Highfield Park

We always stay at Highfield park when in the vincinity!!

I loved the hotel, it was lovely and clean. The staff were friendly and the service was excellent. I will definitely be staying there again when down visiting family

On arrival at the hotel, reception couldn't find the second room booking under my name due to a one letter misspelling they had done. My surname is unique (Belford-Hughes) and stood for 10 minute at reception. They told us to go to the garden whilst they looked in to this, however, no drink was offered. Reception then came out to say they had found me under my name which was a spelling mistake by one letter (Melford-Hughes) which was very odd due to the unique name. At this point it was 3.15pm and check in was at 3pm. We were told we had to pay £35 pre authorisation which was done there and then. We went to go to the rooms and when trying to enter was told my room wasn't ready. So had to wait another 20-30 minutes to be able to get in to my room. I would have waived this at this point. However, the following morning when checking out and going for breakfast, I was told I had a small refund due back. Had I of known it was .32p I would have told them not to bother. The staff member didn't refund the 32p, they took it from my bank, then proceed to take the £34.68p on top of that from my bank. I was then told I would have to pay it back there and then for for their mistake. This balanced their book is by left me out of pocket. We are now on Thursday and still no refund. I called the hotel today and the manager looked in to this and I was told it wouldn't be 3 working days but 7. I explained this was my first weekend away in nearly 5 years due to anxiety since having the kids and I felt more stressed coming home with everything that happened and being out of pocket. I was told there isn't much she can do but could only apologise. I am so upset and disappointed and still out of pocket at the end of the month at the beginning of the summer holidays

Initially the welcome was friendly. However the food consisting of a few ordinary sandwiches on white bread and a mixed variety of bought in supermarket cakes. Plain scones came with small jars of jam and 40 gram plastic cartons of Rodda’s clotted cream. We had to chase a follow up for more tea. This was a gift so it would have been embarrassing to complain.

Popped in for a coffee as I was in need of caffeine on my way home. Ended up staying for fish and chips which was really nice and well presented plus piping hot. I then ended up having a crème brûlée which was yummy and full of calories. The staff were all friendly from arrival and a very relaxing calm location. Thanks to Patrick and the other staff who I interacted with for a relaxed atmosphere and professional service. Will come back again in the future but I may have to try a different menu item or two.

We were very well accommodated for our business meeting. The meeting room worked well and overall the facilities were good We all enjoyed the food. Patrick did a great job looking after us for our private dinner. We would use the venue again.