Homeinn Fairyland Shangpin Hotel (Heihe Central Pedestrian Street) Reviews
Homeinn Fairyland Shangpin Hotel (Heihe Central Pedestrian Street)
No.152 Wenhua Street, Aihui District, Heihe, Heilongjiang, ChinaSee Hotel Details
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1 night
Guest Reviews
9.3/10
Very Good
409 review
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Verified reviews
Location9.3
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(409)
Positive reviews(403)
Reviews with photos/video(76)
Delicious breakfast(37)
Near shopping area(37)
Convenient for shopping(31)
Friendly front desk staff(26)
Classy environment(16)
Many amenities(15)
Easy to get around(15)
Would stay again(8)
Negative reviews(6)
Iurii
2-bed Room
Stayed in Apr 2025
Travel with friends
10 review
10.0/10
Outstanding
Posted on May 5, 2025
Cosy place with polite stuff. The ladies who work in Four Seasons are really nice. I’ll definitely come back.
Response from Property: Уважаемые гости! Большое спасибо за выбор отеля! Мы постоянно улучшаем качество обслуживания! Ждем Вас снова!
Guest User
Business Queen Room
Stayed in Sep 2024
Solo travelers
14 review
10.0/10
Outstanding
Posted on Oct 17, 2024
Really nice hotel in Heihe. Great location near pedestrain street, not too far from the waterfront, and also lots of restaurants around.
The staff is super kind and nice, and do a good job across the language barrier.
Response from Property: Dear family, it is great to know that we had provided you a satisfying and wonderful journey in this hotel. I hope you already had a unforgettable travel in Heihe. Also, we will constantly improve the level of service. Hope we could meet again here. Have a nice life.
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Family
5 review
9.5/10
Amazing
Posted on Mar 30, 2025
Good location. Business room is very spacious. Clean in the room.
Response from Property: Thank you! We are so pleasure to serve you well. Hope to meet you again.
Anonymous User
2-bed Room
Stayed in Jul 2024
Family
18 review
7.0/10
Posted on Aug 23, 2024
There are so many shortcomings. It is not at the level that Home Inn should be, and it is not even as good as the service standards of ordinary private hotels. All the good reviews are for the little girl at the front desk and the security guard on the day of check-in.
1: The restaurant management is very chaotic, breakfast is from 7:00-9:00. Even though the food was poor, when I went there at 8 o'clock in the morning, there was almost no food or rice. By about 8:15, there were more than ten or twenty people waiting for a table in the egg restaurant, and people rushed to get food. As a result, the waiter loudly scolded me: I can eat whatever I grab. May I ask? Who would be willing to snatch your breakfast when traveling? Aren’t you guys unable to provide breakfast yourself? Moreover, no one was cleaning up, so those who wanted to eat had to put away other people’s leftover plates on the table to make room for their meal. There was an uncle who tried to clear his own plate and wanted to eat, but the waiter scolded him for not moving. Then if you don't let the guests touch the plates, you should clear the table.
2. The price is upside down. If you book a room on Ctrip for 388 a night, you will not get the right to upgrade your room for free. At breakfast the next day, I met someone I met at the same table in Mohe. I asked the other person about the price, and they booked it directly at the hotel for only 378.
3. The room types are not uniform and there are no tissues in the room. I asked the guest room aunt. The guest room aunt said that some room types provide paper towels, some room types provide tea bags, and some room types do not provide paper towels or tea bags. I asked my aunt for tissues but she didn’t give them to me (the aunt on the first day)
4. Hygiene is not up to standard, there is hair on the bed and a lot of hair on the floor. In addition, because my shoes were accidentally kicked under the bed, when I picked them up, I found that there were tissues under the bed that had been used by a guest...
I don’t want to complain too much, so don’t stay here! Who knows who lives there.
388 feels like staying in an ordinary hotel 108 (not as good as that)
The only advantage is that the location is good. The morning and night markets are nearby and not far from the river. However, there are other options nearby, so be cautious.
Original TextTranslated by Google
Response from Property: Dear travellers. First of all, thank you for choosing to stay at our hotel. We apologize for not providing you with a satisfactory stay experience. After receiving your feedback, we have issued relevant solutions in a timely manner. In the restaurant, we have replaced the previous service staff. In addition, we have also strengthened price management on different channel platforms. Finally, for guest rooms, we also carried out unified management of all holidays. In terms of hygiene, room managers and room attendants are also arranged to conduct overall cleaning, and daily inspection management is strengthened to improve standards. Once again, we apologize for not providing you with a satisfactory check-in experience. We will continue to improve the service system and improve service quality. Sincerely, we look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
12 review
10.0/10
Outstanding
Posted on Aug 15, 2024
The location of the hotel is not to mention. 100 meters to the right of the hotel entrance is the morning market on Cultural Street. When you go out and turn right at the first intersection, you will see the local Internet celebrity Russian restaurant "Lena". Take your parents and children to visit Lena, it’s really good! Turn left at the first intersection on the right side of the hotel entrance and you will find the night market and Central Street! It is less than 500 meters away from the Russian Commodity Street! The room is clean and tidy, very suitable for bringing children and the elderly!
