Muong Thanh Holiday Hoi An Hotel Reviews

Response from Property: Dear Mr. Michael Medina, Thank you so much for your wonderful review! We’re truly delighted to know that you and your family had a great time with us – from the delicious breakfast and room service to the fun at the swimming pool for the kids. Your kind words mean a lot to our team. We look forward to welcoming you back to Muong Thanh Holiday Hoi An Hotel on your next visit to Hoi An! Kind regards, Pham Thuyen (Mr.) - General Manager

Response from Property: Dear Mr./Ms. Andrews,On behalf of the management and staff at Muong Thanh Holiday Hoi An Hotel, I would like to sincerely thank you for choosing to stay with us and for taking the time to share your feedback.Your comments are truly appreciated and serve as a great motivation for us to continuously improve our service quality. We are delighted to know that you had a pleasant experience, and we hope to have the opportunity to welcome you back in the near future.Warm regards,Pham Van Thuyen (Mr.) - General Manager

Response from Property: Dear Ms. Svetlana Solntsyshkina, First of all, thank you for choosing our hotel and for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. All your comments regarding the condition of the room, breakfast and other aspects of service have been carefully recorded and forwarded to the relevant departments for immediate consideration and rectification. As for external circumstances - construction work nearby and the reconstruction of the beach carried out by the city - unfortunately, they are not within our competence. However, we always try to inform guests and minimize possible inconveniences. We are sincerely sorry that we did not receive feedback from you during your stay, because our team is always ready to help and promptly resolve any difficulties that arise. This would give us the opportunity to improve your holiday during your stay.At Muong Thanh Holiday Hoi An, we constantly strive to improve the quality of our services, and your frank feedback is an important benchmark for our development.Thank you again, Ms. Svetlana, and we hope to welcome you again in the future with improved service.Best regards,Muong Thanh Holiday Hoi An Hotel AdministrationDear Ms. Svetlana Solnyshkina,First of all, thank you very much for choosing to stay with us and for taking the time to share your experience.We are truly sorry to hear that your stay did not meet your expectations. Your feedback regarding the room facilities, breakfast, and other aspects of the service has been seriously acknowledged and shared with the relevant departments for immediate review and correction.Regarding external factors such as nearby construction and the ongoing beach renovation project by the city – we understand these may have impacted your experience. Unfortunately, such activities are beyond the hotel’s direct control, though we always strive to keep guests informed and comfortable.We sincerely regret not having received any feedback from you during your stay, as our team is always ready to provide timely support and solutions if we are made aware of any issues. This would have given us the chance to make your stay more pleasant.At Muong Thanh Holiday Hoi An, we are continuously working to improve our services, and your honest review serves as a valuable reference for us to do better.Thank you again, Ms. Svetlana, and we truly hope to welcome you back in the future with improved experiences.Warm regards,

Response from Property: Dear Mr. /Mrs. Olga,Thank you very much for having taken the time to provide us with your observations about your stay at hotel. We take your feedback and observations to heart, kindly rest assured this information is very useful to assist us to improve on our service and product. Once again, thank you for your recent stay with us and we would be delighted to have the opportunity to welcome you back for another visit in the future.Kind Regards,Tran Anh Thu (Mrs.) - General Manager

Response from Property: Dear Mr. HYUNYUL JO,Thank you very much for having taken time to post your review about your recent stay at Mường Thanh Holiday Hoi An hotel. It was our great pleasure to read that you had an enjoyable stay with us. Our team feel very encouraged & motivated with your great comments on everything during your 3nd time staying with us. We do hope we will be able to welcome you back in the near future. Kind Regards,Tran Thi Thu Hoa (Mrs.) - General Manager

Response from Property: Dear Mr./ Mrs. Ryanwang,Thank you very much for having taken time to post your review about your recent stay at Mường Thanh Holiday Hoi An hotel. It was our great pleasure to read that you had an enjoyable stay with us. Our team feel very encouraged & motivated with your great comments on everything during your stay with us. We do hope we will be able to welcome you back in the near future. Kind Regards,Tran Thi Thu Hoa (Mrs.) - General Manager

Response from Property: Welcome, honored guests, On behalf of the management and staff of Muong Thanh Holiday Hoi An Hotel, I would like to send our sincere thanks to our customers for trusting us to stay and use the services at our hotel. Your comments are really helpful as we continuously strive to improve service quality. The hotel hopes to have the opportunity to welcome customers back in the near future. Sincerely thank you, Tran Anh Thu (Mrs.) - Hotel CEO

Response from Property: Welcome, honored guests, On behalf of the management and staff of Muong Thanh Holiday Hoi An Hotel, I would like to send our sincere thanks to our customers for trusting us to stay and use the services at our hotel. Your comments are really helpful as we continuously strive to improve service quality. The hotel hopes to have the opportunity to welcome customers back in the near future. Sincerely thank you, Tran Thi Thu Hoa (Mrs.) - Hotel CEO

Response from Property: Dear Mr. Minh, Thank you for taking the time to share your feedback about your recent stay at Muong Thanh Holiday Hoi An Hotel. We’re pleased to hear that you appreciated the peaceful location and the clean beach just across the road. We also acknowledge your comments regarding the hotel facilities and will strive to improve to better serve our guests in the future. We hope to have the pleasure of welcoming you back to Hoi An soon. Kind regards, Pham Thuyen (Mr.) - General Manager

Response from Property: Dear Ms. Natalia Shcherbakova, Thank you very much for taking the time to share your feedback with us.We’re glad to know that you had a pleasant stay and appreciated our facilities, service, and wellness offerings. Your positive remarks are truly encouraging to our team. We also take note of your comment regarding the environment, and we will continue working hard to enhance the overall guest experience. We hope to have the opportunity to welcome you back to Muong Thanh Holiday Hoi An Hotel for an even more enjoyable stay in the future. Kind regards, Pham Thuyen (Mr.) - General Manager