Hyatt Regency Long Island

Convenient hotel for business or long island explorations. It's too far from NYC, so bear that in mind if NYC is on the visit plan. Car is mandatory to move around, even travelling from NYC or JFY to here.

Water leaking to floor, phone not working, iron not working, Elevator broken with people stuck in and no one available to help. No door man or bellman to help with luggage. Rude manager at front desk !

Only one out of three elevators was working. And many times it was overloaded past the max capacity of six people. On average the weight for the elevator was 15 to 25 minutes. eventually, they put signs on the two nonworking elevators that the service elevator could be used, but one of the guests told me that they were yelled at for using the service elevator. And the one service elevator was also overcrowded most people resorted to using the stairs. They should change the name of the hotel to the fitness hotel

This is an aging property that desperately needs maintenance and a facelift. Only 1 out of 3 elevators working, and that one groaned and shook like it might conk out at any time - scary on a ride to the 8th floor. We were permitted to use the service elevator, which can be found in a dingy hallway. Our room had been renovated and the bed was comfortable, however the air conditioner rattled loudly every time it kicked on, keeping us awake and driving my husband to the lobby at 2am. The bathroom was clean and spacious but the tub drained slowly. Otherwise the hotel was quiet, which was surprising since there were no fewer than 6 weddings and a preponderance of infants on property. We tried to take a walk in the nearby neighborhood, but it’s gated and the busy Motor Road was not pleasant for exercise. All in all, I wish I had done more research before relying on the Hyatt Regency brand… this place really tarnishes the Hyatt name. Definitely would stay in a newer property next time.

My hotel room was clean and nicely appointed with the exception of a huge and very loud air conditioner that sat next to the bed with a hose going out the window. I was on the 10th floor and the hotel was packed, so the fact that there was only one elevator with a maximum capacity of 6 people turned out to be a huge problem. We weren’t even informed about this by the staff at check in, but I found out soon enough when I tried to get up to my room and had to wait 27 minutes for my turn to use the elevator. At this point, I’d prefer to sleep in a tent than to ever darken the doorway of a Hyatt hotel again.