Original TextTranslated by Google
6/9
Response from Property: Dear traveller! We are very honored to provide you with satisfactory service and stay experience! Your high praise is our motivation to keep moving forward! We will continue to improve our services! Improve the overall stay experience! Sincerely look forward to your visit again!
Guest User
2-bed Room
Stayed in Jul 2024
Family
7 review
8.0/10
Very Good
Posted on Aug 8, 2024
The hygiene is okay, but the price is a bit expensive. The room is not big, and the breakfast is okay. It basically meets the needs. It is not far from the morning and night markets, and it is convenient to travel.
Original TextTranslated by Google
Response from Property: Thank you for your support! We look forward to your coming to our hotel again!
Guest User
2-bed Room
Stayed in Jul 2024
Family
1 review
7.0/10
Posted on Aug 6, 2024
I never write comments, so I might as well write one today.
shortcoming:
1⃣️The service attitude is very poor, there is no tissue paper in the room, and even when I called the front desk to bring it to me, it didn't come.
2⃣️The curtains are roll-type and light-transmitting. It lights up at around 4 o'clock in the morning, the room also lights up, and people wake up.
3⃣️The pillow is too high, causing neck pain and seriously affecting sleep.
4⃣️The air conditioner faces the bed, and it gives me a headache when I turn it on.
Hope the store improves as soon as possible! Suggestion: Change the sunshade curtains and pillows! Add air conditioning wind deflector!
advantage:
1⃣️Newly renovated, the environment is very good.
2⃣️The parking attendant has good service and parking is easy.
3⃣️There is a washing machine room for convenient laundry.
4⃣️Breakfast is also very rich
5⃣️Close to the night market.
Original TextTranslated by Google
Response from Property: Dear guest, on behalf of Yunshang Four Seasons Hotel, I would like to apologize for not providing you with the most satisfactory service. Here, please allow me to explain and express my attitude: 1. Regarding service awareness, we will continue to improve training and create proactive service awareness, so that guests can respond to their requests, answer their questions, and respond to their needs. We have already conducted orientation training for the front desk staff on the night of your stay. 2. Regarding the curtains, we are very sorry because the curtains that were removed for washing could not be returned and installed in time. 3. Regarding bedding, we are studying the plan and making adjustments. 4. Regarding the air conditioner, we will make hardware rectifications as soon as possible. Once again, we apologize for not being able to provide you with the ultimate stay experience. In addition, thank you for your support and encouragement to the hotel! We will listen carefully and keep improving! Looking forward to your visit again!
Guest User
Business Queen Room
Stayed in Jun 2024
Family
94 review
8.5/10
Very Good
Posted on Jul 11, 2024
The cleanliness can only be said to be average. It was a bit scary to find a watermelon bug and a centipede in the room. The photos of the business double room on the official website did not match the scene. Later, we were changed to a twin room. The hotel's parking lot is not very big. , the breakfast can only be said to be average. The advantage of the hotel is that it is close to Central Street and the riverside.
Original TextTranslated by Google
Response from Property: We are sorry that we were unable to provide you with a highly satisfactory stay experience. Since there are many mosquitoes in summer, we have carried out comprehensive disinfecting and elimination of the four pests according to your suggestions, and the situation has improved now. We will continue to improve our service awareness and create service quality that satisfies you. We are also constantly optimizing the products and types of breakfast. Really looking forward to your coming again!
bluegecko
2-bed Room
Stayed in May 2024
Family
19 review
10.0/10
Outstanding
Posted on Jun 27, 2024
On the first day, we were on the top floor of a building at the back, and the conditions were a little worse, especially since the window was slanted, so the curtains couldn't completely block the window, and the sun was very dazzling early in the morning. When I stayed in the main building on the second day, the facilities and details were much better than those in the next building. The staff are very kind and responsible. They have the attitude of trying to solve anything for you.
Original TextTranslated by Google
Response from Property: Thank you for your review. We will continue to improve and look forward to your visit again.
