Mandy1604
September 10, 2024
This is our experience .some of the reviews had a great experience before the new management tok over. We were very disappointed in this this hotel/service/ food. We booked this hotel over 9 months ago, Barbados had been on my bucket list for a long time. The pictures online & reading the reviews , reviews stated that the chefs were flexible with doing something for you if you had a intolerance to a certain food, the rooms looked a fresh , clean , all rooms had a beautiful sea view. We thought we’d use a small boutique hotel instead of the big hotel chains for a change. Check in was quick, I had requested a high floor and quiet room on my holiday booking. Didn’t get either. Room : we got put in the ground floor room, without the beautiful sea view room what was in all the photos. The room smelt musky, you had to have the air conditioning on and keep the doors shut, as it was so hot outside, the room would soon feel wet, inside, if you left the door open to get air. The room was approx 7 foot away from the bar, so the once a week entertainment of the saxophone player, was really loud. There was a rat on our tiny patio area, thats 4 foot from where we were sleeping, the day before we come home, ( my husband didn’t tell me until we was on the way to the airport ) I would of freaked out, I was alarmed when another client had told me where I sat in the mornings in the smoking area in the bushes they had seen rats, once again I wasn’t told this until our last day . The hotel had an intruder the day before we arrived, the same intruder made his presence regularly, walking along in front of the smoking area, glearing at me and walking up & down at 5am , then after walking up and down then finally asking me for cigarettes & money, & other guests all the time , making us all feel uncomfortable, the same night this intruder broke into the restaurant, in the process the security man, caught him, but intruder run off , as there was only one security man, which he chased him, the restaurant glass door got shattered. As we were on the ground floor , it left me anxious he was so close to our room. We started putting our suit case 1 in front of the patio door & 1 in front of the front desk door, incase he got in, i carried all our valuables about with us all holiday, as the the safe in room didn’t work properly & the kettle kept tripping off. On Telling Michelle at the bar about the intruder, eyeing guests up, she was fantastic, she got straight on the phone to the police, and kept chasing it up, and then after 5 days the police finally caught him, the was a man who walks around in a orange polo shirt who is some sort of manager, who looks so stern , very unapproachable, he doesn’t talk to any guests, I would of thought someone would of come and spoke to us about the intruder or even if everything was ok or even having a nice holiday. No one ever did from reception or management at all. We went to the once a week management 1 hour meeting , no one from man