The Silveri Hong Kong - MGallery

The Silveri Hong Kong - MGallery Reviews

The Silveri Hong Kong - MGallery

16 Tat Tung Road, Tung Chung, Islands District, Hong Kong, ChinaSee Hotel Details
The Silveri Hong Kong - MGallery
The Silveri Hong Kong - MGalleryThe Silveri Hong Kong - MGalleryThe Silveri Hong Kong - MGallery
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1 night

Guest Reviews

9.3/10
Great
1669 review
Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(1669)
Positive reviews(1630)
Reviews with photos/video(519)
Easy to get around(311)
Convenient for shopping(279)
Offers pick-up/drop-offs(188)
Close to airport(188)
Delicious breakfast(92)
Friendly front desk staff(83)
Nice sea view(64)
Great swimming pool(22)
Negative reviews(39)
Guest User
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in May 2025
Business traveler
23 review
10/10
Outstanding
Posted on Jul 20, 2025
Very nice experience i suggest to book and go this one again next time
Response from Property: Dear Guest,Thank you so much for your wonderful review! We're delighted to hear you had a great experience with us. We look forward to welcoming you back on your next visit. Warm regards,KatherineGuest Experience Manager
SKYF
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in Feb 2025
Family
9 review
10/10
Outstanding
Posted on Mar 27, 2025
Beautiful hotel right next to a shopping outlet (Don’t even need to go outside, hotel has access directly to the shops) - perfect before flying out of Hong Kong! Also free airport transfer is a bonus! The customer service of this hotel is top notch!!! Kudos to the team!
Response from Property: Dear SKYF,Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience and found our service to be top-notch. Our team works hard to ensure every guest feels valued and taken care of, so your kind words mean a lot to us.We look forward to welcoming you back on your next visit!Warm regards,KatherineGuest Experience Manager
Guest User
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 22, 2025
Everything is very good.
Response from Property: Dear Guest,Thank you for your kind words! We're delighted to hear that you had a great experience. We look forward to welcoming you back soon!Warm regards,KatherineGuest Experience Manager
Guest User
CLASSIC ROOM - 2 Single Beds, Urban Oasis view
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 24, 2025
Excellent location great views
Response from Property: Dear guest,Thank you for your wonderful review! We're delighted you enjoyed the location and the views. We look forward to welcoming you back soon!Warm regards,KatherineGuest Experience Manager
Guest User
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 4, 2025
Great location. It is very clean and fashion. Wonderful boutique hotel.
Response from Property: Dear guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our great location and found our hotel to be clean and stylish. Our team works hard to create a welcoming atmosphere, and it's wonderful to know that you appreciated it.We hope to welcome you back on your next visit!Warm regards,KatherineGuest Experience Manager
Anonymous User
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in Jan 2025
Couple
60 review
10/10
Outstanding
Posted on Feb 21, 2025
A nice trip here to celebrate birthday. Special thanks to Edith for magnifying the overall experience.
Response from Property: Dear Guest,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you chose to celebrate your birthday at our hotel and that you had a wonderful trip. A special thank you for your kind words about Edith! We are proud to have such dedicated team members who go above and beyond to enhance our guests' experiences. We will make sure to pass along your compliments to her.We hope to welcome you back for many more celebrations in the future!Warm regards,KatherineGuest Experience Manager
Benjamin Tze Ying
CLASSIC ROOM - 2 Single Beds, Urban Oasis view
Stayed in Jan 2025
Family
7 review
9.0/10
Great
Posted on Feb 11, 2025
Good Location is good. Inside citygate outlet Modern facilities and nicely designed Separate shower and toilet Complimentary shuttle to airport Near bus station and MTR station Bad No bidet as promised Room not available as promised at 3pm . Need stay separate floor . When check in time is 2pm No complimentary breakfast Rooms is very small and u barely have space to open a 28 inch luggage
6/7
Response from Property: Dear Benjamin Tze Ying,Thank you for your feedback! We’re glad you enjoyed our location and facilities. We apologize for the issues you encountered regarding your room and amenities. Your comments are valuable, and we will work to improve our services. We hope to welcome you back for a better experience.KatherineGuest Experience Manager
Bonnie
CLASSIC ROOM - 2 Single Beds, Urban Oasis view
Stayed in Jan 2025
Business traveler
13 review
6.5/10
Posted on Feb 9, 2025
Not very pleasant stay. 5 stars for the location but 2 stars at best for the rest. First of all, POOL AND SAUNA are unavailable at this hotel! No one even informed you upon arrival! Secondly, this hotel has the worst mattress, you will get a back pain after your sleep! Lastly, hot dishes were served cold at breakfast e.g. bacon (FYI we went for breakfast at 7AM)! Charging 2k per night is totally ridiculous! At this price point there are many better options in this area! Bye!
Response from Property: Dear Bonnie,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We're glad you enjoyed the location, but we regret that the pool was unavailable and that you found the mattress uncomfortable. Your comments about the quality of breakfast have also been noted for improvement. We appreciate your insights and hope to provide a better experience in the future.Warm regards,KatherineGuest Experience Manager
Milky88
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in Jan 2025
Couple
26 review
10/10
Outstanding
Posted on Feb 3, 2025
Very good hotel and great experience. Check in was smooth with Edith providing great service. Bed, amenities, overall service was very good. Only fault I found was the Air Conditioning was broken and although the rooms were changed right away, I think this should have been caught during the previous guest’s stay. Again everything was excellent just one inconvenience.
