NH Collection Helsinki Grand Hansa Reviews

Response from Property: Dear Dennis,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for taken your time to share your experiences. It's truly delightful to read about your remarkable experience at our hotel in the vibrant city of Helsinki. Your recognition of our infrastructure, amenities, and services is greatly appreciated. We are thrilled to hear that our gym met your expectations and that you found it well-equipped.Your kind words about our doormen and housekeepers will certainly be passed on. They strive to provide the highest quality of service to ensure our guests feel welcomed and comfortable.Your friend's issue being quickly resolved, as well as the extension of your rooms and complimentary drinks, all go to show how much we value your satisfaction. We are pleased to hear that you felt this level of care from us.Your birthday surprise is part of our belief in making every guest's visit unique and memorable, and we're glad it added a special touch to your stay.Thank you for choosing NH Collection, and we look forward to hosting you again soon. We hope to continue impressing you with our high-quality customer service and first-class hospitality.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

Response from Property: Dear valued Trip.com guest, I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating. We really appreciate you taken your time to share your experiences and give us some feedback. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating.On the other hand please accept our sincere apology on behalf on my colleague. I am confident that his intentions have not been unpolite, inappropriate nor unfriendly. Your valuable feedback has been brought to his attention. It is very harsh statement to accuse any of our staff members for being racist which we definitely don't agree with. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

Response from Property: Dear Clara Chua Chen Chen,We are pleased to know that you found our hotel and its location to your liking. Your comments about the breakfast have been noted. We strive to offer a diverse and delicious array of culinary delights for our guests. Your feedback is crucial in helping us achieve this.We look forward to serving you again soon.With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

Response from Property: Dear Dali,Thank you for your positive review and we are glad you enjoyed your stay with us.We have worked hard to ensure the gym is well equipped with everything you may need and are pleased to hear you were able to make the most of the squat rack to fulfill your workout needs.Thank you again for highlighting how well equipped the gym facilities are and we hope to see you again soon.Kind regards,NeihanaGuest RelationsNH Collection Helsinki Grand Hansa

Response from Property: Dear Guest User,It brings us great joy to hear that you had such a positive experience at our hotel. Your kind words about our cleanliness, friendly staff, and fantastic buffet breakfast truly mean a lot to us. We're delighted to know that our location also added to the convenience of your stay. It's always our aim to provide an enjoyable and relaxing experience for our guests.Your recommendation is highly appreciated and we hope to have the pleasure of welcoming you back in the future.Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa

Response from Property: Dear valued Ctrip guest,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and fantastic rating. We really appreciate you taken your time to share your experience. We are delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so encouraging and inspiring. Especially your comment about the staff is heart-warming. Your kind words have been shared with all team members.Once again, thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

Response from Property: Dear Mr. Stanley,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for taking your time to share your experiences. Your feedback is valuable to us and we're sorry to hear about your experience with our concierge services. Our team strives to provide accurate and helpful advice to enrich your stay, and it's unfortunate to hear that this was not the case.The details about our sauna access are usually communicated upon check-in and we regret any confusion regarding this. We assure you that we're committed to transparency and clarity in our services. The complimentary sauna throughout the whole day is included for Premium rooms and above. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. Thank you for sharing your thoughts with us.Sincerely,Erkki KerttulaConciergeNH Collection Helsinki Grand Hansa

Response from Property: Dear Wantik, It is delightful to hear that you found our location to be very convenient and our rooms to your liking. We strive to provide the best possible experience for our guests, so your positive remarks about our lounge staff and their service are greatly appreciated. We acknowledge your note about the layout of some of our standard rooms. Please rest assured that we continuously aim to maintain a high standard of comfort and functionality in all our accommodations. Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa

Response from Property: Dear TravelDak,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your fantastic rating and wonderful review. We really appreciate you taken your time to share your experiences and give us some feedback which we are over the moon by. We are delighted to hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always so inspiring, encouraging and motivating. Especially your comment about our staff and breakfast is touching. Indeed, we are located in the heart of Helsinki within a walking distance to almost everywhere. Once again thank you so much for choosing us for your stay in Helsinki. Hopefully, we will see you soon again. A warm welcome back!With kind regards,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

Response from Property: Dear Guest User,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your wonderful review and rating. We really appreciate that you have taken your time to share your experiences. We are delighted to see and hear that you have been happy with your visit. Positive feedback is always inspiring and motivating.Once again, thank you so much for choosing us for your stay in Helsinki. We look forward to welcoming you back.With kind regards,Erkki KerttulaGuest Relations Manager

Response from Property: Dear valued Ctrip guest,I thank you very much for your stay at NH Collection Helsinki and for taking your time to share your experiences. I am delighted to see and hear that you have enjoyed your visit and we have managed to meet your expectations. Positive feedback is always motivating and encouraging. Especially your comment about staff is heart-warming. Please be kindly informed that a special ramp is currently being planned on the stairs and at the main door. Please accept our sincerest apologies for all inconvenience the lack of ramp may have caused you.Once again, thank you for your stay. We look forward to welcoming you back.With kindest regards,Erkki KerttulaGuest Relations Manager

Response from Property: Dear Queck,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for your amazing review. We really appreciate that you have taken your time to share your experience and we are delighted to see and hear that your visit was a pleasant one and we have managed to meet your expectations. Positive feedback is always so motivating and inspiring. Especially your comment about the service is heart-warming. Once again, thank you so much for your stay.We look forward to seeing you again - a warm welcome back.With kind regards,Erkki KerttulaGuest Relations Manager

Response from Property: Dear sunkingo,I thank you very much for your recent stay at NH Collection Helsinki Grand Hansa and for taken your time to share your experiences. We're absolutely thrilled to hear that you enjoyed your stay with us. It's always wonderful to know that we've managed to meet our guests' expectations. We're looking forward to welcoming you back in the near future.Best wishes,Erkki KerttulaGuest Relations ManagerNH Collection Helsinki Grand Hansa

Response from Property: Dear Guest User,Thank you for your comprehensive review of our hotel and we apologize for not responding in Chinese. We are delighted to hear that you had a wonderful stay at our property. Our hotel is located just a few hundred meters from the central railway station making it easy for guests to get to and from the airport as well as being able to visit interesting tourist spots such as the main churches and the Oodi library on foot. We will pass on your kind feedback to our breakfast team as we have been working tirelessly to improve our breakfast offerings and the team will be very happy to hear of your experience. We are also happy to hear that you made good use of the accessible entrance and that you were able to find your way around the building with ease. Regarding the closet situation, unfortunately, we are unable to make drastic modifications to the rooms as we operate in two historic, protected buildings with over 110 years of heritage which means some of our rooms do not have a traditional closet for hanging clothes. Thank you again for your detailed review of our hotel and we look forward to your next stay with us. Kind regards,Ed MorrowGuest Relations AgentNH Collection Helsinki Grand Hansa