InterContinental Hefei

InterContinental Hefei Reviews

InterContinental Hefei

No. 888 Qianshan Road, Shushan District, Hefei, Anhui, ChinaSee Hotel Details
InterContinental Hefei
InterContinental HefeiInterContinental HefeiInterContinental Hefei
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.8/10
Perfect
8967 review
Verified reviews
Location9.8
Amenities9.8
Service9.8
Cleanliness9.8
Filter by:
Sort by:
All reviews(8967)
Positive reviews(8901)
Reviews with photos/video(1793)
Delicious breakfast(791)
Friendly front desk staff(759)
Perfect for business trips(352)
Secluded lake view(188)
Nice bathtub(114)
Delicious buffet(65)
Luxurious(54)
Children's amenities available(50)
Negative reviews(66)
Marz of Penang
1King Premium Lounge Access Swan Lake View
Stayed in Jun 2025
Family
7 review
10/10
Outstanding
Posted on Jul 29, 2025
This was our first time staying at an IHG property and boy were we impressed! The check in staff gave us a surprise room upgrade and a cake for my birthday staycation. The corner room #1501, with a 180 degree view of the Swan Lake, have birthday signages by the headboard and on the tv, a birthday song playing on loop, and amusing swan towels on the bed. Nice and thoughtful touches! The Club Intercontinental lounge provided a generous selection of afternoon tea snacks and light dinner spread. However, we gave a low grade on the drinks selection, the wine and liquor choices were fairly limited. But the lovely staff made up for it with their excellent and attentive service. I had a relaxing massage at the Yixi Spa, but take note that the pricing is on the high side. The indoor pool was nice and clean, manned by an attentive lifeguard. Breakfast variety was pretty good, delicately balanced between local fares and Western comfort food. It was a wonderful birthday weekend from start to finish, definitely coming back here for another stay! 🌟
6/16
Response from Property: Dear Guest, Thank you for choosing InterContinental Hefei recently and sharing such a detailed account of your birthday staycation experience! We are truly honored to learn that our services brought you immense surprise and joy — this means a great deal to our entire team. The room arrangement, birthday cake, and special decorations prepared by our team were all intended to infuse your birthday with a sense of ceremony. We are delighted that these thoughtful details resonated with you. We sincerely appreciate your feedback on the Club InterContinental and the spa. We strive to deliver a more refined and satisfying experience that meets your expectations on your next visit. Meanwhile, thank you for recognizing our service — delivering professional and attentive service remains our consistent goal. Our hotel features 405 exquisite and luxurious guest rooms, each averaging over 50 square meters. These spacious, bright rooms come with separate wet and dry bathrooms, circular luxury bathtubs, premium Byredo toiletries, and soft, skin-friendly bedding. The large windows frame stunning city views or Swan Lake scenery, allowing you to fully enjoy comfort and relaxation. Our well-equipped fitness club and naturally lit indoor heated swimming pool enable you to exercise and stay in shape in comfortable water temperatures, enjoying the pleasure of swimming year-round. The Commune All-Day Dining Restaurant offers a carefully curated buffet breakfast blending Chinese and Western flavors, with a diverse selection of delicious dishes — including local specialties and recent Shanghai-style morning treats — to cater to different preferences. Additionally, Club InterContinental provides quality afternoon tea, happy hour, and a quiet, comfortable space for relaxation. It is our privilege to know that you felt this sense of comfort. We will remain committed to upholding this quality. We look forward to your return, where we hope you will discover even more wonderful experiences at InterContinental Hefei. -- Billy Chen, General Manager
Swamy
2 Twin Beds Classic
Stayed in Apr 2025
Solo traveler
15 review
10/10
Outstanding
Posted on Jun 2, 2025
Fantastic location as it is right opposite to iconic Swan Lake. Staff is very polite and friendly. Room is very clean and neatly organized. Breakfast is fantastic with wide variety of options. There are two restaurants for lunch and dinner.Many could speak English making it.very convenient to ask some details. There is a Starbucks right inside as well.as a large comfortable lobby to relax.There is also powebank station near the lift on each floor in case anybody has forgotten the charging cables. Overall nice hotel.
6/7
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. Situated in the heart of the city's bustling business district, our hotel offers 405 spacious and luminous rooms overlooking the picturesque Swan Lake, providing a panoramic view of both the lake and the city. Our elegantly simple decor, luxurious accommodations, and unique dining experiences aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
Hana473
2 Twin Beds Classic
Stayed in Feb 2025
Family
21 review
10/10
Outstanding
Posted on Mar 17, 2025
Great locarion, spacious room, amazing breakfast. We can trully recommend!
