Fillmore Hotel (Hangzhou West Lake Lakeside Jiefang Road) Reviews

Response from Property: 尊敬的賓客您好：感謝您對我們智能客房的喜愛與肯定！您的五星好評讓我們整個團隊都備受鼓舞。我們一直致力於為客人提供科技感與舒適度兼備的住宿體驗，很高興您特別提到了語音控制系統和機器人服務——這正是我們引以為豪的智能特色！房間的潔凈度更是我們嚴格把控的重點，每日都會進行深度清潔與消毒，確保每位客人都能安心入住。您的滿意是我們進步的最大動力，我們也會持續升級智能服務，比如即將推出的多語言語音助手和更貼心的機器人管家功能。期待您下次光臨時，能體驗到更多驚喜！再次感謝您的支持，祝您生活愉快！

Response from Property: Dear guest: Hello! Thank you very much for your five-star praise for our hotel! We are very happy to know that you are satisfied with the hotel's service, location, room facilities and smart technology experience. It is our greatest honor to make you feel comfortable and convenient during your trip! The rich dining options around the hotel do provide more convenience for guests, and the "Xiaodu" smart device is also one of the thoughtful designs we have made to enhance the stay experience. We are very encouraged by your recognition, especially when you mentioned that you would choose us again, which is the most precious affirmation for us! We look forward to your continued choice to stay in our hotel when you come to Helsinki next time, and we will welcome you back with better service! I wish you a pleasant journey and all the best!

Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. Feiman Hotel strives to continuously create a warm and comfortable living environment for guests and to meet the requirements of different guests with the highest cost-effectiveness. Looking forward to seeing you again! Hotel General Manager: Yolanda

Response from Property: 【坐擁城市中心——毗鄰杭州西湖風景名勝區、湖濱步行街、河坊街等】尊敬的顧客您好！感謝您選擇入住我們杭州西湖扉縵酒店，非常感謝您在百忙中抽出時間評價，您的認可是我們進步的動力。每個酒店都有他們甜美而又温馨的回憶,希望杭州扉縵酒店會是您回憶裏最温馨最獨特的那個！酒店7樓設有扉常健康健身房，LG洗烘設備等等供您使用，期望我們的服務能為您提供超越預期的入住體驗，讓您體驗物有所值，物超所值，滿足每一位客人開口及未開口的需求是我們始終的追求，期待能有機會再度為您服務！祝您和家人生活愉快！酒店總經理：Yolanda

Response from Property: [Sitting in the city center - adjacent to Hangzhou West Lake Scenic Area, Lakeside Pedestrian Street, Hefang Street, etc.] Dear customers, hello! Thank you for choosing to stay at our Hangzhou West Lake Feiman Hotel. Thank you very much for taking the time out of your busy schedule to evaluate. Your recognition is the driving force for our progress. Every hotel has their sweet and warm memories. I hope that Hangzhou Feiman Hotel will be the warmest and most unique one in your memory! The 7th floor of the hotel is equipped with Feichang Health Gym, LG washing and drying equipment, etc. for your use. We hope that our service can provide you with a stay experience that exceeds your expectations, allowing you to experience value for money and value for money. It is our constant pursuit to meet the needs of every guest, whether they have spoken or not. We look forward to the opportunity to serve you again! I wish you and your family a happy life! Hotel General Manager: Yolanda

Response from Property: 【專致完美，近乎苛求——提供高品質產品與服務】尊敬的賓客您好!非常感謝您對我們酒店的認可與支持！我們始終將衞生和服務質量放在首位，確保每位客人都能享受到乾淨、舒適的住宿環境。您的滿意是我們最大的動力，能夠為您提供延遲退房的便利也是我們服務的宗旨之一。我們深知商務出行的需求，因此會盡力為客人提供靈活、貼心的服務，讓您的旅途更加輕鬆愉快。期待您下次出差時再次選擇我們酒店，我們將繼續以高標準的要求和熱情的態度為您提供更加優質的入住體驗，願每一次入住都能為您帶來温馨與便利！酒店總經理：Yolanda

Response from Property: Thank you for choosing our Feiman Hotel. We are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience. All the hotel staff sincerely look forward to your visit again. Hotel General Manager: Yolanda.

