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Verified reviews
Location4.2
Amenities3.6
Service3.9
Cleanliness3.6
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Negative reviews(39)
Guest User
Double Room with Private Bath
Stayed in Sep 2024
Solo travelers
6 review
2.2/5
Posted on Oct 5, 2024
First of all it was difficult to find the reception of the hotel which is located on the 13th floor of a residential building. There are no signs and the name of the hostel is nowhere to be seen. This obviously has to do with the fact that this place can be booked under various names and that it is using the name of a nearby very beautiful hostel to attract their customers. After checking in in the 13th floor I was sent to the 5th floor where my room was located. The elevators looked very old and the entire building did not appear safe in terms of fire escape provisions. The room was a shoebox and there was dirt in the corners, half of the lights did not work and the bathroom was a shower/toilet/sink combo in which everything got wet when showering. Noise coming from neighbouring rooms and the corridor was audible throughout the night. I felt that the other guests were partly *********** and other not very respectable people.
I had a window towards Nathan road which was the only bonus.
After having travelled 126 countries so far this was one of the worst hostels I ever stayed at.
Response from Property: Dear guest, thank you for your kind comment. We are Hostel Group, which contains different brands. Our rooms are located on the 3rd to 16th floors, and the quality of rooms at different prices is slightly different. If it is needed, you can upgrade your room to a better one. Our hostel is located in the Mirador Building, which was built in 1959, has been more than 60 years old, may be relatively old in appearance, with traces of history, but the interior is absolutely safe, elevators, security, monitoring are readily available, please rest assured to stay~Meanwhile, we are cultivating a team of young receptionists. If you find anything that make you feel uncomfortable, you can always find us for assistance. Thank you for your feedback and wish you a great journey! --Melisa
Guest User
Double Room with Private Bath
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Oct 6, 2024
Walking distance to east tsim tsa shui train station, around 5mins. Its also very near avenue of the stars you can drop by anytime of the day.
Patrick_TH
Triple Family Room With Private Bath
Stayed in Sep 2024
Family
29 review
3.7/5
Posted on Oct 11, 2024
If you want to make it easy by MTR service, this hotel is the one you should look for.
Response from Property: Tsim Sha Tsui is the heart of Hong Kong, offering convenient transportation and a prime location. The MTR station is right downstairs, making it easy to reach any destination in the city. Victoria Harbour is just a short walk away, and behind the building is the bustling Harbour City shopping mall. You can also take the Star Ferry to Hong Kong Island, making it a popular choice for tourists.While our hostel may not compare to high-end hotels, we offer excellent value. There’s a drugstore, bear cookie shop, and convenience stores nearby. Staying with us allows you to save on accommodation, leaving more for food and shopping. We hope your trip leaves you with wonderful memories!Best,Irene
nyani
Twin Room with Private Bath
Stayed in Aug 2024
Family
6 review
4.7/5
Amazing
Posted on Sep 18, 2024
We arrived late night, almost beating the 11PM check in time; but we were assisted promptly.
The building is old and not so clean; but the room itself is clean(no roaches, white clean and good-smelling linens and towels, with cold AC, working hot water system, and a good view of K11 Art Mall.
Overall stay was pleasant.
Location is very very good, accessible to everything.
Response from Property: Dear guest, thank you very much for your kind comment. Our hostel is located in the Mirador Building, which was built in 1959, has been more than 60 years old, may be relatively old in appearance, with traces of history, but the interior is absolutely safe, elevators, security, monitoring are readily available, please rest assured to stay~Our check-in time is from 15:00 to 23:00, if you arrive late, please contact our staff in advance to register for a smooth check-in~ --Melisa
RobS.
Single Room
Stayed in Feb 2025
Solo travelers
11 review
1.0/5
Posted on Mar 8, 2025
I made a mistake on my arrival date and asked to correct the date however the Hop Inn declined to change my stay dates and I had to cancel the overall stay. I have found that most hotels will change the booking date if asked politely.
