Novotel Citygate Hong Kong Reviews

Connivence for those are visit HK for Disneyland and Nong ping 360, nice stay and friendly staffs, only one thing why door sooooo heavy!!

Our First time going to Hongkong as a family of 3 and my daughter love to stay here! ❤️ And if your travel is more like disneyland and Ngong ping village. Novotel is such a great place to stay it’s like 3 mins walk to Cable Car station and 3 mins walk to tung chung station. The hotel is so nice the people are really friendly. Ms Julie from the breakfast buffet is so nice even the food is so yummy! The room is super clean and the view from our window is so pretty. When we checked in to our room they have a little surprise for my daughter who is celebrating her 6th birthday! We will definitely comeback and stay in this hotel again!

We stayed as a family of 4 within a group of 12 (including kids), and Novotel Citygate was the perfect choice. The location is super convenient — right next to Citygate Outlets, close to the Ngong Ping Cable Car, and just a short ride to Disneyland. The free airport shuttle was a huge help, especially for a big group like ours. Everything from check-in to check-out went smoothly. The rooms were clean and comfortable, and the hotel had a modern, welcoming vibe. Although we didn’t avail of breakfast, we were happy with the overall service and amenities. Definitely recommended for families or groups who want comfort, accessibility, and great value near Lantau Island attractions.

Everything is as et Novotel standards and the location is convenient for business (and shopping if you have time). Only a bad is that they failed to emailed me the invoice, even after requesting twice !

Great location to and from airport, great airport Airport shuttle bus drivers

I love Novotel because their child age policy is up to 16yo, we can save hotel accommodation. Awesome staff, free room upgrade and accessble to city gates. Close to the airport with free shuttle.

My stay was fantastic! Staff was accommodating as well, appreciate the hospitality!

Arrived from a long flight and went to bed shortly after arrival. With we woke up we noticed quite a few things. The wallpaper was sagging and split open above the bed, the furnishings were in terrible condition with cracks all over the edges, the bathroom had a broken string pull chain, carpeting was filthy, even the tv remote was so old that you could not read the numbers on the key pad. The worse was the moldy grout in the shower and in the VENTING SYSTEM. It was so unhealthy that the sprinkler above the vent had mold growing on it. It looks like it hasn’t been refurbished for at least 20 years. When I explained the situation to the general manager, he said he would “ look into it.” I didn’t realize that all night long we were breathing in moldy air that may jeopardize our health. Overall, it was one night, and would definitely not stay again at this hotel. We are not sure how this hotel was “highly” rated.

Great location Near the airport with airport transfer service provided

+ Proximity to cable car, Citygate outlet, free airport transfer - High cost of living, bad breakfast

Far from center of the city. But close to the airport and disneyland. There is direct access to citygate mall and close to Tung Chung station

Suitable for transiting thru airport or disneyland travellers. We even went back to hotel from disneyland halfway as it is so near via train. Worth the price I think. Hotel not as old as we thought, and more spacious than I thought.

I booked a room meant for two adults and a 15-year-old boy, but it only had two single beds, requiring an extra $HKD250 for an additional bed. The room was outdated, not clean enough, caused itchiness, and felt overpriced overall.

The location is very comfortable to travel between the airport. The best thing is that the hotel is connected to citygate outlet mall. The facilities are standard. One thing that I would like all Hongkong's hotel to have in the room's toilet is "Bidet spray".