Holiday Inn Express HASKELL-WAYNE AREA by IHG

LONG BUT TRUE! I was impressed when I first walked into the hotel. It was new very clean and the young lady at the front desk was absolutely wonderful. However, once we got into our room (traveling and staying for a week for the holidays with a 10 year old child) Immediately the TV would not work properly. Called the front desk and the young lady came to our room to see if she could fix it. She stated that happens a lot and she would try to reset it because maintenance was gone for the day. She was able to reset the TV, however, every 10 minutes the TV would just go black, you could hear the program clearly but the screen was completely black. Not wanting to keep calling the young lady at the desk because she was clearly the only staff available at the time. We kept turning it off and waiting a while then turning it back on but no luck. Which is really frustrating when you have a child that is bored to tears. Had to give him my phone to watch tv. This happened throughout the entire stay and despite us continuously advising the front desk nothing was ever done to fix the situation. Air conditioner/heater is extremely loud when it kicks on and stays loud till it shuts off. Wakes you up throughout the night. They have a coffee and tea station in the lobby 24 hours, which is really nice. However, there is no coffee maker in the rooms, and everyone does not feel comfortable or wants to get dressed, leave their room and go into the lobby every time they want coffee or tea. They need to put them in the rooms as well. They run out of coffee creamer a lot so you have to get what you can get when you can and it may not be the flavor you like so it’s a crap shoot. Breakfast first morning was HORRIBLE the cooked food was not good at all and the wait to get something hot was worse. The cook would wait until the food was completely finished to start to make more. So now there is a very long line of guests waiting for the food to get cooked. The eggs are fake and taste horrible. They would rotate from sausage to bacon every other day. And the omelets when they were available were terrible, why make all cheese omelets as my child has a milk allergy so that was a no go. FYI everyone does not eat cheese. Anyway, I did taste them, and it was made for the same imitation eggs, so they were horrible anyway. There was no juice left and when I went to see the eta of the food and to advise the cook of there being no juice, he got a little irritated and was not kind to me at all. He actually shoed me away from the door. I just left it alone and waiting for him to finish cooking the food. Later that evening I stopped at the front desk because it was late in the afternoon and no one had come to clean the room. Asked if someone would be coming to clean the room. She told me yes and told me that she was calling house keeping to ensure they clean the room. Got back to the hotel later that night and no one had come to clean the room as promised. Went to the front desk she sta

We spent 2 of the worst nights ever at this hotel and we travel a lot. Wedding guests were staying here and there was no monitoring of their activity. Children were running in the hallways, adults and children were yelling, and doors were slamming. We were on the 4th floor. Our friends on the 1st and 3rd floors had similar experiences. Calls were made to the front desk but the noise continued. We'll be opting for a local Air BnB next time. Just a horrible time.

I wish I can remember her name. Housekeeping was great! The manager Ms. Cynthia was friendly very accommodating. Would definitely stay there again.