Often they can and will but this hotel declined to do that even though I made the reservation and the change request well in advance. I don't know what the actual occupancy situation with the hotel was but I paid for a stay that I did not stay and I was aware that it was not cancellable with a refund but as I mentioned, hotels will often work with customers if possible. I was traveling with a companion and booked a second hotel hotel that did cancel my booking and refund the advance payment. This one declined.
As a result, I can only give a bad rating because I did not stay there. Be aware, it is easy to book the wrong dates on booking sites and yes, this was my fault but I would have appreciated it if the hotel had cancelled the booking.
Response from Property: Dear customer, your order was created online, so our hostel is not able to process refunds. At the time of your booking, we also stated the "non-refundable" clause. As long as your booking is successful, regardless of whether you will be staying at the hostel or not, the order has been created and cannot be *free canceled*, therefore no refund can be made, please be aware of this and understand!
laususan
Twin Room with Private Bath
Stayed in Jan 2025
Travel with friends
3 review
1.7/5
Posted on Feb 27, 2025
After check in, I don't like the smell inside the room and also the room is too small. But reception people are friendly. I just don't like the environment
Response from Property: Dear guest, before coming to our accommodation, we hope you can have a reasonable expectation of us. Please understand that as a budget hostel, it’s not fair to compare us to hotels, especially given our low prices. Our guests choose us for our affordability, and we have our own costs and budgets to manage as well. While our rooms may not be very large and are located on different floors, and we don’t have 24-hour front desk service, we offer a variety of room types to cater to different needs. Guests have the option to upgrade their rooms if they are not fully satisfied. Additionally, we have a professional receptionist and a lounge area to assist guests, which is often not available in hotels. We are committed to addressing our guests' needs and continually strive to improve our facilities. We are currently redecorating some rooms to better meet your expectations. Thank you for your understanding and support as we work to enhance your experience with us.
Raul Pasiteng
Double Room with Private Bath
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 30, 2025
I have enjoyed staying at this hotel last night so I just want to book again for another 3 nights.
godina ting
Double Room with Private Bath
Stayed in Jun 2024
Family
17 review
2.7/5
Posted on Aug 1, 2024
I love the location near shopping malls. But the cleanliness of the room is poor but tolerable. The first room they gave us is the worst they gave us a room with just a shower curtain as a door to the restroom. I cant afford sleeping while someone is pooping it smells the whole room. And You cant open your luggage without putting it on top of the bed. After 1 night i ask to be transferred to a different room since the first time we requested they told us they are fully booked and told us to transfer the next day but we need to pay 100 hkd for cleaning fee. If you have a budget for a hotel booking this hotel is not an option. Attached pic is the first room they booked for us. The same room was given but with a door for the restroom.
Response from Property: Dear guest, thank you for your comments, sorry to bring you an unsatisfied experience. We are a budget hostel, as our guests, we have our own costs and budgets. Meanwhile, to satisfy different needs, we have different types of rooms, guests can upgrade their rooms if they needed. We are committed to providing cost-effective rooms, so that guests can have a comfortable and convenient place to live in Hong Kong with high consumption level. Our downstairs is the Tsim Sha Tsui MTR station, which is convenient for guests to go anywhere in Hong Kong~Thank you for your valuable feedback and we will keep improving our service level. Hope you a great journey! --Melisa
Guest User
Twin Room with Private Bath
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The hotel is very good. The location, the transportation and the hospitality are great. I recommend it !
Kriesha
Double Room with Private Bath
Stayed in Jun 2024
Couples
6 review
4.2/5
Very Good
Posted on Jul 10, 2024
The service provided was okay. We did not encounter any issues while checking in and out of the hostel. Likewise, we did not encounter any issues with the room provided to us as well. Given that we spent most of our time outside, it is nice to have a decent place to have a good night's rest and gear up for the next day. For budget travellers, or those who are looking place for a clean and comfortable place to sleep during your stay in Hong Kong, we would definately recommend this place!
