Fairfield Inn & Suites Hershey Chocolate Avenue

Good location Needs to improve the clean system The breakfast was good but not perfect Thanks again for the staff

The hotel was located near Hershey park. It was very clean and the rooms were spacious. The staff were very friendly and helpful. The breakfast was also very good.

Very unhappy with our stay. Loud air conditioner, poor quality linen that needs to be replaced, worn and dingy towels and a long hair in the sink. We were also not informed of a $40 charge that will be refunded after they che k the room for the pet fee in addition to the $50. Will never stay here again. Also a poor value of over $200.

The hotel staff were very friendly. Check in was quick. Breakfast was plentiful. The rooms were comfortable. We had a couple issues and had to change rooms, but the staff was very accommodating. Close to restaurants and Hershey.

I would like to preface this review with the fact that I have been in service my entire life, including managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

Clean, nice and excellent customer service at the front desk. No, it’s not a five star hotel but it’s worth the price point. Good free breakfast and clean rooms. Definitely worth the stay. Highly recommend!