Response from Property: Dear friend, hello! Thank you very much for choosing to stay at Hangzhou West Lake Feiman Hotel and sharing your comments. All the hotel partners are really happy and excited to see your 5-point praise! This is also the driving force for our continuous progress! All of our partners will continue to work hard to create an extraordinary stay experience for you. We will always be consistent and serve you wholeheartedly. We sincerely look forward to your visit again. I wish you a happy life. Hotel General Manager: Yolanda.

Response from Property: 尊敬的賓客您好，感謝您選擇杭州西湖扉縵酒店，不忘初心，方得始終，熱情好客，貼心服務，慶幸我們的努力有感動到您。我們非常重視每一位親們的評價，因為每一個幸福的微笑，對於我們來説都是一份鼓勵和支持。家對於我們來説都是最思念最想念最愛的港灣，非常非常開心能為您帶來一次美好的入住體驗，我們會好好珍惜這一切並繼續努力，遇見您，邂逅美好，一切為您所想，希望您一如既往喜歡扉縵酒店，小夥伴們期待您下次到來。酒店總經理：Yolanda

Response from Property: 尊敬的顧客：感謝您對我們服務的寶貴反饋。關於您提到的清潔問題，我們已立即安排保潔團隊對衞生間等重點區域進行深度清潔，並會加強日常巡檢頻次，確保衞生標準持續達標。針對淋浴水壓問題，工程部正在全面排查供水系統，計劃本週內完成增壓設備調試。為表歉意，我們已為您賬户備註相關貼心補償措施，您下次入住時可享受。我們的值班經理將親自跟進整改情況，您可通過前台電話隨時查詢進度。期待您的再次光臨，讓我們有機會為您提供更完美的入住體驗。祝您生活愉快！

Response from Property: Dear guests! Thank you for choosing Feiman Hotel and sharing your stay experience. It is an honor that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness that this journey has brought you, which is what we service providers have always pursued. Your satisfaction is the driving force for our continuous progress. We look forward to more opportunities to serve you in the future and to create more warm and unforgettable moments together! I wish you a happy life! Hotel General Manager: Yolanda.

Response from Property: 尊敬的賓客：您好！感謝您的及時反饋，希望沒有影響到您此次出行的心情，我們會加強員工的業務培訓，我們會不斷地要求自己，好一些再好一些，我們也會積極的提升我們軟件服務和硬件設備。為我們的下次相遇做好充分的準備。請相信我們願意用最熱情最細緻最温暖的服務為您打造旅途中最舒適的居所，竭誠期待再次為您服務！酒店總經理：Yolanda

Response from Property: Dear guests: Hello! The hotel is located in the business district. This location provides great convenience for guests to eat, stay, travel, entertain and shop. The hotel's enthusiastic staff will escort your travel. If you have any questions during your stay, you can contact the hotel's front desk colleagues. We put "family happiness" first. We move you with the most thoughtful and warm service. We hope that our continuous efforts will win your 5-point praise next time! Welcome! Wish you a happy holiday and look forward to seeing you next time. Hotel General Manager: Yolanda

Response from Property: 尊敬的客人親愛的顧客，您好！感謝您對我們酒店服務的認可和推薦！我們始終以提供乾淨舒適的住宿環境和熱情周到的服務為宗旨，您的滿意是對我們最大的鼓勵。客房清潔團隊嚴格執行一客一換、深度消毒的標準流程，確保每位客人都能享受到整潔衞生的入住體驗。關於您提到的跑步機問題，我們已第一時間聯繫設備維護團隊進行檢修，預計24小時內將完成全面維護並張貼安全提示。因為您的支持，扉縵酒店會更美好！改變的是時光，不變的卻是扉縵酒店對您執着的守候，扉縵永遠是您在杭州最温馨的家，祝您假期愉快，期待下次與您相遇。酒店總經理：Yolanda