Homewood Suites by Hilton Cambridge-Waterloo, Ontario

Time to renovate ! Expensive ! American owned! Sorry! WINDOWS OUTLOOKING HOTEL FILTHY!other hotels in area over same services breakfast for quality price!

I had an Amazing 2 night stay with my elderly parents for their 49th wedding anniversary. The staff were Awesome. Namely Madilyn, Elizabeth and Lori. All other staff were great too but I don't recall their names. I booked a room with two king sized beds and a separate living room with pull out couch. It had a full kitchen as well. The first night my parents were sleeping in the bedroom but for some reason the AC in there was super loud so my dad turned it off. This angered my mother as she was hot all night. I too went to leave the room late a night and noticed the room door was way to squeaky. When I woke up I asked if maintenance could bring some WD40 for the door, which he did and it solved that issue. I didn't find about the AC until my parents told me later in the day. Front desk texted me to see how things were and to rate them on a scale of 1-5. I responded with 4 and mentioned I did say 5 due to the AC issue. They apologized and said they will look into it. I kind of assumed they meant they'll look at it once I check out. I was pleasantly surprised when we returned from our day out that they actually came in the room and fixed the AC. So I responded on text thanking them and changed my 4 to a 5. It really was a 5 star stay. My mom loved the pool. Free Breakfast daily was quite good. One downfall (but I was expecting it, as it happens in every hotel I go to. The pull out bed was terribly uncomfortable. I knew to check it as soon as I arrived. I laid on it for a second and was all "Yeah I'm not sleeping on the...lol" I just ran to Canadian tire and bought an air mattress. I was so comfy" But the best part, and awesome customer service happened the morning I was checking out. Madilyn handed me a card, I opened it in the room and it was a lovely happy anniversary card for my parents with an amazing, small but thoughtful gift inside. Definitely stay here if you go. I love the Homewood suites brand, and they %100 met the brand standard and exceeded it. Great job team. We'll see you next year. We come for a few days each year to visit family.

It was our first family trip and it was amazing. They are very accommodating and kid friendly. Highly recommend

Incredible breakfast Incredible food. Outstanding breakfast. Amazed that the employees also eat with guests as well. Great perk for employees.