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. We aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
Alex
2 Twin Beds Classic
Stayed in May 2025
Business traveler
123 review
10/10
Outstanding
Posted on Jun 17, 2025
Amazing hotel but I would say that the king bedroom room is much better than the double bedroom. Moreover, the room just stayed had a bad smell to tabaco…
Response from Property: Dear guest, Welcome to InterContinental Hefei. Thank you for your kind words and honest feedback! We're glad you enjoyed our hotel. We've noted your preference for the king bedroom and sincerely apologize for the tobacco smell. We'll improve our checks to ensure a better experience next time. If you have any needs during your stay, please feel free to contact us. The hotel service team will make every effort to serve you. Hope to see you again! -- Billy Chen, General Manager
Guest User
1 King Bed Classic
Stayed in Mar 2025
Other
57 review
10/10
Outstanding
Posted on Apr 18, 2025
Intercontinental is definitely a brand name you can rely on. Location is convenient and the view is inspiring overlooking the swanlake park. Room is spacious and being a member of IHG, got myself an upgrade to a huge 2.4m bed with welcome drink and fruit basket. The coffee is as good as home grind and the staff are friendly and informative. This is definitely the hotel to be whenever you're in the vicinity.
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. Situated in the heart of the city's bustling business district, our hotel offers 405 spacious and luminous rooms overlooking the picturesque Swan Lake, providing a panoramic view of both the lake and the city. Our elegantly simple decor, luxurious accommodations, and unique dining experiences aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
Guest User
2 Twin Beds Classic
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 14, 2025
Exellent food and great location. Special thanks to service Jessi Shi for your great customer service. Definitely will come again!
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. Situated in the heart of the city's bustling business district, our hotel offers 405 spacious and luminous rooms overlooking the picturesque Swan Lake, providing a panoramic view of both the lake and the city. Our elegantly simple decor, luxurious accommodations, and unique dining experiences aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
Guest User
1 King Bed Classic
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 3, 2025
good service and good breakfast, room is clean and have good space.
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. Situated in the heart of the city's bustling business district, our hotel offers 405 spacious and luminous rooms overlooking the picturesque Swan Lake, providing a panoramic view of both the lake and the city. Our elegantly simple decor, luxurious accommodations, and unique dining experiences aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
Guest User
1 King Bed Classic
Stayed in Oct 2024
Solo traveler
10 review
10/10
Outstanding
Posted on Nov 26, 2024
Thanks for intercontinental Hefei it’s a pretty cool hotel cause it has great rooms and gyms Every stuff of this hotel are trying their best to show how we treat our guests.Especially the GSM Ms. Maria He(?) (I m not good at Chinese so might be wrong )helps me alot.Thank you so much Wish have another chance to back this wonderful hotel and to enjoy more excellent service. As intercontinental’s slogan.SHOW WE CARE😁😁
Response from Property: Dear valued guests, we sincerely appreciate your choice of Intercontinental Hefei. We are delighted to learn that you enjoyed a comfortable stay at our hotel. Our hotel rooms are elegantly designed, boasting an average area of over 50 square meters, complete with separate dry and wet bathrooms, plush mattresses and pillows for a restful sleep experience, along with environmentally friendly toiletry products from renowned fragrance brands. We also extend our gratitude for your positive feedback on the all-day-dining restaurant. Situated on the first floor of the hotel, COMMUNE features a spacious and bright interior space complemented by our unique garden overlooking lush natural scenery. The restaurant offers a diverse buffet breakfast including Western favorites such as cheese, ham, breads, cereals, nuts and yogurt; as well as Chinese specialties like North Anhui special soup, Huainan beef soup, mutton soup,fried dumplings,and leek egg box, to ensure you start your day full of vitality. We eagerly anticipate your return visit. –Billy Chen, Hotel General Manager
WenwenZhang
1 King Bed Classic
Stayed in Apr 2024
Solo traveler
1 review
10/10
Outstanding
Posted on May 25, 2024
I recently had a very pleasure staying at this beautiful hotel, and I cannot recommend it highly enough. The location is incredibly convenient, with a variety of resources available around the area for all budgets, making it an ideal choice for any traveler. The exterior environment is stunning, surrounded by natural beauty and offering fresh, invigorating air. Inside, the hotel is spotless and well-maintained. The rooms are spacious, the beds are remarkably comfortable, and the overall atmosphere is welcoming and warm. Special thanks to Jenny and Yanyan Zhang at the front desk, whose friendly and enthusiastic greeting refreshed my tiredness from the 10+hours flight , They kindly upgraded my room and patiently assisted with connecting to the Wi-Fi and proactively registering the vehicle number plate which made my check-in process smooth and effortless. Additionally, they facilitated a companion registration for my relative and offered an extra delightful happy hour. Parker Zhang from the executive lounge was exceptionally helpful, providing valuable tips on local services and transportation, ensuring I had all the information I needed and he is very approachable. ( I did not had my breakfast in the hotel as I was keen to explore more street and local foods outside , however I love their desserts from the welcome fruit platter and the happy, it definitely made with high quality ingredients,the freshest cream and does not taste too sweet (less guilty:) This stay made my first trip back home in five years wonderfully smooth and comfortable. I am truly grateful for the exceptional service and warm hospitality. Thank you for your hospitality making my visit so memorable and I cannot wait to stay with you again :)