Response from Property: Dear Milky88,Thank you so much for sharing your experience with us! We're thrilled to hear that you had a great stay and that our team, especially Edith, provided excellent service during your check-in. We sincerely apologize for the inconvenience you faced with the air conditioning in your original room. We strive to ensure that every detail is perfect for our guests, and we appreciate your understanding in this matter. Your feedback is invaluable and will help us improve our maintenance procedures to prevent similar situations in the future.Thank you once again for your kind words. We hope to welcome you back soon for an even better experience!Warm regards,KatherineGuest Experience Manager
Guest User
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in Jun 2025
Family
16 review
10/10
Outstanding
Posted on Jul 25, 2025
Great location for family travel to Disneyland. The route between the hotel to the mall then to the mtr is confusing but still convenient. Lots of food and retail at the outlet to choose from.
Response from Property: Dear guest,Thank you for your review! We're glad you enjoyed the location and the variety of dining and shopping options. We appreciate your feedback and hope to welcome you again soon!Warm regards,KatherineGuest Experience Manager
gojensengo
CLASSIC ROOM - 2 Single Beds, Urban Oasis view
Stayed in Dec 2024
Family
12 review
10/10
Outstanding
Posted on Jan 13, 2025
Modern hotel with a very asthetic room design. Location is linked with Citygate with a variety of shopping options and meals. The hotel provides a shuttle bus as well to the airport
Response from Property: Dear gojensengo,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our modern room design and found our location convenient for shopping and dining. It's great to know that our shuttle service to the airport added to your experience. We appreciate your feedback, and we hope to welcome you back for another stay soon!Warm regards,KatherineGuest Experience Manager
Guest User
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in Dec 2024
Business traveler
2 review
10/10
Outstanding
Posted on Jan 20, 2025
good hotel,will come back again. if you are looking for hotel near airport. It is best one
Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our location convenient. We look forward to welcoming you back on your next visit! Warm regards,KatherineGuest Experience Manager
PearlynHerbie
CLASSIC ROOM - 2 Single Beds, Urban Oasis view
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 30, 2024
The Silveri MGallery is a very new hotel which was opened in 2022. Location: Though it situates top of the big CityGate shopping centre, it is nicely hidden from the hectic atmosphere by many thoughtful designs. Even local taxi drivers have little idea of its location. The hotel has its car dropout area at the basement instead on the main road. Services: Lobby is at Level 9, cosy environment with a team of excellent staff. We were warmly welcomed by cookies, extra utensils kits for our kids. The room services were prompt and heart warming. Environment: Both common areas and corridors were brightly lit. The ceiling is extra high, giving gorgeous space. As for the kids, our request to have a queen size bed instead of two beds was nicely fulfilled. Room design is clean and sleek. An extra sliding door between sleeping area and bathroom made more privacy. The multi-functional wardrobe is very handy and warm. Extra light proof shade besides the window blinds kept us from bright sunbeam in the morning. Breakfast: the restaurant Enclave on Level 9 provided many international foods with excellent services. I loved the Canton dim sum much. Big cosy couch with spacious table, with nice view of the garden outside, everything is just nicely matched. Absolutely highly recommended!!!
6/11
Response from Property: Dear PearlynHerbie,Thank you so much for taking the time to share your wonderful experience at The Silveri Hong Kong-MGallery! We are delighted to hear that you enjoyed your stay with us and appreciated the thoughtful design and comfort our hotel offers.We take great pride in our location and are pleased that you found it to be both serene and conveniently situated. It’s fantastic to know that our warm hospitality, from the welcome cookies to our attentive room service, made a positive impact on your family’s stay.We’re glad that our spacious and well-designed rooms suited your needs, especially the arrangement with the queen-size bed for your kids. The additional privacy of the sliding door and the functionality of our wardrobe are features we are proud to provide for our guests’ comfort.It's lovely to hear that you enjoyed our breakfast offerings at Enclave, particularly the Canton dim sum, and that you found the atmosphere to be cozy and inviting.Your high recommendation means the world to us, and we look forward to welcoming you and your family back in the future for another memorable stay!Warm regards,KatherineGuest Experience Manager
Kkws
CLASSIC ROOM - 1 Queen Size Bed, Urban Oasis view
Stayed in May 2025
Couple
22 review
10/10
Outstanding
Posted on Jun 25, 2025
Location is definitely strategic, only 10 mins from airport, right above citygate outlets and Tung Chung MTR station. Room was spacious and clean, staffs were very friendly and attentive. View was great as well.
Response from Property: Dear Kkws,Thank you for taking the time to share your wonderful review. We’re delighted to hear that you found our location convenient and enjoyed the spacious, clean rooms, as well as the friendly service from our staff. It's also great to know you appreciated the view!We look forward to welcoming you back on your future visits.Warm regards,KatherineGuest Experience Manager
Guest User
CLASSIC ROOM - 2 Single Beds, Urban Oasis view
Stayed in May 2025
Solo traveler
1 review
9.0/10
Great
Posted on Jun 13, 2025
good😄
Response from Property: Dear guest,Thank you for your wonderful review! We're delighted to hear you had a good experience. We look forward to welcoming you back soon!Warm regards,KatherineGuest Experience Manager