Ibis Styles Hasselt City Centre

Service Quality: Staff are generally described as friendly and accommodating, with some reports of assistance in preparing meals upon request. The front desk personnel received positive feedback for their approachability and support.

Nice location

I put 1 star for the room since no telephone was installed and if someone had any emergency it will cause inconvenience and maybe life threats! We were checked in on 18th August, out on 19th August (room 28, second floor). All was good as we got upgraded to superior room mind that my husband is an Accor member. But the nightmare was happening when suddenly at 1 am on 19th our room door was banged harshly and hardly to wake up us up. How on earth we had confidence to open the door the way he asked us to do ! Then that person was gone. We tried to find a fix phone in the room and noticed there wasn’t any. Then my husband called the hotel by his mobile and found out that dodgy untrained no manner receptionist (male) that called us said the smoke alarm was activated (which at the end he said it’s a false alarm) and he threatened us will call police and we said please as we didn’t smoke and after 10 mins waiting in frustration and feel frightened by this Ibis Styles Hasselt male receptionist none come not even police and we called again asking the police and he said it was false alarm without no manner no apologies. It’s really underrated and shame such Accor can have this kind of employee. Next morning my husband met the kind of manager which I doubted because no further professional apology only said so sorry for the inconveniences. So everyone, I don’t recommend this IBIS STYLE HASSELT CITY CENTER with the penguin statue . Apparently just found out many good reputable hotels like Holiday Inn (2 hotels) right in the small ring of City Center. My first time to Hasselt because I have a friend to visit but I won’t be back as it’s very traumatic for what was happening in that hotel !