Response from Property: Dear Guest, welcome to stay at InterContinental Hefei and give us positive comment. Thank you very much for your satisfaction and recognition of all kinds of experiences here. Our hotel has 405 exquisite and luxurious rooms, all of which have an average area of over 50 square meters, including lake view rooms, king beds and suites with circular luxury bathtubs, allowing you to enjoy a 180-degree view of Swan Lake and the city. Hotel also has four food outlets of different styles: CaiFengLou Chinese Restaurant, COMMUNE All-Day Restaurant, TSINGTAO 1903 Restaurant and Lobby Lounge. You can explore your own food treasure here, whether it is quality Chinese cuisine, Cantonese cuisine, luxury buffet food, leisure special set dishes, or exquisite afternoon tea, dessert and drinks. Hotel is adjacent to a large commercial shopping center, theatres, restaurants and entertainment facilities. The surrounding transportation is convenient, only 15 minutes' drive from the South Station of high-speed railway. Thank you for your recognition of the hotel staff's service. We are looking forward to your next visit, wish you the best. -- Billy Chen, General Manager
Nong
1 King Bed Classic
Stayed in Sep 2024
Couple
1 review
10/10
Outstanding
Posted on Oct 31, 2024
It has been an amazing night for us. We are very sensitive to the cigarette smell. People like to smoke indoors in China so it is challenging for us to find a place with good nonsmoking environment. The staff 小何has been so supportive and patient with us. She worked with the team and provided us a room with pleasant and clean smell. This shows that the hotel cares about how we feel. The view is great from the room. The breakfast is with high quality. It was a great stay.
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. Situated in the heart of the city's bustling business district, our hotel offers 405 spacious and luminous rooms overlooking the picturesque Swan Lake, providing a panoramic view of both the lake and the city. Our elegantly simple decor, luxurious accommodations, and unique dining experiences aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
teddy
1 King Bed Classic
Stayed in Sep 2024
Business traveler
4 review
10/10
Outstanding
Posted on Oct 24, 2024
Intercont knows very well how to handle our needs... from first chekcin, personal approach, till the avaiilability of hotel facilties after working hours ... excellent ....
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. Situated in the heart of the city's bustling business district, our hotel offers 405 spacious and luminous rooms overlooking the picturesque Swan Lake, providing a panoramic view of both the lake and the city. Our elegantly simple decor, luxurious accommodations, and unique dining experiences aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
Martin M.
1 King Bed Classic Garden View
Stayed in Jan 2025
Business traveler
3 review
10/10
Outstanding
Posted on Mar 3, 2025
Good location, first class hotel with very friendly staff!
Response from Property: Dear valued guests, we sincerely appreciate your choice of Intercontinental Hefei. We are delighted to learn that you enjoyed a comfortable stay at our hotel. Our hotel rooms are elegantly designed, boasting an average area of over 50 square meters, complete with separate dry and wet bathrooms, plush mattresses and pillows for a restful sleep experience, along with environmentally friendly toiletry products from renowned fragrance brands. We also extend our gratitude for your positive feedback on the all-day-dining restaurant. Situated on the first floor of the hotel, COMMUNE features a spacious and bright interior space complemented by our unique garden overlooking lush natural scenery. We eagerly anticipate your return visit. –Billy Chen, Hotel General Manager
DBGon
1 King Bed Classic
Stayed in Jun 2024
Couple
35 review
10/10
Outstanding
Posted on Jul 29, 2024
Amazing stay, wonderful breakfast, kind and helpful staff, especially the cleaning staff, view was stunning and the room was perfect. The gym was quite nice and pool was sweet as well, especially enjoyed the sauna! Hotel was very flexible with the checkout time and let us stay longer since I had a late flight, would recommend 100%, any time I will be at Hefei I am choosing them, it’s a bit far from the centre but 20mins by taxi isn’t too far and the hotel area is cozy as well
Response from Property: Dear guest, welcome to InterContinental Hefei. Thank you for writing the perfect praise for us in your busy schedule. We are very glad to know that you have had a wonderful stay and dining time again, and we will continue to live up to your trust. The hotel style is fashionable and elegant, spacious and bright rooms, comfortable bedding, stylish and elegant interior, fast Internet service and the charming scenery of Swan Lake and the city outside the window, for you to create a luxurious and comfortable stay. The hotel is located in the core business area of the government district, with convenient transportation. It is 10-15 minutes' walk from Metro Line 3 and Line 4. It is about 8 km from Hefei South Railway Station and 45 km from Hefei Xinqiao International Airport. We sincerely look forward to your next visit. -- Billy Chen, General Manager
Chi-Lun Wu
1King 1 Bedroom Suite LoungeAccess SwanLake View
Stayed in Apr 2024
Traveling with friends
207 review
10/10
Outstanding
Posted on May 6, 2024
It is definitely one of the best hotel in the city. The room is big and the bed is comfortable. I would definitely recommend this hotel.
