pull chain, carpeting was filthy, even the tv remote was so old that you could not read the numbers on the key pad. The worse was the moldy grout in the shower and in the VENTING SYSTEM. It was so unhealthy that the sprinkler above the vent had mold growing on it. It looks like it hasn’t been refurbished for at least 20 years. When I explained the situation to the general manager, he said he would “ look into it.” I didn’t realize that all night long we were breathing in moldy air that may jeopardize our health. Overall, it was one night, and would definitely not stay again at this hotel. We are not sure how this hotel was “highly” rated.
6/10
Anonymous User
Standard Double Room
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 16, 2025
Great location
Near the airport with airport transfer service provided
ADmitrii
Superior Twin Room
Stayed in Jan 2025
Family
9 review
9.0/10
Great
Posted on Feb 20, 2025
+ Proximity to cable car, Citygate outlet, free airport transfer
- High cost of living, bad breakfast
RTanz
Standard Double Room
Stayed in Jun 2025
Couple
7 review
9.5/10
Amazing
Posted on Jul 30, 2025
Far from center of the city. But close to the airport and disneyland. There is direct access to citygate mall and close to Tung Chung station
Algor
Standard Double Room
Stayed in Dec 2024
Family
7 review
10/10
Outstanding
Posted on Jan 31, 2025
Suitable for transiting thru airport or disneyland travellers. We even went back to hotel from disneyland halfway as it is so near via train. Worth the price I think. Hotel not as old as we thought, and more spacious than I thought.
Guest User
Standard Twin Room
Stayed in Jun 2025
Family
1 review
5.0/10
Posted on Jul 24, 2025
I booked a room meant for two adults and a 15-year-old boy, but it only had two single beds, requiring an extra $HKD250 for an additional bed. The room was outdated, not clean enough, caused itchiness, and felt overpriced overall.
Veerayuht
Superior Double Room
Stayed in Jun 2025
Couple
2 review
8.5/10
Very Good
Posted on Jul 23, 2025
The location is very comfortable to travel between the airport. The best thing is that the hotel is connected to citygate outlet mall. The facilities are standard. One thing that I would like all Hongkong's hotel to have in the room's toilet is "Bidet spray".
Guest User
Standard Double Room
Stayed in Jun 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Jul 10, 2025
Attached to the Citygate mall so very convenient. Easy check in and check out and help with luggage on arrival.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mark Baje Assistant Manager