Hyatt Regency Long Island

Convenient hotel for business or long island explorations. It's too far from NYC, so bear that in mind if NYC is on the visit plan. Car is mandatory to move around, even travelling from NYC or JFY to here.

Last year no backup generator when the electric went out for days!!! This year no elevators working for two of thew three days there. No safety on the elevator so the doors close on your arm left with cuts and bruises!!!

Water leaking to floor, phone not working, iron not working, Elevator broken with people stuck in and no one available to help. No door man or bellman to help with luggage. Rude manager at front desk !

3 guest elevators and 2 service elevators - only 1 of each working. A 10+ story hotel with 5 - 6 wedding parties staying there made it almost impossible to back and forth between the room and the lobby.

This is an aging property that desperately needs maintenance and a facelift. Only 1 out of 3 elevators working, and that one groaned and shook like it might conk out at any time - scary on a ride to the 8th floor. We were permitted to use the service elevator, which can be found in a dingy hallway. Our room had been renovated and the bed was comfortable, however the air conditioner rattled loudly every time it kicked on, keeping us awake and driving my husband to the lobby at 2am. The bathroom was clean and spacious but the tub drained slowly. Otherwise the hotel was quiet, which was surprising since there were no fewer than 6 weddings and a preponderance of infants on property. We tried to take a walk in the nearby neighborhood, but it’s gated and the busy Motor Road was not pleasant for exercise. All in all, I wish I had done more research before relying on the Hyatt Regency brand… this place really tarnishes the Hyatt name. Definitely would stay in a newer property next time.