Pousada Mosteiro do Crato

Pousada Mosteiro do Crato Reviews

Pousada Mosteiro do Crato

Mosteiro da Flor da Rosa, 7430-999, Flor da Rosa, Portalegre District, 7430-999, PortugalView Hotel Details
Pousada Mosteiro do Crato
Pousada Mosteiro do CratoPousada Mosteiro do CratoPousada Mosteiro do Crato
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Pousada Mosteiro do Crato Guest Reviews

4.6/5
Great
64 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(64)
Positive reviews(47)
Reviews with photos/video(8)
Negative reviews(1)
Guest User
Superior Room
Stayed in Mar 2024
Travel with friends
50 review
4.5/5
Great
Posted on May 10, 2024
It is a hotel reused in an old monastery. It is a special experience. However, the design of the old building designer is not good enough. The route to the room is strange and inconvenient, and the sizes of the same room type are different. However, the new building does not have this problem, and it is very large, with a large terrace to enjoy the surrounding nature. Before our dinner, a group reserved the restaurant. I wonder if the chef was tired because of this, which made our dinner very unpalatable. This should not be the quality of pousada meals.
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GrandTour40948928919
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 19, 2024
We stayed at the Pousada Mosteiro Crato during the International Ballon Festival in the Alentejo region and it was a wonderful experience. The Monastery has been beautifully converted to a hotel but in keeping with the historic nature of the building. The staff was friendly and spoke fluent English. The food in the restaurant was 5-star quality.
rode182
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 1, 2024
A very welcoming place. Great pousada to stay in. Luxurious, clean, well priced. Food was great both the breakfasts and the dinner. This is one of the best pousadas we have stayed in and we would have liked to stay longer. We love staying in historic buildings and loved expoling the monastery.
Response from Property: Dear Mr./Mrs. rode182, On behalf of the entire team at Pousada Mosteiro Crato, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pousada Mosteiro Crato
RiaVDB
Stayed in May 2024
Couples
4.0/5
Very Good
Posted on Jun 4, 2024
Nice Pousada with very friendly staff. Only downside is cleanliness and attention to detail. 2 night stay. After the first night they asked us if everything was OK. We informed them the windows of our room were extremely dirty, and one of the deck chairs was missing the cushions. We expected this to be taken care off when we entered the room the next day, but nothing had changed. The mirror inside the wardrobe was also very dirty.
Response from Property: Dear Mr./Mrs. RiaVDB, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work. We would like to apologise for not meeting your expectations with your accommodation. We have taken immediate action. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future. We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pousada Mosteiro Crato. Kind regards, Mário Bonacho
Lm_8888Kaey
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on May 1, 2024
This is our second visit. The hotel is very nice, rooms quite big and everything was impecably clean. The reception, Joao, was very friendly and helpfull. Breakfast was good value. The sraff at the restaurant, Lucy and João were absolutely fantastic. My daughter woke up late for breakfast, and when I ask for just a cup of coffee, they told my daughter to come up for the breakfast and brought everything she wanted to eat. Dinner was also very good. A very special place to spend some quality time with family.
Response from Property: Dear Mr./Mrs. Lm_8888Kaey, Thank you for your feedback on your stay at Pousada Mosteiro Crato. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Mosteiro Crato, and we look forward to welcoming you again soon. Best regards, The Team at Pousada Mosteiro Crato
Manuel F
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Apr 22, 2024
Fantastic everything. Room, Service,etc. The Monastery it's very beautifull. Swimming pool and SPA in good conditions. Peacefull ambience. To repeat.
Response from Property: Caro Sr Manuel F, Em nome de toda a equipa do Pousada Mosteiro Crato, gostaríamos de agradecer-lhe pelo seu feedback. Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações. Esperamos voltar a acolhê-lo em breve no nosso hotel! Atenciosamente, A Equipa do Pousada Mosteiro Crato
Peter S
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Apr 16, 2024
This hotel has everything to make you feel special. From a warm welcome to a hesitant goodbye. A relaxing spa, a clean 7 x 20 m outdoor pool, comfortable beds and bathroom and much more. But above all, the very friendly staff that goes the extra mile ...
Response from Property: Dear Mr./Mrs. Peter S, Thank you for your feedback on your stay at Pousada Mosteiro Crato. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Mosteiro Crato, and we look forward to welcoming you again soon. Best regards, The Team at Pousada Mosteiro Crato
Guest User
Stayed in Oct 2023
Other
5.0/5
Outstanding
Posted on Nov 12, 2023
Truly outstanding experience, beautiful place and impeccable team to host us. The restaurant was fantastic for both breakfast and dinner. Lots of things to do in the surroundings, visit Alter, Marvão, Castelo de vide and Portalegre.
Guest User
Stayed in Oct 2023
Other
3.0/5
Posted on Oct 31, 2023