Response from Property: Dear Guests, Thank you very much for your kind comments. Our hotel has always been committed to the principle of "Customer First", offering the best value for money in the most prime location in Hong Kong. Thank you for choosing us and we hope you will come back again!--Irene
Guest User
Double Room with Private Bath
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The room was clean and the staff was super nice. Super great value and the location is extremely convenient to the subway.
Guest User
Double Room with Private Bath
Stayed in Dec 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jan 20, 2025
Should provide more in-room amenities. Thanks 👍. Best Of Luck and See you 🔙 in April 2025.
Guest User
Double Room with Private Bath
Stayed in Apr 2024
Couples
7 review
1.7/5
Posted on Jun 5, 2024
Do not believe the rating in this hotel!!! Customers are being bribed for good reviews in exchange of free luggage storage (see picture for proof). The room was old and in need of maintenance, the bathroom especially always stinked of sewage. The toilet stopped flushing after two times, the water tap was loose, the shower head wall attachement was missing and it was impossible to change the water temperature. Went to the reception to complain but they didn't do anything. The towels were old and had stains and holes in them. Additionally, you can't change the temperature of the AC unit so it was always too cold and the air was dry. But turn it off and you would suffocate in the sewage smell 🤢 Do not go!!!
Response from Property: Dear guest, thank you for your review. We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. There was no flushing because the municipal authorities were doing emergency repairs to the water mains that day. Therefore, we would usually tell our guests to use the shower for flushing. First of all, we apologize for the problems you have mentioned about the room facilities. During your stay, if you have any complaints about the room facilities, you can directly come to our front desk to resolve them. We could help you to repair or even change the room. We try our best to solve the needs of our guests, and at the same time, we also try our best to improve the facilities and standards of the rooms, we are now redecorating some rooms every day to meet the requirements of our guests. Thank you for your understanding and tolerance of us. --Irene
Marliekedk
Double Room with Private Bath
Stayed in Apr 2024
Couples
10 review
1.7/5
Posted on Jun 2, 2024
They ask for a 5 star review in return for late checkout, that’s why the score of this hotel is so high. Room was dirty, there were holes in the towels, very moist room without any windows, one of us got sick because of the moist, tiny bed for 2 people, the bed was not comfortable at all, no shower cabin just a shower on top of a toilet. Woman at the desk did not speak to us, was on the phone the whole time during check in. Only positive: the price and the location. We would skip it next time
6/9
Response from Property: Dear guest, thank you for your review. We are deeply sorry for your experience during your stay at the hostel.First of all, we apologize for the problems you have mentioned about the room facilities. During your stay, if you have any complaints about the room facilities, you can directly come to our front desk to resolve them. We could help you to repair or even change the room. We try our best to solve the needs of our guests, and at the same time, we also try our best to improve the facilities and standards of the rooms, we are now redecorating some rooms every day to meet the requirements of our guests. Thank you for your understanding and tolerance of us. --Irene
Guest User
Quadruple Family Room With Private Bath
Stayed in Dec 2024
Family
2 review
2.5/5
Posted on Mar 7, 2025
Space was too small, stains on the bedsheets. Good for backpackers, great location.
Response from Property: Please understand that as a budget hostel, it’s not fair to compare us to hotels, especially given our low prices. Our guests choose us for our affordability, and we have our own costs and budgets to manage as well.While our rooms may not be very large and are located on different floors, and we don’t have 24-hour front desk service, we offer a variety of room types to cater to different needs. Guests have the option to upgrade their rooms if they are not fully satisfied. Additionally, we have a professional receptionist and a lounge area to assist guests, which is often not available in hotels.We are committed to addressing our guests' needs and continually strive to improve our facilities. We are currently redecorating some rooms to better meet your expectations. Thank you for your understanding and support as we work to enhance your experience with us.