Hilton Hasbrouck Heights-Meadowlands

The carpet in the room was dirty, rundown and smelly not a good look for the Hilton brand.

Nice place

It is hard to believe that Hilton allows this hotel to operate under it's brand. Both the facility and the people are broken here, for example: - The Hilton sign near the entrance is not turned on at night - The two rooms that we originally were given were both broken. Room 1 had a constant stream of water from the faucet, Room 2 had a broken thermostat with no heat! - The entire facility had a smell of cleaning products combined with mustiness - When my wife called the front desk to deal with these issues, the guy who answered was very rude - I walked down to the front desk to get different rooms, and the woman there helped me but clearly just wanted to get rid of me as quickly as possible It is unbelievable how Hilton even allows this to continue. My Diamond status counted for nothing here.

Rooms are super small the rugs smell like they’ve had every type of horrible spit, spill body fluids on them absolutely nasty. The walls have dings scratches dents all over them. The shower leaks out the bathroom floor into the hallway. This place should be condemned. It definitely needs a major remodel. Looks like it hasn’t been done in 50 years. Don’t stay here I would find a motel 6 that’s probably better than this. The couches are also nasty dirty filthy need a bedsheet to cover it up before you sit down on one. It seems like every person I’ve dealt with at the front desk is rude. Nasty don’t really care to seem to be here. Just going up to buy a snack and it’s like they mad that you’re wasting their time. The windows are filthy. You can hear every noise in the hallway all night Long walls are super thin. There’s too many other nice hotels around go stay somewhere else!