Ensana Thermal Hévíz

I have been a regular guest at this hotel for over 25 years, which is why I am particularly disappointed by my most recent experience. Over the course of one weekend, I spent only about 40 minutes twice in the outdoor pool, did not use any other water facilities, yet my brand-new premium swimsuit became noticeably discoloured. (Out of the three pieces, I wore only two, which makes the difference even more striking.) I reported the damage immediately on site and later again in writing, supported by photographs. Although the hotel claimed to have investigated the matter, their reply essentially amounted to a complete denial of responsibility, without offering any meaningful solution. Such an attitude is especially disheartening for a guest who has chosen this place loyally for decades.

2nd year in a row at this property. We really enjoyed staying here... nice walk to centre of town or to the thermal lake of Heviz, rooms are comfortable (a bit dated) and breakfast/dinner also nice. I enjoy the pool and the thermal spa area the most.. its quiet with an older clientele. There is a fee for parking your car.

The best: -Very clean and quiet rooms. -Very fluffy bathrobes, and one spa towel and spa undertowel. -Enough parking lots. -All thermal and treatment places are very close to each other and totally barrier-free. -Helpful, patient and nice staff - all of them, from the receptionists to the first-aid paramedics to the housekeeping ladies. -Spacious rooms, very comfortable beds, table and chairs in the balcony are a plus. --Fresh, well-cooked, savoury, mostly Hungarian food, not too much variety but everything was very tasty and easy to digest (a plus for ailing guests). We enjoyed especially the goulash, the fish stews, the "bivaly" (oxen) slices, the beefsteak tartar, and the hot Hungarian desserts (the hot curd cheese pastry with berry sauce was wonderful, for instance!). -The outdoor heated pool with jacuzzi and bubbly "hotspots" is fantastic and big enough to accommodate a few dozen guests at a time. -Pets are welcome, a big plus for many elderly patients who can't bear to be separated from them. Can be improved: -Zero bottled water in the room (c'mon, this is an intensive thermal treatment facility, and constant hydration is a MUST!), although there are two drinking water fountains in the basement/spa area, and one drinking water spigot inside the breakfast and dinner restaurant. -EVERY drink at lunch and dinner (except tap water) must be paid extra - and it´s *expensive*: I mean, 4 Euros for a 1 liter water bottle? A hint: there´s a tiny tobacco shop just opposite the hotel where you can buy water, sodas, beer, and alcoholic beverages for a fraction of the price they are asking at the hotel. -No lunch is included, only breakfast and dinner. The only place you can have a narrow selection of hot sandwiches and simple dishes is the bar on the reception floor. Again, no free water or any kind of drinks. -No coffee/tea with the dinner buffet offered - again, this is a half-medical spa where most guests would really appreciate some kind of digestive tea/chamomile/herbal infusion after dinner. -No bedroom slippers unless you are staying in a "superior category" room. -The indoor swimming pool is very useful, but 28ºC water temperature (at least, that was the advertised themp) is a bit too chilly for wintertime. Overall, 4.5 out of 5 points, we were very satisfied, and we will certainly return!