We had an enjoyable four nights at the hotel staying in what is the new wing. Lovely view over fields with sheep and goats and hence very quiet which was what we wanted. The bed was large and very comfortable and the room was clean. Staff were friendly and spoke good English. The breakfast buffet was expansive and decent quality. There are a few things that could be done to make the stay more enjoyable though. First, the wood floor in the lobby area of the room was loose and creaked every time we walked on it. It was odd that this hadn't been attended to. Second, the provision of a kettle with tea, coffee and cups would make a big difference. When you arrive back after a day out it really is nice to be able to make a cup of tea and relax. Instead, it was necessary to go to the bar and either wait to be served or find a member of staff to take the order. Yes, the hotel gets the revenue from selling you the drink but relative to the goodwill created by putting a kettle in the room it's minimal. Third, the food in the restaurant for dinner was fine, not spectacular. However, there seemed to be a bizarre approach in that we were given the menu, the order taken (including the drinks order) and bread and olives arrive but no drinks! Half an hour later I had to find the waitress to ask where my wife's G&T was. The response was that "The staff are busy." This was repeated the second night albeit with a shorter wait. In any restaurant or hotel I've been in the drinks are normally served first. Strange. The above may seem trivial but they detracted from an otherwise enjoyable stay and suggests a hotel that needs to work a bit harder on the basics. Would we come back? Probably not.
Guest User
Stayed in Dec 2022
Couples
5.0/5
Outstanding
Posted on Jan 30, 2023
what a great pousada in central Portugal. makes a great stop if traveling from the north to the Algarve. i certainly wish that time allowed a longer stay. the village is quite small and the hotel is surrounded by farm land. the building was originally a monastery in the 1400's. it is a national monument. stone walls, high ceilings, and very atmospheric. property includes a small museum & panels with building history. staff at check in was so welcoming. the desk man insisted on carrying our bags not only into the hotel, but to our room on the second floor. miraculously there is an elevator. the hotel feels huge due to the many lounging areas for guests and the maze of passages. lovingly cared for grounds and a pool prefect for relaxing. furnishings are modern. also a spa we did not visit. our room was a superior historic room with a canopied double bed, two chairs, and a desk. the bath was quite large with double sink marble counter and large shower. nice amenities including, robe, slippers and lotion. large dining room for dinner and a well done breakfast spread. our dinner was hit and miss as most dishes had some type of issue we disliked-overcooked pasta and shrimp, soggy & barely warm tempura beans, etc. if you need it wi-fi was strong. very quiet at night and outdoor lighting creates a beautiful atmosphere. but if you prefer to sleep in, be prepared for the roosters, etc. to wake you early. we feel lucky to have found such a splendid place and highly recommend it.
Guest User
Stayed in Jun 2023
Family
5.0/5
Outstanding
Posted on Jul 27, 2023
Lovely quiet hotel in an old monastery in rural central Portugal. The staff are very polite and helpful. We had a large, airy room, overlooking the surrounding fields. The decor was a little old-fashioned, but we enjoyed it. The wifi and AC worked well. And the cup of free espresso daily was a nice touch (you can buy or bring extra Nespresso capsules). The pool area is lovely - quiet and very relaxing. The food is amazing. The breakfast is one the best I have ever had, and that is comparing to travels in 80 countries! We also had a really lovely dinner. Don’t come much later than 8PM, because the staff get off at about 10PM. We paid about 200 euros for a double room through *******, which is costly for the area, but acceptable given the level of service. Some days ******* has good deals, for about 140 euros.
Guest User
Stayed in Jun 2023
Other
5.0/5
Outstanding
Posted on Jul 16, 2023
good localization in Alentejo .very good staff , simpaticos ! . very good accommodations, great breakfast , great swimming pool . great silence It was one of the most relaxing and visually awesome trips we've ever taken.
6/8
Response from Property: Dear Guest, On behalf of the entire team at Pousada Mosteiro do Crato, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pousada Mosteiro do Crato
Guest User
Stayed in May 2023
Other
5.0/5
Outstanding
Posted on Jun 30, 2023
Pousada Flor da Rosa is a unique and wonderful travel experience! Built around the ruins of a medieval monastery set in the peaceful beauty of the Alentejo, a stay at this hotel brings one into the folds of history. Our small group spent five nights enjoying the warm hospitality of a very attentive and helpful staff as well as prearranged aperitifs and excellent dining. The rooms were large and very well appointed with ample balconies and expansive views of the countryside. A five star experience all around!
Response from Property: Dear Mr. Edwin H, On behalf of the entire team at Pousada Mosteiro do Crato, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pousada Mosteiro do Crato
Guest User
Stayed in May 2023
Other
4.0/5
Very Good
Posted on Jun 10, 2023
We were upgraded for a small surcharge for the suite. It has a breathtaking view of the area. The room was clean but there was a lingering musty smell that was very annoying. Either it's humidity that causes this smell or the room had not been lived in for a while. There were parts of the poussada that also had this smell. Apart from this it was a beautiful hotel with a spectacular pool. The restaurant is beautiful and the food is good. The waitresses are nice, polite and service is excellent. So the smell in the room was annoying for me but did not bother hubby.
Guest User
Stayed in Dec 2022
Couples
5.0/5
Outstanding
Posted on Jan 30, 2023
A wonderful mixture of historic and new buildings with extremely comfortable rooms, excellent food and great service. The old part has a cloister, renovated church and several towers. Our suite was in one of the towers with a private terrace, a great place to watch the sun go down. Public areas also very comfortable and a big new pool. There's an excellent exhibition showing the development of the buildings over the centuries.