Hilton Beachfront Resort & Spa Hilton Head Island

Staff is great, we were greeted by Anais who went out of her way to take care of us, Hilton is lucky to have her!! The valets, service at the pool, and rooms were great!

We had a great experience at this property. Great beachfront property worth great service, especially Michael at the pool bar. One of the best, hardworking individuals. Go pay him a visit!

I have titled this what it is and what it isn’t because to do so will help you enjoy yourself a whole lot more than what I read in some of the prior reviews. Yes, its a 50 year old property but I truly believe they have done a remarkable job of making it modern, inviting, CLEAN, and full of great amenities. You’ll notice some of the things that look dated architecturally but that is meaningless compared to the service, hospitality, and great experience we had. First, let me say we stayed in an oceanfront king room (it was our anniversary) with an amazing view of sunrise. We brought our own coffee maker from home and got up every morning to watch this amazing event complete with dolphins jumping through the waves. Second, the beds are comfy, the bathrooms spacious, and you are greeted in your room with a fruit and cheese plate, snacks, and goodies (not sure if thats done for everyone or just Hilton Honors members like us, but either way its an incredible touch of class). Third, the amenities like deck space, shade, beach access are second to none. We were there Wednesday through Sunday and it did get more crowded on Saturday, but nothing bad. I would imagine during the height of summer vacation season it could get a little peoply. We were there after Labor Day so it was an older crowd and few children. The restaurants are good. They are not 5 stars, so the sooner you go in understanding that the more you will enjoy them. Our service was good (albeit sometimes slow as it is understaffed) and friendly with excellent recommendations (we liked the eggplant appetizer at Blue). When I say the restaurants were good, I mean we enjoyed every meal we had there, but its not fine dining. There are excellent diverse choices that are well prepared, plated, and served. For the bourbon lovers, Blue has the entire line of Buffalo Trace bourbons and excellent per pour rates. I was blown away (Stagg, Blantons, Weller 12, EH Taylor Small Batch, Weller green, red, and white label). For dessert on our last night there my wife got the lava cake with vanilla bean ice cream and I paired it with Weller 12. It was heavenly! HHI has plenty of great restaurants and shopping off property but you could easily stay on property your entire stay just fine (paying for your meals of course). The walk up bar on the pool deck is great. They will make you anything the way you want. My wife likes rum runners with a spiced rum floater on top. They made this for her PERFECTLY every time! My only complaint is that there is nowhere close to enough handicap parking near the entrance and they don’t have a reasonable accommodation. My wife is mobility challenged and when there was no handicap spots left near the front entrance we were told we would have to park in the lower lot and the bellman would come get our bags. They just seemed unaware that this isn’t a forward thinking acceptable solution for someone who can’t walk back up the hill. Fortunately, a space did open up and I grabbed it

Guest services are non existent. Upon arrival, there was an overwhelming, horrible, damp, musty odor throughout my room. I asked for help at the front desk and was told that they’d bring up a dehumidifier. The next day I asked again. I was told they’d bring one up right away. I asked again that evening and was told they’d bring up a dehumidifier immediately. Long story short, I’m home now and never received a dehumidifier or any effort whatsoever to address the horrible smell. The place is also pretty run down and tired looking.

Michael at the pool bar was great! Very attentive and always working hard. He was extremely personable too!! Hotel was very nice as well, would definitely come back!

Great 5 day trip away! The Hilton was fantastic to us- so much so we stayed an extra night than we had booked. Micheal at The Pool bar took extra good care of us and remembered us every day even though we only saw him once in a while. Palmetto Dunes is fantastic but the hotel location, price, and service was great!