SureStay Plus Hotel by Best Western Highland Poughkeepsie

As soon as we checked into the room, we found the toilet to be dirty and the bathtub did not look like it was cleaned in quite a long time. As we always bring wipes, we wipe down the toilet and the sink area as we do not have a lot of time Due to a wedding. We were attending an hour later upon returning to the room after the wedding, pulling the sheets back we found them to all be wrinkled, including the pillows and a hair in the bed. It became quite obvious the sheets had not been changed from the prior guest, nor had the bathroom been cleaned very well. The room did not smell clean, and we made the decision to leave at that point since nobody was willing to change the sheets at that late hour, we’ve made five or six phone calls now with no return call from management. It’s an old building. There’s no elevator. It does not have a clean sent to it Our room I can tell you was not clean. I do not recommend staying here the staff while friendly at the front desk we’re not very accommodating to our issues.

Booked on *******, hotel claimed no room, Called ******* to straightened out. Hotel staff very rude, unprofessional.

The staff were helpful with suggestions in the area and accommodations were nice. I’d stay here again in the future.

Convenient for visiting family. Room was clean. However, due to staff shortage, we had to obtain our own fresh towels each evening upon returning to our room. Breakfast was very poorly done. Most of our 3 days there was very little available for breakfast. Ended up just having a bowl of cereal one morning. Upon check in, was told there would be an extra $100 added for incidentals that would be removed at check out. But at checkout, there was a charge of $183. It took 2 days for that charge to be refunded to my bank account. There was a very nice lady at checkout that was very helpful in getting this matter resolved. Overall I would stay here again, despite what sounds like a bad review. If breakfast was better and room service was better, this would be just right for our trips to the area to visit family.

The room we were given had hair all over the place. The bed was dusty and dirty. We asked for a different room and we were given one with slightly less hair and dust. Really unfortunate experience. Uncomfortable and a waste of time+money.

Stayed after visiting from SC. Experience was excellent. The entire staff amazing. G Mgr. Marcela, Front Desk staff are all so very helpful and enthusiastic in helping guests. Will choose this hotel every time. Hotel is run with Professionalism and Courtesy. The saying they treat you like family, it is found to be true. Breakfast is nicely set up for a continental breakfast offering hot and cold items.