Tru by Hilton Roanoke Hollins

I was visiting Lynchburg,VA for the first. The Tru by Hilton had many positive results. The hotel staff had warmly and graciously welcomed me. They had given me a thorough layout of the hotel. My Room was clean and basic. There was a large screen tv. The tv menu programming was very basic. The complementary breakfast was also basic. There was a pancake cooker. I did not see a waffle iron. There is a fitness room on site. There is a pool table. I would rate it a 2 or 2 1/2 star hotel.

We stayed here for one night when driving from Florida to Massachusetts. The hotel was clean and comfortable. We enjoyed the funky vibe. Beds were on the softer side, very comfortable. The bottom sheet was fitted, which I love. Plenty of comfy pillows. The rolling mini desk worked great to hold our pizza. The front desk service was excellent. A few considerations, that were not problems for us: Our room didn't have a closet, just a sort of pipe with hangers, and several hooks. We had two connecting rooms, and the connecting doors had auto-close hinges. We kept the bolts thrown to keep the doors from closing fully. Might not be great for a family with small kids. The sheets seemed to be microfiber, rather than cotton or cotton blend.

The property, the room, the staff were all great. Unfortunately, someone in one of the rooms next to us disregarded the hotel rules about being quiet between 10pm and 9am. Some guy @ 1:30am was talking VERY loud and obnoxious. He went for 20 minutes till had to call the front desk and ask them to come up and locate the guy and ask him to be quiet. It was the room right next to us. It was quiet until 3:20 when we heard a woman loudly saying in fear, "I'm sorry, I'm sorry!" We both jumped out of bed not knowing what was happening next door. Two minutes passed and we heard nothing. I have to believe other guests heard this woman also. We couldn't back to sleep for an hour after that, we were so shook up. It was a miserable night. We did tell the front desk staff about it the next morning and how disappointed we were. She said we could have changed rooms but who wants to go to another room at 3:30 in the morning? The front desk person said they would watch the video to see any activity on our floor or near our room and let us know. We asked about getting a reduction in our bill for all the inconvenience. She said the hotel would contact us but we had to go through ******* to lodge a complaint since we booked through your company. Still would like a credit or a refund after a bad experience.

I stopped here after a seven hour drive. I made reservations at Tru because the week prior I had stayed in the Tru in Bristol, TN and it was basic but fine, a brand new hotel. This one was not. The bed was lopsided and sounded like it was going to break every time I moved so I switched to the other one which was a little better. The fan in the bathroom didn't work but the shower was clean. I had trouble falling asleep because the AC was clanking. I finally did around 2:00 a.m., only to be awakened at 3:00 a.m. by children running up and down the stairs and in the hallway. I had read a previous review suggesting to stay on the top floor to avoid the noise of the people above you. So I picked rm 425 at the end of the corridor and top of the stairs thinking it would be quiet. I could hear them two rooms down in 421 for at least an hour. I had to be on the road by 6:30 and it was a long trip on only a few hours sleep. I will not stay in this hotel again.

Noisy, poor breakfast, very limited space and staff too busy to be helpful. Will not stay at Tru Hilton again.

The staff were very nice & friendly. For some unknown reason, all the hotels in the area were way overpriced. This hotel was $200+ which is much higher priced than what we would expect for its caliber.