Wingate by Wyndham High Point

Room was clean and comfortable. Worth the money which was reasonable. Will be visiting a student at High Point University and will be booking at this location again

When I arrived to check in, the hotel claimed they cancelled my stay 3 days prior without notifying me. Allegedly, they sent a e-mail to *******, but neither *******, Chase, nor I have any record of this. The front desk told me there was no space due to a recent fire, so stays were cancelled on a first come, first served basis. So why did they cancel mine 3 days earlier? Maybe it was a coincidence that I had found a very good rate through Chase Travel. However, they soon “found” a room and said they would price match me. However, the price they offered to “match” was 50% more than the rate I had booked it for the same dates. They claimed that was what my record said until I showed them my confirmation. They then said they couldn’t possibly approve a rate that low. It’s even more strange that the hotel’s records did not match what I had actually booked, and it claimed to indicate that notification was sent when no one received it. A skeptical person might think the manager didn’t like the rate and cancelled it knowing that the customer would be in a bind with no place to stay. Not sure if that happened here, but it’s strange. However, just the impression that a manager may have held my family hostage in their lobby without a place to stay over a deal found online makes me never want to go to a Wingate again. But let’s put that aside and rate the hotel on the stay itself. Even though the fire was on the 2nd floor, our room on the 3rd floor was humid and smelled like mold. The carpet by the window was wet, and the floor sagged in spots, seemingly rotted through. The WiFi was so slow that we had to use our hotspot just to get a usable signal. Over four nights, Th-M, house keeping never made our beds. It’s even my reservation without notice. Even my room (310) smelled of mold and the floor was soft and rotten through. The noise from the rooms next door was inconvenient, but overshadowed by all the other problems. Even setting aside my reservation issues, it was one of our worst stays ever. All together, I truly recommend that you avoid this hotel at all costs. Even if it was a series of unfortunate errors, the hotel still admittedly failed to notify the customer of the cancellation and did not honor the original rate when a room was made available. There’s no guarantee they would not do this to you and your family. Please avoid.

The room was nicely decorated clean the bed very comfortable the reception was very welcoming and polite and helpful. I would recommend it to others I enjoyed my stay..

Was ok they were starting to remodel.. so it was kind of sketchy….. the breakfast was ok had to ask for more things there were no eggs …

Very nice hotel. They are going through construction but still very nice and tidy. I didn’t get a chance to use the pool this time. My only one comment is they need to update their TV package. Staff was very friendly, very courteous. We’ll stay again there.