Guest User
Business Queen Room
Stayed in Jan 2024
Family
29 review
9.0/10
Great
Posted on Feb 15, 2024
The hotel is in a good location, very close to Central Street and Lena Restaurant. It is clean and tidy. We checked in in the second year of junior high school and were afraid that it would be inconvenient to go out for breakfast in the morning of the third year of junior high school. We specifically looked for a hotel with breakfast on the platform. Only when we arrived at the hotel did we know that only We stayed in this hotel as a family, so the originally scheduled breakfast was no longer available. This is understandable, but the boss didn’t want to refund the meal fee. He only told us that he could delay check-out. I didn’t say anything and went to the platform to refund the meal fee in the evening. Suggestions The hotel should strengthen its management. If it cannot provide breakfast, it can offer breakfast-free options, or it should be refunded. Don't think about making money that you shouldn't make. You may get more opportunities.
Original TextTranslated by Google
Response from Property: Thank you for your feedback, we will definitely strengthen management.
Anonymous User
Family Room
Stayed in Jul 2024
Family
6 review
3.5/10
Posted on Aug 9, 2024
The sound insulation is very bad, the toilet paper is very rough, the air conditioner is very noisy, the breakfast is very small, and there are a lot of people crowded into one room.
The soundproofing is really difficult to evaluate. You can hear every word spoken outside clearly. Don’t stay here.
There is also a bed facing the mirror, which is very unlucky.
Original TextTranslated by Google
Response from Property: Dear traveller! I am the general manager of the hotel. On behalf of all hotel staff, I would like to express my deep apologies for not being able to provide you with a satisfactory stay experience. First of all, there are sound insulation issues and space issues. Since it is the peak season, the passenger flow is huge, resulting in overcrowding and noise. We will pay attention to this and reasonably arrange guests to check in in batches, not concentrated or crowded. Regarding toilet paper, the hotel has switched to the latest paper towels on August 20 to improve quality. Regarding the air conditioner, we have arranged engineering maintenance personnel to carry out inspection and maintenance. Again, we apologize for the inconvenience and discomfort caused to you. All hotel staff will make improvements based on your feedback and sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
1 review
5.0/10
Posted on Jul 11, 2024
The room smells too bad, formaldehyde is high, and the service is average
Original TextTranslated by Google
Response from Property: We are sorry that we did not bring you an ideal stay experience. All rooms in the hotel have undergone three professional formaldehyde removal procedures, please rest assured. Regarding service quality, we will strengthen training, improve proactive service awareness, and continuously improve the service system to ensure a satisfactory stay experience for your next stay. All employees of Four Seasons on the Cloud.
Guest User
Family Room
Stayed in Sep 2023
Family
3 review
2.0/10
Posted on Dec 5, 2023
Let’s talk about the service first. When I arrived, I asked if there was a parking place. I didn’t even say a word. I made a face. After opening the room, the waiter was speechless. He gave me a room card and didn’t tell me which room. I couldn’t find it upstairs or downstairs with my luggage. When we arrived at the house, we were finally told that we were in another building. They didn’t tell us how to get there. The bed was so hard that there was nothing to say. There were no facilities in the house. The water in the room was turned on. There was no toilet paper. The house smelled of cigarette smoke. The smell was still there until check-out. There was no service. , no facilities, no sanitation, will not come again, bad review!
Original TextTranslated by Google
Response from Property: We are sorry that we cannot provide you with a satisfactory check-in experience. This hotel has been transformed into a Home Inn standard hotel in July 2024. Four Seasons Hotel on the Cloud has comprehensively improved service, hygiene, safety, catering and other aspects. We sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Aug 2023
Business travelers
1 review
10.0/10
Outstanding
Posted on Sep 21, 2023
The hotel is very comfortable and clean. The whole house is smart. The electric toilet is very comfortable to use in this season. The service is also very good. The breakfast is also very rich. There is a dedicated parking space. I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your praise. Thank you very much for your support and recognition of us. Your praise is the greatest affirmation and encouragement for our work. We look forward to your next visit.
Alexty
2-bed Room
Stayed in Aug 2023
Business travelers
1 review
10.0/10
Outstanding
Posted on Sep 19, 2023
[Location]: The geographical location is strategically located in the core area. It is more than 400 meters away from Heilongjiang Mother Square and a 7-minute walk, which is convenient for shopping. It is 170 meters away from the Central Pedestrian Street, which is a 2-minute walk away. It is convenient for shopping.
[Complete infrastructure]: There is an exclusive free marked parking lot with parking regulations, which is convenient and easy to find.
[Room]: The temperature is suitable, it is spacious and bright, and the quiet night can ensure a quiet sleeping condition. The pillows and quilts are soft and delicate, making it easy to adapt to the new sleeping environment.
[Service]: The service staff are polite, enthusiastic and professional, and there are meeting rooms, restaurants and other supporting facilities to provide convenience.
From all aspects, it makes people feel like they are at home, and it is a hotel worth meeting again.
Original TextTranslated by Google
Response from Property: Thank you for your praise. Thank you very much for your support and recognition of us. Your praise is the greatest affirmation and encouragement for our work. We look forward to your next visit.