Hyatt Vacation Club at the Welk, San Diego

Room needs attention. More than one non working outlet in the bedroom. Both televisions remotes were difficult to use. Couldn’t turn on tv or change channels.  Outside our front door the drain was constantly making noise and took maintenance crews over 24 to get it figured out. Not worth the money to stay here. Very disappointed. Won’t be coming back anytime soon.

The staff was very friendly...the room was clean..and the facilities are beautiful.

On the first night of our hotel stay, I disputed the charges on my credit card. The hotel had charged me twice the deposit and increased the resort fee, which did not match the original charge. This required me to contact my bank to resolve the deposit issue and reach out to Trip.com about the increased resort fee. However, I have not received any update from Trip.com. Additionally, hotel cleaners entered and cleaned our room despite the 'do not disturb' sign on the door.

Beautiful!! Loves the views. Can’t wait to come back soon!!!

We fly in for a wedding and we have 4 rooms some paid some on points. Where do I begin. Lets start with the front desk, Maria checks us in and tells us our rooms are not ready yet ready it is almost 3pm. They finally give us our roons and they are all over the property which is huge! We called month ago and requested Rooms in the same section and an ADA room for my wife’s parents. Off course they put my inlaws in an room that had a flight of steps to get into! BAD! So we spent the next hour dealing with Spencer the manager to correct all of this. Once he corrected it all, We gave him one Credit card to put on all our rooms to pay for the rooms and for any incidentals. We finally got our parents into a room they can walk into. The next afternoon my kids come to check in and Non of the work we did the day before prepaying for all the rooms did not get done correctly by Spencer or Maria. Stephen was at the counter and he was extremely rude and condescending. Finally after 40 min they corrected all the room issues and Spencer had to come up to correct. He Could not remember what he did the day before and was charging each of our kids separately after we gave him a credit card for all the rooms. Now lets talk about the Service folks. Rafael was excellent as a golf cart driver getting us around. However we were given a phone number to call or a number to text for a ride around the community. Calling or texting was terrible to get them to pick you up. We spent so much time getting frustrated waiting. We decided to see what the time share part was like. We meet with Jay, We had a great time speaking to him and was terrific to have as a time share sales person. We continued for another day and morning. The third day, we spent time at the pool and tried to get to the restaurant which is good but like everything else takes so long. The best part of the resort are the two ladies who work in the Market Kimmie is one of the ladies names and ai think the other was Sabrina. They were quick, efficient and pleasant. As I mentioned I had 4 rooms for our family, Odd thing was yhey serviced some rooms each days and others we had to keep asking for service. And on checkout day, We requested an 11 AM checkout as they want you out at 10AM. However the cleaning crew starting knocking on the door at 8 AM and walked in on my son and his significate other. They left and came back again several times knocking on the door. What terrible service folks not respecting our space and time. Finally we requested extra towels several times and hours later they showed up. I will not be returning!