Response from Property: Dear valued guest, we extend a warm welcome to InterContinental Hefei. We are truly grateful for your kind words. Your satisfaction is our utmost priority and driving force. Situated in the heart of the city's bustling business district, our hotel offers 405 spacious and luminous rooms overlooking the picturesque Swan Lake, providing a panoramic view of both the lake and the city. Our elegantly simple decor, luxurious accommodations, and unique dining experiences aim to provide distinguished business and leisure travelers with a high-quality stay and personalized service. We eagerly anticipate your return to InterContinental Hefei in the near future. Wishing you a pleasant journey. -- Billy Chen, General Manager
xxing_uk
1 King Bed Classic
Stayed in Sep 2023
Business traveler
8 review
10/10
Outstanding
Posted on Oct 16, 2023
1. The hotel was conveniently located and is easily found, approximately 8 kilometers (or 5 miles) from Hefei-South-Railway-Station, the region's largest high-speed rail station. 2. A generous 50 square meters (around 530 Sqft) room area, providing a spacious and effortlessly maneuverable living space. The presence of a freestanding soaking bathtub next to the window added an enticing element, creating a truly relaxing environment. 3. The room was tastefully appointed with modern amenities, including a water boiler and a secure deposit box. My stay was exceptionally delightful. The room's expansive layout and carefully considered design enhanced its overall comfort. The capacious and exquisitely cozy bed, harmoniously combined with the room's color palette and decor, established an aesthetically pleasing ambiance. 4. The buffet offerings were a feast of opulence and indulgence. We savored the extensive array of dishes. Additionally, the executive Club lounge on the 24th floor presented an opulent buffet dinner alongside an array of delightful beverages. The buffet breakfast on the first floor consistently maintained a high standard. The buffets presented were resplendent, featuring a plethora of options for us to relish. 5. The reception staff warrants special recognition, embodying not only friendliness but also impressive efficiency and accommodation. In particular, Ms. He (何小姐), from the Service Center, exuded a warm and welcoming demeanor. I was elated when my modest request for a late check-out was graciously fulfilled. Such a positive service attitude is undeniably commendable. My sole regret is that my stay at the Intercontinental Hotel was confined to a single day. The next time I have the opportunity to visit Hefei, I will assuredly opt for the InterContinental Hotel once more!
6/10
Response from Property: Dear Guest, welcome to stay at InterContinental Hefei and give us positive comment. Thank you very much for your satisfaction and recognition of all kinds of experiences here. Our hotel has 405 exquisite and luxurious rooms, all of which have an average area of over 50 square meters, including lake view rooms, king beds and suites with circular luxury bathtubs, allowing you to enjoy a 180-degree view of Swan Lake and the city. Located in the Intercontinental Executive Club on the 24th floor of the hotel, Happy Hour offers rich and simple meals, healthy snacks, exquisite desserts and a variety of drinks, allowing you to enjoy a restful stay with a bird's eye view of the city's elegant lake. COMMUNE All-Day Restaurant brings together Chinese and Western healthy breakfast buffet, Western cuisine: selected hot dishes, handmade waffles, American pancakes, French toast, selected cheese platter, mixed salad bar, ham sausage, bread, cereal, nuts and dried fruit, yogurt in syrup, etc. Classic Chinese and local cuisine: Chinese noodle stall, special egg stall, Cantonese sausage noodles, Cantonese dim sum, northern Anhui special soup, special fried dumplings, leek egg box, multi-grain pancake fruit and various kinds of porridge pickles and other delicious food. Hotel also has three food outlets of different styles: CaiFengLou Chinese Restaurant, TSINGTAO 1903 Restaurant and Lobby Bar. You can explore your own food treasure here, whether it is quality Chinese cuisine, Cantonese cuisine, luxury buffet food, leisure special set dishes, or exquisite afternoon tea, dessert and drinks. Hotel is adjacent to a large commercial shopping center, theatres, restaurants and entertainment facilities. The surrounding transportation is convenient, only 15 minutes' drive from the South Station of high-speed railway. Look forward to your next visit, wish you the best. -- Billy Chen Hotel General Manager