Hyatt Regency Long Island

Convenient hotel for business or long island explorations. It's too far from NYC, so bear that in mind if NYC is on the visit plan. Car is mandatory to move around, even travelling from NYC or JFY to here.

There are three elevators and only one was working the whole time and then when we went to use it, we waited 15 minutes and it didn’t come so we had to go down six flights of stairs. One of the ladies at the front desk was so rude I couldn’t even believe she has a job in customer service.

Rugs are dirty ( black bottoms on white socks slippers), bathroom tiles moldy ( why not replace with those cover-up vinyl) , furniture in room stained ( again, how much cost to replace with vinyl chairs which can be wiped down?) Pool too cold and no jacuzzi. One ice machine on 10 floors for 650 rooms!! So not good value for $$, still a good comfy bed and nice soaps and shampoos. I got beautiful view onto golf course on 9th floor. TV has limited channels. Ok not here except for comfy bed and nice hot shower!! They should make known: free coffee in breakfast dining room, get filtered water in gym, must pick up own free creamers for room coffee in lobby store.

I stayed here for a wedding and jt was the most horrible hotel experience in my life. The elevator had only one cart working. The Room had a roach and mold in my bed sheets. I told management and they said it’s was the feathers in the bed sheet. You can look at the photo yourself and clearly see what it is. Customer service experience: low Cleanliness: low Value: low

Sophia at the front desk provided me with excellent service during my check in. Sophia knows how to take care of customers and make them feel appreciated. I hope Sophia is recognized for the excellent service that she provided to me during check in.

Front doors are not handicapped accessible. There was no one there to open the doors. Front desk staff was only 1 person to check-in guests for a conference.