Harbin Hotels with Airport pickup service

First time travelling to Harbin, the service here went above and beyond. Every time we returned to the room, our bed was made and our clothes were freshly laundered. The hotel couldn't possibly have a better location, right in the heart of Harbin's walking street. The staff were pleasant and attentive, always greeting us in the morning. The breakfast at the restaurant was nice, not very western, but it was nice nonetheless.

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

The hotel appearance is OK. However, we were not satisfied with the cleanliness. The hotel needs to improve its hygiene and the daily cleaning of the rooms. Additionally, we didn't like the fact that the laundry service has an additional cost. The booking app made us believe the laundry service was free but it wasn't. Furthermore, we had to download an app to use the washing machine and dryer, which was another inconvenience since one of our cellphones was not compatible with the app. The location of the hotel is not very convenient if you are using a car. If you are walking, then it's OK since the metro is not far.

Good location. 10 mins walking distance to Zhong Yang pedestrian street. Breakfast spread is delicious. Friendly counter staff. Comfortable bed. FOC fruit basket available in the room. Overall very satisfied with the stay. Will stay again in my next Harbin trip.

This hotel was in a great location! We were close to Sophia Church, Zhongyang pedestrian street, and within walkable distance of a park and the Songhua River. Breakfast wasn’t anything special, but I found things to eat each morning, and they changed up some of the dishes served, which was nice. All staff members were very friendly and helpful. However, I want to give a special shoutout to 王颖. I spoke with her before arriving in Harbin to let her know that our flight arrived late at night. Through WeChat (my Chinese is not good), she helped me schedule a car and helped me work with a robot that delivers food to your room, plus a list of other things. 🤭 I found out she was often helpful when she wasn't on duty, which she did not have to do. I am so thankful for the kindness shown by 王颖. I will tell my friends to stay at this hotel when visiting Harbin!

No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support. High floor with nice view! Money well spent. 😅

The location is ideal. Very close to the zhongyang pedestrian street and the river where you can partake in snow activities. The size of our room was perfect for a family of five and the floor heating worked great. Lots of places to eat nearby and convenient waimai delivery straight to our room. If visiting the harbin ice festival would recommend staying here rather than in songbei where there is nothing nearby.

The grand design and comfortable room environment of Sofitel Hotel are impressive. The whole hotel gives people a spacious and elegant visual experience, and its architectural style and decorative details show exquisite taste. Entering the room, you will feel a comfortable experience. The bedding is soft and the room facilities are complete. It pays attention to both practicality and warmth of details. Such an environment is undoubtedly a great satisfaction for those who seek comfort and tranquility. The hotel manager Xiaoyu is also warm and hospitable. Whether in terms of atmosphere creation or accommodation experience, it provides a quiet and high-quality living environment.

We had a wonderful stay at Aoluguya, we were treated exceptionally nice the staff was awesome, the F&B manager Frank was there to help and attend to our every needs, the breakfast was amazing we had some yummy baked beans done for us as an extra treat among the other plenty of dishes that were there on the buffet menu, the while two days were absolutely wonderful, our room was spacious and very comfortable for our daughter to run around and play, unfortunately for us our daughter wrote on the wall with a pen and we really felt bad about that incident, but thanks to the amazing efforts that were done by the night duty manager Brian who attended to the situation in a calm and diligent manner he had the issue resolved and made sure that we were still comfortable and well accommodated, the hotel stuff are very friendly warm and welcoming another special thanks also goes to Star at the front desk she was warm and very patient with us during our check in time, my family and I we will definitely come back again for another stay in the near future. This hotel is by far the best the check out time is flex and we did not feel the need to be hurried out of the room, we felt home away from home, everything was top notch!

Location! Metro Line3 just cross the road , less than 100m. 5 stars service, super clean. Room cleaner did good job. The porter(Geoff) helped my son take our luggage to the lift of the Metro, very helpful. Facilities are good, my son likes the gym and pool table. The staff(Tina) of third floor introduced the facilities for us when we first got to the floor. Also  she reminded us to wear more if we want to go Ice and Snow World, very friendly. Good breakfast, all staffs are professional. Special recommend-frozen pear if you like iced espresso.